I have attempted to contact support several times with no resolve. Honestly, I would like to return this printer, but its past the time allowed and I cant afford the loss. This printer ha been nothing but problems since the beginning. I have to make it work being that I am a short run printer and have several orders waiting to be processed.
I have had the printer MAYBE 3 months. Thats it and I am having the following issue: for no apparent reason - havent changed anything - software, hardware or media being used - the printer consistently is jamming. I have attempted several different types of paper, cardstock, labels - you name it - all with the same result.
I reeive the following error message: Paper jam. Open the Front Cover and remove the paper jam.:077-901
NO PAPER IS JAMMED. I have looked.
I have taken apart the printer and cleaned what I could see.
I am at the point where I just dont know what to do - in the meantime - I have clients yelling at me and Dell not responding back to me.
It sounds like a bad sensor or switch.
I understand it is out of warranty, but if you can run a report from the printer, on the history.
This should prove to DELL that it was happening during the warranty period which is usually one year.
I have had (2) replaced for other reasons.
If you have the admin/tech hardware guides, you may be able to pinpoint it, but with that error code,
Dell should be able to resolve the issue.