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Dell Monitors, Printers, Projectors, Hardware and Software discussion

Dell V515w AIO printer, poor support

  • I purchased my Dell  laptop in  nov 2010 along with a  dell v515 w printer. The printer was replaced once because I could not print from my Dell computer but from my Acer no problem. This was an ongoing problem up to today, it prints one day and then nothing. after contacting Dell Support and talking to12 different techs over a period of 6 hours on the phone it was fixed for two days. In my wisdom (shame on me) I purchased another Dell in Nov 2011. And yes guess what after three weeks it won't print, but my old Acer 10 years old will print. When I contact Dell Support they say it is a printer problem and send me to Printer support, who then say it is not a printer problem but a computer problem, but they will look at it if I pay because the printer is out of warranty. I am done with Dell & will no longer recommend them to anyone!

     

  • mel18,

     

    Can you tell me the make and model of your wireless router and the type of security you're using? What channel?

     

    Make and model of your computer and operating system? 32-bit or 64-bit?

     

    What virus program and firewall are you using on the problem computer?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • The router is from Verizon, it is Actiontec gt704wg. The 2011 computer is a Dell inspiron N411Z 64 bit using windows 7 The new 2012 computer is an Inspiron 3520 using windows 8. Mcaffee came installed on both computers. The problem is an intermittent one and happens to both computers but at different times. The Acer just keeps on working and its over 10 years old. To  make matters even worse, I just installed a new black ink Cartridge and get the following error message:  there is interference with black ink cartridge communication. 

    As you can tell Dell is not my favorite word at this time. 

    Thanks, Mel

  • Mel,

     

    For wireless printers, I recommend using these Recommended Wireless Router Settings I use channel 11. I usually recommend usinf a new SSID to make connecting easier.

     

    On the problem computer, run Delete Print Jobs to remove any stuck print jobs from the queue. A stuck print job on the problem computer can cause problems, even if you uninstall the printer, then reinstall.

     

    If you can copy a document, then the printer is working. The error message you describe may be caused by a Dell Series cartridge or an issue with the printhead.

    Articles are...

    Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

    Here is a Replacement Printhead if needed.

     

    Try these tweaks first...

    Start, control panel, device manager.

    Go to the USB Controller section and click the + sign.

    Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

    Restart your computer.

    --------------------------------------

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

    Try reading...

    Allow a printer past McAfee

     

    If the tweaks don't help, we may have to reinstall the printer using this procedure...

    First run Delete Print Jobs to remove any stuck print jobs from the queue.

    Make sure the printer is not usb cable connected to the computer.

    WINDOWS 8 Press the Windows key and the x keys at the same time

    Start, control panel, programs and features, Dell V515 printer, unistall.

    Restart the computer. Make sure the printer was removed. Manual Printer Driver Removal

    With the computer online, insert the printer disk and install the printer. Choose network and if the printer is showing connected, choose aditional computer. If the printer is not connected, then choose new installation.

     

    Remember to allow the printer past McAfee and your firewall. If using Windows firewall, it should be allowed.

     

    Any questions, feel free to ask.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • i have installed new dell cartridges and cleaned the print head, but still receive a can't print error message. The ink level indicater on the display shows 0 ink in either the black or colour

    i also have downloaded & installed the ltest firmware

     

    any ideas

  • My v515w printer does not print, I get an error msg that reads -cannot print until black, colour cartridges are replaced. I have replaced the cartridges twice with new Dell cartridges purchased at Staples, and still get the same message,

    Ihave cleaned the print head, the display shows no ink

    Any ideas

  • mel18,

     

    Did you rad the suggestions I posted above?

    Articles are...

    Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

    The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

    Here is a Replacement Printhead if needed.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I don't know if I'm doing this right.

    What driver do I have to download for my Dell V515W red printer so it works with my Apple Workbook Pro?

    thank you for any advise you can give me

    Steve

  • Steve,

     

    Sorry for the delay, my weekend to work. Crying

     

    Since I don't know whick operating system you have installed, try (Mac Driver) (Alternate Mac Driver Instructions and drivers used) (Mac Os X 10.7 Lion Driver)(Lexmark S300-S400 Series)

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Dealing with the same error message here.  I know I'm preaching to the choir, but this is the last time I purchase a Dell printer! 

    1. Horrid cost of printer cartridges
    2. Horrid life of printer cartridges
    3. Printer cartridge errors, resulting in multiple unnecessary cartridge replacements (even of new cartridges!)
    4. Printer cartridges can't be found anywhere locally in store (Not in Office Max, Staples, Office Depot, Best Buy, Walmart, Target, or Kmart!)
    5. Windows 8 driver still isn't working, and no free printer support any longer if I call Dell 

    So over it.  Might head to one of the above stores today to make a purchase to replace this expensive junk heap.  I even would feel bad giving my V515w to family!