V715

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V715

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I have a V715 printer, this is the second time that I have gotten the "Printhead Error" message.  the first time new ink cartridges seemed to clear it up.  I found on line where many other people say you cannot buy a new print head.  So wondering what to do - it seems locked up and won't doing anything.  I downloaded new firmware and some other update only one would install and the printer with new ink cartridges just reads the error message.

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  • Hi greenmom,

    Here are few things that we can try to fix this technical issue.

    Please check the ink levels in the color and black ink cartridge, remove and reinsert both the color and black ink cartridge and then deep clean the Printhead.

    Follow the steps to deep clean the print head:

    1. Press the “Setup” button (wrench button) on the printer.
    2. Select “Maintenance” from the menu.
    3. Select “Deep clean Printhead” option.

    The printer will perform deep cleaning of both ink cartridge and the print head and it will print a test page, check the test page. If the printhead error continues then please update the firmware for the printer.

    To update the Firmware software for the printer follow the below steps:

    Note: Firmware can be updated by connecting the printer and computer with a USB cable.

    Use this link for help: http://tinyurl.com/5rvkscs

    1. Turn off the printer, and remove the Printhead out of the printer,
    2. Connect the printer and the computer with a USB cable and turn on the printer.
    3. Open this link in the computer: http://dell.to/Tx4ht8
    4. Select the operating system of the computer from the list of options.
    5. Under the Firmware, select the right Firmware according to the printer model depending on Wifi mode.
    6. Click “Get driver” and follow the onscreen instructions and update the Firmware software.
    7. Reinsert the printhead and try printing and check.

    Please do a deep clean of printhead again and check the color quality.

    If the issue still persists the printhead needs to be replaced.

    Please reply for further help.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • I have done each of these things, and the deep cleaning worked the first time, and  when it was done it has the printhead error message; it is frozen on that I am unable to do anything with it now, I have tried powering it down and turning it back on but it goes right to that error message.  So my next question then is - if the printhead needs to be replaced and dell does not sell them how do buy a new one?  I found one on amazon for $75 and it wasn't new - don't think I need two with the same problem!

  • So I tried each of the remedies that were suggested, deep cleaning and firmware up dates and so on.  I am unable to update firmware because it has the print head error message and is frozen on that.  I am also unable to access the maintenance menu.  So I wonder if it needs a new print head and dell does not sell them - how do you find a new one?  I found one on amazon for $75 and it wasn't new - don't think I need two of them with the same problem!  Now what am I to do ans where do you new print heads?

  • Hi greenmom

    The problem is with the printhead and it needs to be replaced.

    To purchase a new printhead refer this link: http://bit.ly/vtkvjv

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • *

    Thanks and Regards
    Sandeep P
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.