Forums

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

dell aio 946 no communication between printer and computer??

This question is not answered

i have an insprion windows 7, and now when i try to print i get a pop up that says there is no communication between my pc and printer. i have tried: disconnecting/reconnecting cables, restarting, enabling bidirectional communication, checked firewalls, nothing....when i bought this pc i had to download a special vista patch which i had found on here and it worked for awhile and then something must have changed b/c it doesnt now, and so now i'm stuck, please help!

All Replies
  • kingon8,

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
    Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 946 Photo All-In-One Printer owners thread (W7)

     

    Remember virus programs and firewalls will block communications.

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • rick, thank you so much for your reply, i have done everything as far as i could get to and so i'll tell you what i've done and maybe you can help me figure it out!

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.  

    i did the above and still said there was no communication, i then tried to change compatibility mode to vista sp2 because i had realized i forgot to change it and that was probably why it still said "no communication"  although when i right clicked setup.exe and properties there was no "compatibilty" offered, i then typed in "compatibilty" on start search bar and clicked on "run programs made for previous versions of windows" and when it gets to where i select a program it wont let me select any program, it says not valid entry must end in .exe  i dont know how to find the file location for the printer set up to type in here so it ends here. any advice on what i'm doing wrong, or how to fix it? thank you much for your knowledge on this!

  • kingon8,

     

    Did you upgrade the computer to Windows 7? 32-bit or 64-bit? Operating system in English or another language?

     

    Make and model of your computer.

     

    What virus program and firewall are you using?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • as far as my firewalls, i'm not sure, i am using kaspersky, and my pc is running windows 7  64-bit,  it's a dell inspiron

  • kingon8,

     

    Since you have the procedure, try reading...

    Allow Printer past Kaspersky

     

    Was the operating system install or reinstalled by you or did the computer come with Windows 7 64-bit?

     

    Operating system in English or another language?

     

     

    Rick

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • it came with windows 7 64 bit. when i first got the pc in february, i ran the vista patch on it w/o needing to do anything else and everything came on fine for awhile then it just started saying no communication, about the same time i started having issues for example on facebook i would try to click on video links and it just says the video is not available, try again later, but it never is available, this started the same time. i downloaded "win-mend" to try the registry cleaner and once i did it, my printer started working again for a few days and then it went back to no communication, so i've tried running win-mend again and it still doesnt work.  

  • right now i am trying to remove printer again to retry everything, and a window has been up for a good half hour saying "removing device"

  • cancelled print jobs so it is removed now, starting back at square one to see...

  • operating system is in english

  • okay this is where i'm at now:    downloaded drivers again, however was not able to run as administrator(cant find it right clicking drivers or under properties), also was unable to change to vista sp2 under compatibilty tab because it doesnt exist in my pop up window, it's just not there. when the printer was installed lacking the above changes, i tried to print test page and it says "there is no communication between printer and computer please enable birdectional communication" so i found the bidirectional support box for the printer under ports in printer properties, checked the box, clicked "apply" then okay. however when i go back to the same window the box is unchecked, so then i find out that you cant make changes like that unless you are running as administrator, which i dont have the option of doing for my printer, i cant find the option anywhere just as i couldnt find it when i was trying to run as adm when installing the drivers for the printer so i am thinking this has something to do with the problem im having.  

  • kingon8,

     

    A note for me Kasperly

     

    Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

    If using XP, double click on the tool, then double click on sysinfo.

    Allow this past your virus program and post the information back here.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • here is the info :

    OS Name:                   Microsoft Windows 7 Home Premium

    OS Version:                6.1.7601 Service Pack 1 Build 7601

    OS Manufacturer:           Microsoft Corporation

    Original Install Date:     2/16/2012, 5:51:58 PM

    System Boot Time:          4/29/2012, 11:00:41 AM

    System Manufacturer:       Dell Inc.

    System Model:              Inspiron 570                

    System Type:               x64-based PC

    Processor(s):              1 Processor(s) Installed.

