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printing longways

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Hi All, my problem is with a dell AI0 810 all in one printer. For some reason it has started printing sideways, after reading through these threads & other searches I have checked to make sure that it is on portrait and it is. It prints landscape style no matter which is checked. I have just finished removing all the printer software and then reinstalled the software and printed out a test page, the test page printed out portrait style but when I printed some text from a message board the print was longways (landscape) again.This has been very frustrating using all this ink just trying to fix the problem. Any help would be greatly appreciated.

Thank You

Ron S.

All Replies
  • Ron,

     

    Did you try running Delete Print Jobs and then try chaning the settings after you restart your computer?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick thank you for your reply. When I click on the printer icon and go to documents, there are none. I tried left clicking printer then click cancel all documents then restarting and it still is printing long ways. I did a copy and paste  to MS word and the printer printed correctly but when I just highlight the same sentence from the webpage it prints sideways.

    I went to this folder (C:\Windows\System32\spool\PRINTERS) and it is empty. I am so confused.

  • slotr1,

     

    Thinking about this for a little while.

     

    What are you printing from? Microsoft Word or similar program?

     

    Did you click on format page and make sure the settings were for Portrait instead of landscape? It wouldn't matter what the printer settings are if the document is told landscape, it will always print landscape.

     

    You can check the printer settings...

     

    Start, control panel, devices and printers, your printer, printer preferences. You can check your settings there.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    When I right click my printer and click printing preferences - checked on the print setup tab from top to bottom

    automatic

    plain

    81/2 X 11

    portrait

    I only tried coping with word to see what would happen. I'm not very good with computers and am just grasping at straws. Thanks for helping me.

  • slotr1,

     

    What are you trying to print from? If Mcrosoft Word, I don't have access to Microsoft Word until I get back to work, so it may be a few days.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    I'm not sure that I'm using word, most of the things I print are from webpages. I highlight what I what printed and print selection. Sometimes I have to print out forms that I will get from google. So I don't know if word has anything to do with it. Again thank you for your help.

  • slotr1,

     

    What browser are you using? Did you try a different browser, like Mozilla Firefox?

     

    Do all the browsers print landscape of just the one?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    I just tried using IE and the printer printed correctly only very small.  I also printed out a PDF form I brought up from google, which also printed correctly. So I guessing that there is a setting in Firefox (which I usually use) that is wrong. Do you have any idea what that would be?

  • slotr1,

     

    Open Firefox. Click on file, page setup. Make sure it's set for portrait.

     

    I use Print print preview as a add-on and click on page preview. You can select shrink to fit or 80% is about a nice size

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • That did it. Every thing printing out great now. Thank you so much Rick for your help.

  • slotr1,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!