printer will not delete documents in queue


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printer will not delete documents in queue

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Since yesterday I have a document in queue that is "deleting" but will not delete.  I have restarted my computer, unplugged my printer, stood on my head, touched my toes, and done everything imaginable (several times) and the document will not delete.  Today i thought i'd reinstall the printer and start over.  The system will not let me reinstall as long as the printer is busy.  How do i get past all this and start over.  Nothing new will print (it just stays in queue) until i get this resolved.

thank you


All Replies
  •  lilrthr,


    Restart your computer.


    Run Delete Print Jobs This should remove any stuck print jobs in the queue.





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  • Open notepad

    Copy and paste the words, in between the lines, into notepad



    net stop spooler

    del %systemroot%\system32\spool\printers\*.shd

    del %systemroot%\system32\spool\printers\*.spl

    net start spooler



    Save as DeletePrintJobs.cmd


    Now right click on it, left click run as administrator.

    Restart your computer.

  • To empty the print queue, stop the Print Spooler service and remove all pending print files.  

    You cannot delete any queued print jobs while the Print Spooler Service is running.

    To stop the Print Spooler Service, click Start, Run and in the box enter:


    Click OK to open the Services Applet.  

    Locate the Print Spooler Service, right click it and choose to Stop the Service.

    Using Windows Explorer, navigate to the following folder (assuming Windows is installed on your C drive):


    Delete all the queued print jobs in the PRINTERS folder (select and delete all the files) so the PRINTERS folder is devoid of pending print jobs.

    Restart your system to be sure everything is cleared up and that the Print Spooler Service restarts automatically on reboot.

    Now that you know how to get into the Services Applet, you can check and be sure The Status column of the Print Spooler Service is "Started" and that the folder where spooled print jobs go is really empty (until you print something else).

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