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Dell Monitors, Printers, Projectors, Hardware and Software discussion

Dell Photo AIO All-in-one 962 Printer/Scanner/Fax

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I bought this printer off a guy on craigslist (there was my big mistake).  It prints and faxes just fine but when I scan, it comes in yellow.  The font is black but either the whole page will be yellow or it will have a half strip of yellow down the page.  Any ideas anyone?  Thanx - Barb

All Replies
  • Barb,

     

    Dell does not have a Dell All-In-One Printer 852. Can you please check the model number and post back the correct model?

     

    Is the printer wired or wireless?

     

    Can you copy a document under the glass? Black and white and color?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Sorry - gorilla fingers.  962.  It is wired and yes, it copies from the glass and feeder both in color and b&w.  It is only the scan that turns out yellow.  Sometimes a whole sheet, sometimes only a half, but always has yellow.

  • Barb,

     

    It's strange that it copies correctly, like a photo copies but scanning is discolored. Try these instructions to reinstall the printer and tell me what a scan copy looks like. If possible, can you scan an image to your computer and them post it in the forums.(nothing personal)

     

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 962 All-In-One Inkjet Printer owners thread (W7)

     

    Remember virus programs and firewalls will block communications.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!