Cannot restore to factory settings

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Cannot restore to factory settings

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Hey everyone! I've been having problems restoring my Dell inspiron 1420 to factory settings.

It's a really old computer (over 6 years old) and I have so much random things on it that I would just rather restore it to factory settings so that I can start fresh. I have no desire to keep anything on it, so I really want to restore it to factory settings. I have a recovery partition that is intact and untouched, and DO NOT have a Windows vista DVD so I can't run the restore from there. There's nothing wrong with my computer (it boots), and I'm actually typing this from the laptop right now.

I originally tried to run via F8, by looking for the Dell Factory Image Restore option, but it doesn't appear in the menu.

So then I opened up my d: drive in windows explorer and I tried to use PCRestore, but it terminates with a blank error message.

Not to be outdone, I tried to run imagex from command prompt directly by doing this:
http://smsoftdev-solutions.blogspot.com/2009/03/how-to-restore-dell-factory-image-when.html

It ran but terminated at 1% with this error:

[Error: 32] c:\Boot\BCD. [Uncompress File: <seq. 60> -> CreateFile failed]
[Error: 32] c:\Boot\BCD. [ResourceExtractToFileByStruct: <seq. 50> -> Uncompress or WimCopyFileEx failed]
[Error: 32] c:\Boot\BCD
Error restoring image. 
The process cannot access the file because it is being used by another process. 

I'm currently out of ideas and google isn't helping me! I'm not computer savvy so hopefully someone will be patient with me? I follow instructions really well! :) Thanks so much in advance.

Verified Answer
  • Hi Sonnet34,

    You can download the image of Windows 7 home premium 32 bit from the link: http://bit.ly/u1qNP6 

    Once done, use Microsoft .iso to USB/DVD tool to create a bootable DVD or USB (requires a blank DVD or USB flash stick of at least 4 GB). Here is the link: http://cnet.co/4vNr60 


    Once a bootable disk/USB is created, put the disk in and run setup.exe file and follow the on screen instructions. You may also refer to the video for your reference: http://bit.ly/2ayiCN 

    Note: The steps in the video may vary. When you run the setup.exe file, it may ask you to enter the product key which is not shown in the video. Though, windows upgrade does not affect any data stored on a system, however, it is recommended to backup all your data before upgrading the windows.

    Please reply or any further questions.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6

All Replies
  • Okay, managed to figure it out. Something I previously did managed to delete the OS loader, and I was sent into a cycle of System Startup Repairs that were neverending (error: "Boot Manager Failed to find OS loader").

    Anyway, to make a long story short I finally decided to re-try using imagex via the command prompt window at the advanced recovery options, and finally it worked.

    Computer has been restored to factory settings. Which now sadly brings me to a new and improved problem:

    I forgot that my computer came with Windows Vista, and not Windows 7!

    How would I go about getting Windows 7 back again (without having to pay again)?

  • Hi Sonnet34,

    Where did you purchase Windows 7 upgrade disk from? To upgrade to Windows 7, you would need either need a Windows 7 upgrade key or an upgrade disk. In case you have lost the key/disk, you will need to purchase it again in order to upgrade to Windows 7.

    Please reply for any further questions.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6

  • I think I upgraded it online/via the internet. However, I do have the key, just no disk.

    Thanks for the help!

  • Hi Sonnet34,

    Please answer the below questions to help you in a better way:

    1. Where did you purchase the product key from? 
    2. Did you purchase it from Microsoft or from Dell? 
    3. Did you purchase the Windows 7 upgrade or did you get a free upgrade? 
    4. Is the product key or a full version of Windows or is it a Windows 7 upgrade key? 
    5. Have you written down the key on a paper or is it on a card?
    6. For which version of Windows 7 is the product key for? (Windows 7 home premium 64 bit, Windows 7 basic 32 bit etc.)
       
    Keep me posted. Please reply for any further questions.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6

  • Hi Vikram!

    First, thanks so much for the help.

    I purchased the upgrade key from Microsoft a couple years ago. At the time, it was an upgrade that I downloaded/bought from digitalriver on the website. They sent me an email that contains the upgrade key, so I have the key itself but no download (the download link in the email has expired). It was for Microsoft Windows Home Premium 32 bit. I figured it would still work because I am currently running Windows Vista on my computer, and it is the same one that I installed (the upgrade) on originally.

    Additionally (if the above upgrade won't work for some reason), my mom also purchased Windows 7 a few years ago, also directly from Microsoft. She has the physical CD and product key on the package. I'm in a different state than she is, and need the software as soon as possible. However, she was able to type up the key and send it to me via email. The version that she bought is for Windows 7 Professional 32 bit.

    Thank you! 

  • Hi Sonnet34,

    You can download the image of Windows 7 home premium 32 bit from the link: http://bit.ly/u1qNP6 

    Once done, use Microsoft .iso to USB/DVD tool to create a bootable DVD or USB (requires a blank DVD or USB flash stick of at least 4 GB). Here is the link: http://cnet.co/4vNr60 


    Once a bootable disk/USB is created, put the disk in and run setup.exe file and follow the on screen instructions. You may also refer to the video for your reference: http://bit.ly/2ayiCN 

    Note: The steps in the video may vary. When you run the setup.exe file, it may ask you to enter the product key which is not shown in the video. Though, windows upgrade does not affect any data stored on a system, however, it is recommended to backup all your data before upgrading the windows.

    Please reply or any further questions.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6