V715W Not Printing

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V715W Not Printing

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This printer is networked via wireless and has been working just fine for a couple years. It just started acting very strange. I tried to print a 43 page document and it printed about 15 pages and quit. I have been through every trouble shooting attempt I can find. I've powered off both printer and computer (Optiplex 380, Win 7 Pro), ISP cable modem and wireless router. I've powered off everything and unplugged it for 30 seconds and restarted in order to reset the hardware.

System shows that a print job is printing but nothing happens. Usually, there is a printer progress bar at the lower right of the screen but that no longer shows up.

I've stopped the print spooler, deleted everything in the PRINTERS directory and restarted the spooler. Nada.

Oddly enough, I can run Dell Printer Home and run a scan or print a test page from the Win 7 box.

I'm running Kaspersky anti-virus and have given dleecoms.exe and dleewbgw.exe trusted app status.

This last time that I rebooted everything the printer printed 9/10ths of a page of the document (there was nothing in the print job queue!) and stopped.

Windows Task Manager shows dleecoms running and hogging 50% of the cpu time.

All printer software and drivers are up to date.

I am puzzled!

Verified Answer
  • Hi CodeNut,

    I would suggest to try doing a printer default. Then uninstall the printer using the uninstaller already installed in the computer. You can find it in the search box in start button. Try to reinstall the printer using the file you downloaded. It should work fine. If not then try updating the firmware.

    Regards,

    Vembar.J

All Replies
  • codeNut,

     

    Printer wired or wireless? If wireless, how far away are you from the wireless router?

     

    How much ram is on the computer that is spooling the print job?

     

    Start, control panel, devices and printers, right click on your printer, left click on printer properties, advanced. Does your settings match mine?

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • It's wireless. The printer and router are less than 10' from each other and this computer is physically connected to the router. This computer has 2G ram.

    The only difference between my printer properties and the image you've posted is that I also have Print Spooled Documents First checked off.

    I did recall that the day before this problem seems to have started, I had installed a cisco VPN client to connect to a customer's system. I have since terminated the VPN service and uninstalled the VPN client.

    Since that action, I seem to be communicating with the printer but it will not print a complete job. I just tried to print a two page document - it printed one page and printed half the second page and stopped with the second page still firmly clenched by the rollers.

  • codeNut,

     

    Sorry for the delay, work.

     

    First run Delete Print Jobs then restart your computer.

     

    Printer light is green?

     

    You have the computer plugged in to the wireless router, correct.

     

    When you installed the drivers, did you use the Dell Printer disk? If yes, did you choose network, additional computer and follow the instructions?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • No problem - I got hung up with work as well.

    Yes, when I installed the drivers, years ago, I used the Dell Printer Disk. When I reinstalled recently, I used the latest driver from the Dell website. And yes, I chose network and followed the instructions.

    It's odd how it will print a partial document and then hang. Then when I power it off, it first spits out the partially printed paper.

  • codeNut,

     

    Power on the printer.

     

    Click on setup.

     

    Select paper setup

     

    Select letter size

     

    paper type, auto select

     

    Start, control panel, devices and printers, click on your printer, printer preferences. Make sure the proper paper size is selected.

     

    Open the documen you're trying to print. Click on file, print and make sure the proper printer is selected. Click on properties and make sure the proper paper size is selected.

     

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Yeah, that stuff is all good.

  • Hi CodeNut,

    I would suggest to try doing a printer default. Then uninstall the printer using the uninstaller already installed in the computer. You can find it in the search box in start button. Try to reinstall the printer using the file you downloaded. It should work fine. If not then try updating the firmware.

    Regards,

    Vembar.J

  • Hello,


    This Device also has a printer server enabled.

    What I did to get this working

    Reinstall the printer selecting the server not the printer

    set a static IP on the printer

    make sure there is a firewall entry to allow incoming/outgoing from the printer IP set

    After that was installed and set I selected Print directly to printer

    and was able to get it working.

    For some reason the printer was picking up my outside IP address and not my Internal Network. I don't have access to the router to check on it.

    Could be something else but that worked for me.

  • Sorry, I forgot to come back here and update the issue.  This answer sort of worked. I ended up deleting the printer/driver and reinstalling from the original install disk. The downloaded file would not work but the original install did.

    I actually suspect this may have had something to do with a cisco virtual network client I had installed. I don't know why or how, but by deleting the VNC I did not experience any issues again. I have reinstalled the VNC since but I stop the service manually when I am not using it. Printer problem has not resurfaced since.

    Thanks, everyone, for your input.