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unable to create recovery media due to corrupted partition using Dell Backup and Recovery 1.6.1.1

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I upgraded my new XPS 8700 from Windows 8.0 to 8.1 immediately after initial setup and before creating a backup assuming that since the computer was new I'd be able to make my discs after setting everything up.

I'm getting a corrupted partition error message running Dell Backup and Recovery version 1.6.1.1.

The built in Microsoft Recovery tool complains "Some Required files are missing" and tells me to use my Windows installation disc. 

I have not found a way to request the disc from Dell.

I am looking for advice on how to either fix the corrupted recovery partition or obtain discs which will allow me to reload Windows 8.

Here is the Dell Backup and Recovery error message:

Corrupted Environment
Dell Backup and Recovery has not been able to detect the Recovery Partition on this computer.  It may be missing or corrupted.  To recovery your computer to the original factory state and restore the Recovery Partition, please use your System Recovery Discs.

Any help would be most appreciated!

Mike Bresnahan

All Replies
  • The upgrade to 8.1 process shouldn´t have damaged the recovery partition. But, this process doesn´t "upgrade" the partition either. So, even if the recovery partition is not corrupted, in the best case, using it to recover would get you back to Windows 8.0. 

    So, it´s better to back up your current 8.1 installation. A good solution is to create a backup image of the whole disk in a USB drive or key. This requires a third-party program. If you are not familiar with imaging programs, you could try Macrium Reflect Free.

    But if you still would prefer to create a backup medium with the recovery partition, try to create a “recovery drive”. Search for “recovery” and follow the instructions. If the partition is really corrupted, this should fail also.

  • Hi Raczo,

    I have the same problem with the latest version of Dell Backup and Recovery software on my Dell XPS 8700 running Windows 8.1 when trying to run this Dell software.  I get the same error message and the software does not complete and ends up uninstalling the version of Dell Backup and Recovery that I have installed.

    No help from Dell.  Dell's software support is clueless how to fix this problem with (cannot find needed partition files).  So, basically, I have given up trying to use this Dell software with no real support on how to fix the problem.

    Don't know how to "restore" the partition file that Dell's software seems to need.  Tried moving some partition file to the same folder that contains Dell's software but it made no difference because Dell's software could not "see" the partition file.

    If you find a solution to providing the file Dell's software needs in order to complete the Backup and Recovery, then please advise, provide a link, or who at Dell's software support knows how to fix this problem.

    THANKS.

  • If you reside in the US or CA fill out this form immediately as its best to do so while you have active warranty:

    https://www.dell.com/support/diagnostics/us/en/19/nondiagnostichome?dgc=SM&cid=266887&lid=4921161

    This will allow you to request a Reinstallation DVD which should be a far more reliable recovery solution than Dell Backup and Recovery.

    If outside the US or CA there is unfortunately no online request form and you will have to phone Dell Technical Support to procure one.

    Pricing depends on warranty status and location and there is unfortunately no online documentation stating what Dell charge for the Reinstallation DVD.

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • The built in Windows "Recovery Drive" tool fails due to "some required files are missing" and tells me to use my Windows installation disc Dell has not provided.

    I will investigate Macrium.

    Thanks for the suggestions.

  • I tried to fill out the form to request media but it transfers me to a "Retail tag detected" series of screens that lead through a registration process that still doesn't allow me to request media.

  • I think I may have created a couuple of backups that will allow me to recover via other means.  I am still NOT happy that a brand new Dell system has had these problems with Dell branded software.  I'm also upset that Dell will NOT provide support for the software or operating system.

    What I have done so far to try to get working backups/images:

    created system backup image using Windows 8 File History.  Backed up EFI system partition and OS C:.  This created a WindowsImageBackup directory of approximately 33 GB.

    - downloaded/installed/executed RecImg Manager.  This created a RecImg Snapshots directory and a 14 GB CustomRefresh.wim file.  It also updated/added an entry in the table that Windows uses to track images that had been missing when I first received the PC.

    C:\>recimg /showcurrent

    \\?\GLOBALROOT\device\harddisk2\partition1\RecImg Snapshots\20140103011101
    RecImg: Operation completed successfully

    The solutions above has left me with a 2 "Recovery Partition" partitions on Disk 0 of 490MB and 349MB that I don't think are being or can be used.  I'd appreciate advice on whether or not any of these can be deleted.