    BIOS Version:              Dell Inc. A05, 12/20/2010

    System Locale:             en-us;English (United States)

    Input Locale:              en-us;English (United States)

    Time Zone:                 (UTC-06:00) Central Time (US & Canada)

    Windows IP Configuration

      Host Name . . . . . . . . . . . . : Rachel-PC

      Primary Dns Suffix  . . . . . . . :

      Node Type . . . . . . . . . . . . : Hybrid

      IP Routing Enabled. . . . . . . . : No

      WINS Proxy Enabled. . . . . . . . : No

      DNS Suffix Search List. . . . . . : columbus.rr.com

    Ethernet adapter Local Area Connection:

      Connection-specific DNS Suffix  . : columbus.rr.com

      Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet

      Physical Address. . . . . . . . . : D0-67-E5-2C-48-5F

      DHCP Enabled. . . . . . . . . . . : Yes

      Autoconfiguration Enabled . . . . : Yes

      Link-local IPv6 Address . . . . . : fe80::1994:9e63:dbe:42f4%11(Preferred)

      IPv4 Address. . . . . . . . . . . : 107.8.112.126(Preferred)

      Subnet Mask . . . . . . . . . . . : 255.255.240.0

      Lease Obtained. . . . . . . . . . : Sunday, April 29, 2012 11:00:54 AM

      Lease Expires . . . . . . . . . . : Sunday, April 29, 2012 10:53:05 PM

      Default Gateway . . . . . . . . . : 107.8.112.1

      DHCP Server . . . . . . . . . . . : 10.36.64.1

      DHCPv6 IAID . . . . . . . . . . . : 248539109

      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-AC-3D-C2-D0-67-E5-2C-48-5F

      DNS Servers . . . . . . . . . . . : 209.18.47.61

                                          209.18.47.62

      NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.columbus.rr.com:

      Media State . . . . . . . . . . . : Media disconnected

      Connection-specific DNS Suffix  . : columbus.rr.com

      Description . . . . . . . . . . . : Microsoft ISATAP Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

      Connection-specific DNS Suffix  . : columbus.rr.com

      Description . . . . . . . . . . . : Microsoft 6to4 Adapter

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2002:6b08:707e::6b08:707e(Preferred)

      Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

      DNS Servers . . . . . . . . . . . : 209.18.47.61

                                          209.18.47.62

      NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

      Connection-specific DNS Suffix  . :

      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

      DHCP Enabled. . . . . . . . . . . : No

      Autoconfiguration Enabled . . . . : Yes

      IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:886:157e:94f7:8f81(Preferred)

      Link-local IPv6 Address . . . . . : fe80::886:157e:94f7:8f81%14(Preferred)

      Default Gateway . . . . . . . . . :

      NetBIOS over Tcpip. . . . . . . . : Disabled

  • kingon8,

     

    A couple of questions.

     

    Did you install/reinstall the operating system on 2/16/2012, 5:51:58 PM or was the computer new at this time?

     

    If you installed the operating system, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

     

    I suspect a USB port problem and/or usb cable problem. You may want to try a different port of a 4ft or smaller usb cable.

     

    Try downloading AMD SB 7XX Disconnect all usb devices except the mouse and keyboard.

     

    After it's installed, restart the computer and try the printer installation again.

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista SP2 
    Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 946 Photo All-In-One Printer owners thread (W7)

     

    Remember to Allow Printer past Kaspersky

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • tried and was actually able to run setup as administrator and put into vista sp2 mode, but still says enable bidirectional support and i still cannot. i check the box and it doesnt stay checked....what a conundrum....

    okay i read that this problem can occur with the box not staying checked if all printer drivers are not correctly removed, i believed i had removed all drivers went to printer and clicked remove and it said it was succcesfully removed. can you copy and paste the link for me to the printer cleanup utility patch? when i click on it in your posts it goes to drivers and downloads page and says sorry an error occured so i cant view it , everything else comes up fine though(your other links)

  • kingon8,

     

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed.
    Manual Printer Driver Removal

    Download the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista SP2
    Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

    Links to the patch/drivers can be found at...

    Dell 946 Photo All-In-One Printer owners thread (W7)

    Remember to Allow Printer past Kaspersky

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!