Initializing the Dell Driver Analyze Utility \n [img] We are initializing the Dell Driver Analyze Utility... one moment please.

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Initializing the Dell Driver Analyze Utility \n [img] We are initializing the Dell Driver Analyze Utility... one moment please.

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Hi all,

After clicking the Analyze This System for Updates button on the Drivers and Downloads page for my Inspiron, I click 'I Agree' on the UAC administrator-level warning, then the Subject message displays in a javascript popup and nothing else appears to happen. I've let it sit like that for an hour, refreshed and started again, then let it sit for another hour and can't see where it's doing ANYthing.

 

How do we either make that feature work or else troubleshoot it?

Win7 x64 SP1, IE9 (9.0.8112.16421) 64-bit version.

 

Thanks.

All Replies
  • Hi  Darr247,

    Welcome to Dell Community.

    Try resetting your Internet Explorer settings and try again. Or you can install an application that can check for updates and latest patches for your computer. Please download and install Dell Support Center see this link:

    http://dell.to/H7g8tf

    Kindly get back if there are any further queries. Glad to help.

    DELL-Appu S

    Social Outreach Professional

    You may reach us at: en.community.dell.com

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

  • All the Drivers and Downloads button in the upper-right corner of the Support Center application does is start the default browser on the same Drivers and Downloads page where I was when I clicked the Analyze This System for Updates button originally. I don't see anything anywhere in it, besides the hard drive test, that isn't available in the regular windows Control Panel, by the way.

     

    There's a warning on the Advanced tab of IE9's options that the reset to defaults function should be used only if the browser is in an unusable state. It's NOT unusable;  the Dell Driver Analyzer Utility just wouldn't run.

     

    I finally got it to run (apparently the application download was timing out and not retrying, but there's no way to tell that because its authors didn't put any kind of progress indicator in it... just the animated gif file that would run forever if you let it). Anyway, here's what it says:

    I don't want to update the OS (Windows Update works fine)... I want to update drivers and applications if any are available.

  • Hi  Darr247,

    At times resetting the Internet explorer may resolve the issue. Due to some add-on's the Analyzer may not work. Even after that if you have the difficulty in updating the drivers, then please download the drivers manually from the support site.

    www.support.dell.com

    Kindly get back if there are any further queries. Glad to help.

    DELL-Appu S

    Social Outreach Professional

    You may reach us at: en.community.dell.com

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

  • I have run in to the same problem.  I want to know what drivers are outdated on my Dell computer.  

    I click on the "Analyze This System for Updates" button under Drivers & Downloads on the www.dell.com site. I get an "Initializing the Dell Driver Analyze Utility" and at the bottom of the browser window it asks me to install an Active-X add-on called 'DellSystem' from 'Dell Inc.'.  I click on "Install" and I'm back at the Drivers & Downloads screen.  Again I click on "Analyze This System for Upgrades" and this time I get  "Initializing the Dell Driver Analyze Utility".  This is where it hangs.  I'm using IE 9 64Bit.

    I went through the 42 files for Inspiron 17R N7110 and it took me over one hour and after that I still was not sure I chose the correct ones.

    To manually update the drivers I have to know what drivers I have.  To find that I type "drivers" under "search programs and files" after you click on the Windows 7 logo at the bottom left of your screen. Select "update device drivers" under "Control Panel".  Then you can compare the 42 files with the drivers you have installed already.  Ugh.  What a pain.

  • Might as well plan on buying the cheapest tablet running Android you can find, and consider it disposable when anything needs upgrading, if Dell's not going to support their notebooks.

    After 7 Dells, you can be certain I won't be buying another one.

  • I too have had this problem for a few months.  I just was online with the techs in India and they tried the analyze button for me.  still got the same error.  At first he tried to say that the analizer must be updating.  I told him I had the problem for months.  Then he said oh and then he tried to del all my setting in IE and still did not work.  He then said he told his supervisor and it should be fixed shortly.   We shall see as I dont bel him.  Dell needs to get their stuff together.

  • I am with you man!  this inspiron piece of trash is terrible, so many issues.  Shipped with broken mic, random black screens, horrible, wish I never bought it.

  • Same here, Ive opened a new thread as well, but so far I've only been told to try it with a different browser, which I already did, to no avail.

  • I couldnt agree more with "it is embarising"....

    My Harddisk was fried so i had to reinstall everything after getting a new harddisk...

    That would be no-problem if your software works! For my Dell Vostro 3550 it says there are "53 files updates" when i search on your website....

    So NOW that this Automatic Software dosent work i have to go through All 53 to see if they are what i need for my computer to work!??!?

    THis is  FIX the software!

    I've just re-installed EVERTYHING on an entire new harddisk so dont give me ANY about "try reset ur browser blabla, try another browser bla bla..."

    TRY the software yourself on your machines!

  • Over a year now and still no solution. Boy, Dell and Appu are really shining. This little XPS 12 with the lousy wifi connections and almost non-functional track pad has been nothing but a pain since I got it. All support does is "try this, try that, i'll get back with you..." never.

    The driver update checker would have been nice. I hat trying to figure out what drivers I should update by reviewing each version number and then figuring out if the update even applies to my machine and operating system. I'll give Dell a star on their forehead for coming up with an application for keeping drivers up to date and a kick in the <ADMIN NOTE: Profanity removed as per terms of use> for not getting it to work.

    Typical Dell and most typical of cheap overseas support.

  • Well, we'll find out soon enough how Mr. Dell's plan to take the company private again will work out.

    Instead of quoting you, I'll quote his memo to Dell employees, "I believe that we are better served with partners who will provide long-term support to help Dell innovate and accelerate the company’s transformation strategy.”

    Not that he's changing out any of them... in other words he's essentially saying those same partners have been defrauding the public shareholders instead of living up to their fiduciary duty, delaying making improvements to the company until they are more-or-less the (new) shareholders themselves.