My printer will print one document (Word or from the internet) then not print the next document. The second document can be seen in the spool que and even if deleted and sent to the printer again, it shows up in the que but won't print. The only thing that works is restarting the computer after clearing the que. Buth then only one document prints and the problem continues.
The problem does not happen with the wirelessly connected laptop.
What virus program and firewall you using?
Printer wired or wireless?
If wireless, can you run Network Interface and post the information back here?
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Hi... I se this problem didnt get followed through. I have this problem with a v313w printer,,,finishes firds job then refuses to do anything more...
Can you help please?
This is too complicated for me...I dont follow fully....so I've removed and re-installed the printer and the problem has gone away. thanks anyway
Glad you got it working! Thanks for posting back.
Hi...I've continued to have recurring problems...It seemd to be solved but was not.
The main symptom is that the first item will print...then everything else is just held in a queue,,and wont cancel and wont print...
Ive got the inteface data here.
I am using "Macafee Internet Secirity" and have struggled to find access to it to check these blocking issues...however I would guess it ias a software confusion,,,I think this because the printer is in contact wirelessly to print the first request,,but then freezes up.
Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Brian>netsh wlan show interface
There is 1 interface on the system:
Name : Wireless Network Connection Description : Atheros AR9285 Wireless Network Adapter GUID : 30625cbe-05e0-49e4-8016-f1fa70204a25 Physical address : 4c:0f:6e:da:bc:cc State : connected SSID : EE-BrightBox-p94ng6 BSSID : 84:9c:a6:ad:c3:dd Network type : Infrastructure Radio type : 802.11n Authentication : WPA2-Personal Cipher : CCMP Connection mode : Auto Connect Channel : 6 Receive rate (Mbps) : 65 Transmit rate (Mbps) : 65 Signal : 100% Profile : EE-BrightBox-p94ng6
Hosted network status : Not started
please do help....I've just bought several expensive fersh cARTRIDGES .dont want to hAve to abandon this machine...Have spent virtually two days trying to reload etc to no avail.
Let's start with the problem that has happened to others...
You recently installed Windows Updates and Internet Explorer 11. Internet Explorer 11 has been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Also try reading...
Allow a printer past McAfee
Hi Rick...I dont use or have installed, IE 11..
But...I have just looked in update history and found and update for it there...I'm not sure how to access it top remove though.
I've found it and am uninstalling it,,,will get back in a moment......
The update has uninstalled...and the printer queue now cancels (which it didnt before) and hooray.. the printer seems to be back to normal....
next question though...do I have to keep uninstalling this update to IE11...as it will surely be downloaded again some time soon....? will there be a fix for this ?
thanks so far
There is no wireless interface on the system. Hosted network status : Not available
Go to Windows Updates, Go to control panel, Windows Update, you should be offered IE11. Right click on it, left click, hide update. You should not be offered the update.
We don't use IE. We use Firefox.
It doesn't matter if you use Internet Explorer or not. If IE11 was installed, it is causing print spooler problems.