XPS 13 L321X freezes and Intel Rapid Storage driver problems in Windows 8 Pro 64-bit AND Windows 7 Home Premium 64-bit

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XPS 13 L321X freezes and Intel Rapid Storage driver problems in Windows 8 Pro 64-bit AND Windows 7 Home Premium 64-bit

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I'd really appreciate some help with my Dell XPS 13 L321X.

I recently decided to take advantage of Microsoft's upgrade to Windows 8 promotion and performed a clean install of Windows 8 Pro on my Dell XPS 13, having deleted existing partitions on the SSD.

Prior to installing the Dell drivers I noticed immediately that the system ran incredibly slowly, freezing almost every 10 seconds. The following messages were present in Event Viewer:

Event 129, storahci Reset to device, \Device\RaidPort0, was issued

Believing this to be caused by my not yet having installed Dell's drivers, I set about (very slowly) installing them, and updated the system's BIOS to A07 and the LITEON LMT-128M3M SSD's firmware to version VYDB.

As soon as I installed the Intel Rapid Storage Technology drivers, version 11.5.0.1207, A00 and rebooted, Windows 8 became extremely unstable, with Explorer repeatedly crashing, the machine displaying errors when writing to the drive, and further messages saying that Windows had encountered an error and would shut down in 60 seconds.

I attempted several re-installs of Windows 8 Pro but encountered similar problems - freezing and the event 129 error prior to installing all Dell drivers, and then extreme system instability and messages about drive corruption after installing the Intel Rapid Storage Technology drivers.

At this point I decided to revert to Windows 7 Home Premium 64-bit and downloaded the full retail ISO from the Digital River store to use with my system's product key. However, when installing the Intel Rapid Storage Technology drivers, version 11.5.0.1207, A00, Windows 7 Home Premium exhibited the same problems as I'd seen with Windows 8 Pro, displaying messages about a corrupt filesystem and forcing CHKDSK on each reboot.

It's my understanding that I must install the Intel Rapid Storage Technology drivers in order to be able to apply the LMP fix detailed here:

http://www.overclock.net/t/1048206/crucial-c300-registry-lpm-rapid-storage-fix

in order to disable LPM, which the LiteOn drive does not support, and avoid irregular 60 second freezes of the system. This was a problem I'd encountered and successfully solved in Windows 7 before I did the first Windows 8 install.

I'd be most grateful for any help in getting a performant system back running on my Dell XPS 13 L321X - Windows 8 Pro preferred, but Windows 7 Home Premium is OK too.

All Replies
  • luckyjonny

    Prior to installing the Dell drivers I noticed immediately that the system ran incredibly slowly, freezing almost every 10 seconds.

    Yes, I have seen this before (but rarely) while clean installing Windows over the years. Its usually on a desktop or laptop that has tricked-out internal devices connected to the motherboard (that you can't temporarily disconnect). As you know, it's best to make machine as basic as possible until after you get initial Windows installed. 


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

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    I'm not a Dell employee.

  • luckyjonny

    As soon as I installed the Intel Rapid Storage Technology drivers, version 11.5.0.1207, A00 and rebooted, Windows 8 became extremely unstable, with Explorer repeatedly crashing, the machine displaying errors when writing to the drive, and further messages saying that Windows had encountered an error and would shut down in 60 seconds.

    I attempted several re-installs of Windows 8 Pro but encountered similar problems - freezing and the event 129 error prior to installing all Dell drivers, and then extreme system instability and messages about drive corruption after installing the Intel Rapid Storage Technology drivers.

    At this point I decided to revert to Windows 7 Home Premium 64-bit and downloaded the full retail ISO from the Digital River store to use with my system's product key. However, when installing the Intel Rapid Storage Technology drivers, version 11.5.0.1207, A00, Windows 7 Home Premium exhibited the same problems as I'd seen with Windows 8 Pro, displaying messages about a corrupt filesystem and forcing CHKDSK on each reboot.

    Intel seems to be having problems with their Intel-RST driver releases lately.

    I have run across:

    Intel-RST v11.6.0.1030 on Win7-64 causes BSOD when entering Sleep mode.

    Intel-RST v11.5.0.1207 on Win8-64 causes optical drive problems in device manager and DVD-Video playback.

    Search Google to see all the problems others are having. Old v9-v10 releases worked fine for me but not this stuff. 

    I suggest you do a clean install and leave it off or un-installed. It also very often does not uninstall properly so you better have a Image backup of system before it was installed.

    I decided to just leave it completely off my new SSD Win-7 clean install... works fine.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • In general, getting Intel disc controller drivers installed works something like this:

    It goes Windows stock, Intel chipset, and finally Intel-RST (depending on what you have loaded on top of each other).

    For example, most things will work with stock Windows (if Windows natively supports your chipset). These drivers might be on the install disc or downloaded from WindowsUpdate.

    If you load Intel Chipset drivers (from Dell or Intel), they take over HDD/SDD.

    If you then load Intel-RST, they replace all before it and take over as HDD/SDD controller driver.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.

  • luckyjonny

    I'd be most grateful for any help in getting a performant system back running on my Dell XPS 13 L321X - Windows 8 Pro preferred, but Windows 7 Home Premium is OK too.

    I suggest you try this ...

    Install Windows 7-64.
    Look in Device Manager after it finishes. Document what is missing at this point.
    Install Dell chipset drivers
    Install Dell other drivers
    Look in Device Manager after it finishes. There should be nothing in error.

    Or, Install Win8-64
    Look in Device Manager after it finishes. See what is missing at this point.
    Get chipset drivers from Intel.com (but only if they are missing ... other wise run with the Windows stock supplied chipset drivers)
    Reboot and see if more drivers load.
    Get wired ethernet network card working (with a Win-8 compatible driver)
    See if more Windows drivers will load from Windows Update
    - Remember ... Pro has an option you have to enable to allow this.
    Get balance other drivers from Dell (but only if they are marked Win-8 compatible).

    Leave Intel-RST off of both installs.

    Try not to install any drivers into Win8 unless they are marked Win-8 64bit compatible. If this laptop has a hybrid video card system, you might have to get video drivers only from Dell.


    Alienware Aurora ~ Intel i7-930 ~ 12gb ram ~ AMD HD-5870
    256gb Samsung 830 SSD / 1tb HDD ~ LG Blu-Ray ~ USB 3.0 PCIe
    Dell 24" UltraSharp u2410 LCD ~ Dell 22" LCD

    All my Dell Machines and Specs

    Wiki-like Threads I've written and other Favorites

    Posting Tips:
    - Always provide machine make, model, specs and software versions.
    - Click the button if we answered your question.

    Registered Microsoft Partner
    & Apple Developer:

    Gaming when I'm not programming.

    I answer questions here, but
    I'm not a Dell employee.