I'm working on a Dell Inspiron 660 with Windows 8. When the computer is turned on, it gets to this screen:
If left alone, the PC restarts itself. I can get to the following screen:
Choosing enter does not resolve the issue. Choosing F8 gives me the following:
However, none of the options will make the PC boot Windows fully again.
At this point, I'm looking to reset the OS on this, by either restoring it to a known state, repairing the OS, or reinstalling the OS. I do not have a recovery DVD as none was sent with the PC.
My question is - Where is the menu to either repair, restore, or reinstall the OS? I have a Dell Windows 7 laptop where I can press F8 right before Windows 7 loads and the PC boots to a "recovery partition". Where is this option for Windows 8? Keep in mind, I do not have any start up or restore disks.
It can be annoying when the system fails to boot properly. Windows 8 has tried to recover from the error. However, it needs a recovery media to fix the error. This could happen if there is a hardware issue. I suggest you to run the hardware diagnostics by following the steps provided in the link below:http://dell.to/OUGnqT
Please let me know the test results.
Thanks and Regards,Rajath N#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.
I'm having a similar issue. The one I'm working on was rebooting after installing updates and now it boots to a black screen.
Sooo, I'm stuck. I don't have a windows 8 home disc or a DOS version of the BIOS update. Any suggestions? Oh, I've tried booting into safe mode but, same black screen. I also tried checking https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=/web/main.aspx for more more downloads but it requires me to register the PC and it won't let me because it checks to make sure you're on the PC with the service tag you're trying to register. (Obviously to prevent people from downloading licensed software they aren't entitled to) There, that should cover my trouble shooting endeavors up to this point.
I would suggest you to drain the residual power from the system:
Restart the computer. You may run the hardware diagnostics to check for the hardware functionality. Please follow the steps below:
Keep me posted with the results. I will be glad to assist.
Thanks & RegardsAmogh G#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
Please ensure the following settings are updated in system BIOS. You may follow the steps below:
Keep me posted with the information. I will be glad to assist further.
I made sure the BIOS settings are set correctly as per your recommendations and when I boot I get the little Windows 8 white spinning circle at the bottom of the screen then it goes to a black screen. I'm on BIOS version A08
Thank you for the response. As the hardware diagnostics passed, you can try to repair the operating system. As the system does not boot to OS, force enter Recovery by the following method:
You may ‘Refresh’ your system in case the ‘Automatic Repair’ is not able to repair Windows 8.
*Note: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.
If the above steps don’t work you can click ‘Dell Backup and Recovery’ and perform pc restore by following the steps below:
* Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.
Keep me posted with the results. I will be glad to assist further.
I get to the recovery screen That reads "After multiple tries, the operating system on your PC failed to start, so it needs to be repaired.
Error code: 0xc0000001"
Then says I need recovery tools on a usb drive or the installation media etc. and I have the option to go to the F8 menu or the Bios Setup screen I don't remember the third, It shuts itself off after about a minute if you don't make a selection.
There are no recovery options and I know what that screen looks like. I recently used it on a PC at work and I had to put the windows 8 disk in. The one CD they did provide is bootable but there's only and option to run a 32 bit diagnostics which won't run because the drive is 64 bit. is there some where I can download media fix this. I have a windows 8 disc but it's pro not home version so it's useless. I'm pretty sure the bios update would resolve the issue as well if there is some way I can run it from a command prompt? The file name is "Inspiron 660 Vostro 270 A09.exe" so it must run from windows and it's not an extractable executable. I'm very frustrated at this point. I can't think of any other way to repair this machine unless there is some command I can run from a command prompt to access something on the system partition.
Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.
Keep me posted with the information. I will be glad to assist you.
I did as you requested. It didn't confirm whether the message was successfully sent or not. It just went to your profile when I clicked send or whatever the button said. Let me know if you didn't receive anything.
never mind I found a message in my in box on here. thanks.
I have the same issue as MF Garrett. Can you tell me what you did to fix it? It started with the 0xc000021a error, and then to the 0xc0000001 error. I have a dell inspiron 660. I would even take it back to factory default, but can't get to that screen. Please help
I have the same exact issue as MF Garrett. Please tell me how this can be fixed.