V525W Printer Will Not Connect Wirelessly

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V525W Printer Will Not Connect Wirelessly

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I just moved and had to change my ISP.  Now, my V525W printer which had been working fine, will not connect wirelessly.

When I attempt to reinstall the printer, the program stops after I connect the USB "set up cable."  The CONTINUE button remains dark.

I have been trying every suggstion I can find on the board for over three hours and still can't get this piece of junk to work.

I have a Dell XPS all-in-one machine running Windows 7.

Can someone please help?!?!

Verified Answer
  • Rick,

    After a couple "cooling off" days, I decided to takle this issue again and it appears that I finally have it working!

    I went into the menu on the printer and restored factory defaults.  I still had the same issue with the Dell Installation program so I went to the Windows 7 control panel and clicked on "Add a Wireless Device to the Network."  It recognized the printer right away and I followed the steps until the WiFi light turned steady green.   I then went through the Dell Install again and was able to print, scan, etc.

    Thanks again,

    Tom

All Replies
  • DFWTom,

     

    With your computer connected to the new network, run Network Interface and post the log back here.

     

    Make and model of your wireless router.

     

    What virus program and firewall are you using?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>xnetsh wlan show interface

    'xnetsh' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>netsh wlan show interface

    There is 1 interface on the system:

       Name                   : Wireless Network Connection

       Description            : Dell Wireless 1703 802.11b/g/n (2.4GHz)

       GUID                   : 50ca1161-4292-4a8e-9dcd-84d270858ce5

       Physical address       : 84:4b:f5:68:45:73

       State                  : connected

       SSID                   : 6XKXH

       BSSID                  : f8:e4:fb:96:2d:df

       Network type           : Infrastructure

       Radio type             : 802.11n

       Authentication         : WPA2-Personal

       Cipher                 : CCMP

       Connection mode        : Auto Connect

       Channel                : 6

       Receive rate (Mbps)    : 65

       Transmit rate (Mbps)   : 65

       Signal                 : 100%

       Profile                : 6XKXH

       Hosted network status  : Not started

    C:\Windows\system32>

    I have a Verizon FiOS Router Model MI424WR

    I'm using Norton Internet Security but have it disabled while I mess with this install.

    Thanks,

    Tom

  • Tom,

     

    Channel 6 should be ok but you may have better results on channel 11.

     

    First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

     

    Make sure the printer is not usb cable connected.

     

    Start, control panel, programs and features, your printer, uninstall.

     

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

     

    With your computer online, insert the Dell V525w Printer disk. Choose new installation, network and follow the instructions. It should prompt you to connect your printer and also for your network and password.

     

    When you're done with that part, it should prompt you to unplug the usb cable. Wait for about a minute and see if the WiFi light is green(I'm hoping it has a WiFi light)

     

    If that does not work, you may want to drop back the Security to WPA-PSK(TKIP) Security(Personal) and try it.

     

    Try reading...

    Allow a printer past Norton

     

    I also have these articles that may help...

    Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers

     

    Troubleshooting Network Problems on the Dell V525w and V725w AIO Inkjet Printers

     

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Unfortunately, I've done all that so many times I've lost count.  I can't get past the step where I plug in the cable.  The CONTINUE button stays gray and the only thing I can do is Cancel.

  • Tom,

     

    You ran Delete Print Jobs, first? Stuck print jobs in the queue cause problems.

     

    Can you setup the printer as a local printer using the usb cable?

     

    Try the Dell V725w All-in-One Wireless Inkjet Printer Windows 7 64-bit drivers?  

     

    Make sure the printer is not in Demo Mode, as described in the one article.

     

     

    Rick                                                      

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    After a couple "cooling off" days, I decided to takle this issue again and it appears that I finally have it working!

    I went into the menu on the printer and restored factory defaults.  I still had the same issue with the Dell Installation program so I went to the Windows 7 control panel and clicked on "Add a Wireless Device to the Network."  It recognized the printer right away and I followed the steps until the WiFi light turned steady green.   I then went through the Dell Install again and was able to print, scan, etc.

    Thanks again,

    Tom

  • Tom,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!