    Thanks for the help and thanks for confirming I am not the only one having problems recovering from the upgrade to Dell Backup and Recovery 1.6.

    Mike Bresnahan

  • " The solutions above has left me with a 2 "Recovery Partition" partitions on Disk 0 of 490MB and 349MB that I don't think are being or can be used.  I'd appreciate advice on whether or not any of these can be deleted. "

    Both are "recovery partitions" that contain WinRE and other tools. I wouldn´t delete them. They can eventually be useful, and a WinRE partition is  supposed to exist in every GPT boot disk.

    The "first" is the WINRETOOLS for Windows 8 partition. The "second" is the corresponding partition for Windows 8.1. The upgrade process didn´t "upgrade" the original WINRETOOLS. Instead, it created a new one for Windows 8.1. This partition was created taking space from the OS partion, so it should be located after the OS partition,.

  • I have an XPS 8700. I chose to upgrade to the Premium version of "Backup and Recovery".
    But I can't get back into the utility anymore? I keep getting :
    "Dell Backup and Recovery has not been able to detect the Recovery Partition on this computer."
    And then it says "To recover your computer to the original factory state and restore the Recovery Partition, please use your System Recovery discs".
    ..
    So it looks like I gave $50 to Dell for nothing after all?

    I am currently on Windows 8.1.

    Does it mean that I have to reinstall Windows 7 from the System Recovery discs in order to recover the original factory state?

    Earlier today, I got notification for the latest upgrade. I thought "Problem solved" but, no cigar.
    It says I have v1.6.2.4 now.

    This does not make sense. What a waste.

    / Roger Breton, Canada

  • Having the same experience.  Apparently Dell doesn't want to send the discs, so they make it impossible to request them.

  • This is the exact same error message I am running into.

  • I have located my Dell Windows 8 Recovery Media discs. *But*, how do I recreate the Recovery partition *without* wiping my Windows 8.1 installation?

  • Thanks for the help.  I will not delete those 2 partitions.

  • I'm still searching for a way to restore the built in Windows "Recovery Drive" functionality.  Uninstalling Dell Backup and Recovery did NOT restore the Windows 8 functionality.  Windows Recovery Drive fails due to "Some required files are missing" and it tells me to "use your Windows installation disc or media" which of course I don't have.

    I'm unable to refresh or re-install windows due to this problem.

    I am relying on RecImgManager to create backups but have not tested the ability to restore Windows 8 yet.

    Thanks everyone for the suggestions.

    Mike Bresnahan

  • You need a Windows 8.1 .iso. Unfortunately Dell/Microsoft have set up some serious roadblocks.

    1. Factory settings are highly flawed. I have got to the point that I assume Factory Settings = Bad Windows install. It is certainly not worth buying the Premium Version. Why pay additional for something which doesn't work?
    2. Microsoft made Windows 8.1 media reject Windows 8.0 product keys.
    3. Dell make it difficult to request media especially for those outside the US or CA and because of 1. even if you request media you will only get Windows 8.0 media which cannot repair/refresh Windows 8.1. Microsoft make it only downloadable with a retail product key.
    4. The BIOS embedded Windows 8.0/8.1 product keys are hidden making it harder for users to find out their product key.

    I have posted several workarounds:

    http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-8-1/microsoft-product-activation/

    These take care of finding the Windows 8.0/8.1 BIOS embedded product key. They also take into account a means of installing with Windows 8.1 media with a generic product key and product activation with your retail product key. The area that it lacks is where to obtain media. For retail media I have found a workaround for those to download a Windows 8.1 .iso using a Windows 8.0 product key. If you have a retail license of the same version (i.e. both the Windows 8 are both Home or both Professional) then you can use that to clean install with my workarounds. If not try to seek out a friend who has an installation .iso. Many are looking for it via unofficial sources and due to their difficulty uploading the .isos elsewhere hence increasing piracy, unofficial sources aren't recommended however if you have to look for one using unofficial sources check the SHA-1/MD-5. 

    If you manage to get the .iso follow Windows Reinstallation Guide/A Clean Install of Windows 8.1:

    http://dellwindowsreinstallationguide.com/

     

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • me too the same problem , my model inspiron 15r 5537 win 8Crying