V715w loses communication with computer

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V715w loses communication with computer

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Dell v715w printer constantly loses communication with computer.  We are using USB cable, not WiFi.  Have checked USB root hub power management and confirmed that the setting "Allow the computer to turn off this device to save power"  is NOT selected.  Am running current software and firmware. Followed directions on the Dell Support Center which indicated the anti-virus software might be blocking certain .dll files.  Have used three different anti-virus softwares - Norton, G-Data, and Avast - and on all three have tried shielding/preventing/omitting the folders containing the particular .dll files, with no improvement.  Have never had this problem previously with any other brand of printer.  Running Vista Home Premium 64 bit.  Please advise.

All Replies
  • MrBascombe,

    Which virus program are you using now?

    Make sure the adapter is turned off if you're using the usb cable. Turning the wireless adapter on/off in the Dell V715w Printer

    I use the Wireless adapter in mine.

    You did this tweak in the computers, correct?

    Start, control panel, device manager.

    Go to the USB Controller section and click the + sign.

    Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

    Restart your computer.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • MrBascombe,

    Please do NOT use the patch(printer cleanup utility) for the Dell 924 Printer. Each printer patch is specific for just that printer. The procedure to remove the Dell V715w Printer is...

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.



    Start, control panel, programs and features, Dell V715w Printer, uninstall.

    Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Hi,

    Welcome to the community,

    first step do a default on the printer, switch off the printer and make sure that the printer is completely off with no sign of light on it, then press and hold down the start and cancel button together on the printer

    after that switch on the printer while holding down the start and cancel button

    hold down these two buttons till you get a language option to select on the printer panel, select your desired options:

    Caution: if you have saved phone book in the printer, it is recommended to back up the info before doing the above step

    then check the printer que and make sure that the que is empty and then go to device

    manager and uninstall USB printing support from Universal Serial Bus controller

    go to start menu and under start search box type the word User account and click on user accounts and disable the user account control

    then restart the computer, unplug the USB cable for the printer when restarting the computer

    then plug the USB cable back to the computer and wait for few minutes till the printer load back the drivers

    then try to print

    Alok Kar

    Dell | Social Media Outreach | Global Social Media & Community

  • Thanks!  Of the several responses to my problem, this was the one that worked.  It's been two weeks and the computer and printer have never lost communication.  I appreciate the help.  We were about ready to send the printer to the recycling pile.  -Tim J.

  • Tim J.,

    Glad you got it working! Yes Thanks for posting back.

    Take care,

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Was looking for answer to another question and found several versions of your question. Granted they are all 2-3 years old. But, if anyone is still having these problems try this simple trick. verify that you have only one firewall turned on. Apparently, with Kaspersky and Windows firewalls both on at the same time, the printer drops off and only works consistently with USB cable. Worked for me.