all in one 964 won't work

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

all in one 964 won't work

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I have used my printer several times on my HP Vista laptop.  Now I can't get printer to work at all.  What do I need to do?

All Replies
  • keljy,

     

    Can you copy a document under the glass? Black and white and color?

     

    Printer connected usb cable?

     

    Virus program and firewall you're using?

     

    Vista 32-bit or 64-bit?

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I can use my copier and fax and all that but just can't use it with the laptop.  Not sure of 32 or 64 how do i figure that out?

  • avast Anitvirus and I have Norton

  • stupid me it is 64 I figured it out how to look...

  • keljy,

     

    First run Delete Print Jobs to remove any stuck print jobs from the queue.

     

    Disconnect the printer.

     

    Start, control panel, programs and features, Dell 964 Printer, uninstall.

     

    Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

     

    Download the Vista 64-bit drivers. Install the drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

     

    Links to the drivers can be found at...

    Dell 964 Photo All-In-One Printer owners thread (W7)

     

    Remember virus programs and firewalls will block communications.

     

    Avast is NOT a problem for this printer, I used the Dell 964 Printer with Avast. You should NOT have 2 virus programs installed, they sometimes conflict with each other.

     

    If you use Norton, then Allow a printer past Norton

     

    If you decide to remove Norton, please use the Norton Removal Tool.

     

     

    Rick

     

     

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks for the help....I forgot to come back and say it works.......THANKSS......

  • keljy,

     

    Glad you got it working! Yes Thanks for posting back.

     

    Take care,

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!