V715W Printer printing problems

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

V715W Printer printing problems

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I am having the exact same problem and my computer is also like your Windows 7 Home Premium 64 bit specs . Hi, I would like to jump on this thread, as I am having similar issues. I have read your other helpful posts and tried to follow the steps, "deleteprintjobs.cmd" etc. I have a V715W. I am running a HP Windows 7 Home Premium 64 bit, 12GB RAM. My printer basically will run one print job, then the second job hangs up. It will make the sounds like it is about to start, but it never goes. I am willing to try anything and everything from scratch. I have Microsoft Security Essentials and Spybot. Wireless security is WPA Personal, TKIP encryption. Let me know what other info you may need. I will take no offense to you treating me like I know nothing about computers (I kind of don't)!!! Thanks!
Verified Answer
  • monroe10,

    Run Delete Print Jobs then restart your computer.

    Try reading...

    Allow a printer past McAfee

    If the problem still happens, then post back.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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  • I have posted this in another thread but thought it might be worth posting it here too:

    I have experienced exactly the same problem with my 313w.  I went through Dell Tech support and paid my $89 as the printer was out of warranty.  The first tech did not solve the problem but when I called back today, the tech solved the problem.  He told me that I had IE 11 installed with my Windows 7 and that IE 11 was designed to work fully with Windows 8 and still causes many problems in Windows 7.  He uninstalled the IE 11 update rebooted the computer and now the printer works fine!

    If the tech's diagnosis is correct, Microsoft should be ashamed of putting out an update the causes problems with OEM peripherals!

  • I was on the phone for days with dell and a persisten nice supervisor did figure out that the problem was caused by a Microsoft update in November for the IE 11 caused thedell v715w printers to not function properly! Took some time but dell listened and came out with a solution..

All Replies
  • Thanks! I'll give this a try in a day or two when I have a solid block of time to deal with any unforeseen consequences (Murphy lives!). I'll report back on the results. In the meantime, I did at least open McAfee and went to "PC and Home Network Tools"> "My Home Network" and confirmed that "My Network" includes my printer (V715w, Device Type: Printer, IP and MAC addresses included)
  • SteveE.,

    If you need help, let me know the make and model of your computer and operating system, 32-nit or 64-bit. Also provide the virus program and firewall.

    Printer make and model, wired or wireless? If wireless, type of security you're using in your wireless router and the channel.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I have posted this in another thread but thought it might be worth posting it here too:

    I have experienced exactly the same problem with my 313w.  I went through Dell Tech support and paid my $89 as the printer was out of warranty.  The first tech did not solve the problem but when I called back today, the tech solved the problem.  He told me that I had IE 11 installed with my Windows 7 and that IE 11 was designed to work fully with Windows 8 and still causes many problems in Windows 7.  He uninstalled the IE 11 update rebooted the computer and now the printer works fine!

    If the tech's diagnosis is correct, Microsoft should be ashamed of putting out an update the causes problems with OEM peripherals!

  • Thank you....Thank you......finally got the printer to work again.....Explorer 11 uninstalled and the beauty works again....Microsoft doesn't care about the customer.....Next computer will be apple....Send you message to all the player having this problem

  • Wow! That did the trick! Huge thanks!! I Uninstalled IExplorer 11 and now I can print to my heart's content again! (and leave McAfee alone). I've been having other problems (minor) with 11, so I don't think I'll miss it. So sorry you had to pay $86 to learn this and so glad you were willing to share! If you had a PayPal button I'd donate! (well, a small amount, anyway :-) ).

    I found the following site very helpful for figuring out the uninstall process:

    http://www.wikihow.com/Uninstall-Internet-Explorer-11-for-Windows-7

    This site may be helpful if IExplorer 11 threatens to return:

    http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

    I'm announcing this fix on Facebook ASAP.

  • Thank you cdrrn for your post.  After days and days of trying to solve this problem, it is solved!!!!!!!! 

  • Pleased the solution worked for you all as it worked for me!  I did forget to mention that if you have MS Windows update on automatic, it will try to update your IE 10 to IE 11 the next time it checks your system.  You need to switch off the auto update for IE 11.  If you do not know how to do it, the help section in Update explains it quite well.

    Lets hope puts in a fix for IE 11 that will stop all the problems in the future.

    Good luck!! 

  • Before I got to the place in this thread where I saw that uninstalling IE11 solved the printing problems I was going to recommend using System Restore to roll back to a date and time the printer worked correctly and then disabling automatic Windows Updates.

    Disabling automatic Windows Updates is always a good idea. You can look at what is available and manually install any important critical updates that seem to be worthy of being installed. Always create a System Restore point before installing Windows Updates. I end up using System Restore to undo Windows Updates close to 50% of the time because I am not pleased with the outcome after the updates are applied. After installing Windows Updates always check to be sure that Micro$oft did not quietly re-enable them without ask for for your permission to do so. I frequently find that I have to go back and disable that again after installing updates.

    IE11 causes multiple problems for me and it is banned from all of my Windows 7 systems.

    Glad so many have found a solution to what seemed to be a very frustrating problem.

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  • Rockstar another twist is that I am using AVG as virus protection. I ran a utility in print it said that 2 files were at issue being blocked by virus software 1. dleecoms.exe and 2. dleewbgw.exe Tried to delete print program had to reboot also. Is there a fix to this issue since it isn't McAfee can AVG cause the same problem and if so how to fix it?
  • AVG has been found to cause some conflicts with other things, but not as often as McAfee. If you are confident those files (or any other files that AVG tries to block) are safe and required for printer operation, try adding them to your exclusion list in the AVG configuration settings. That may resolve the issue of AVG's false positive and allow things to work correctly.

    Unless they recently changed McAfee, it is not possible to add file and folder exclusions.

    If you cannot get things working properly with AVG after adding file exclusions, try uninstalling it. If the printer works correctly after it has been uninstalled, try Microsoft Security Essentials, Vipre or ESET as an alternative.

    If this suggestion answers your question or leads to a solution, please click the green "Yes" button in the bottom of this post. _________________________________________________________________________________________


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  • davesed,

    dleecoms.exe and dleewbgw.exe are part of the printer program and need allow to function.

     

    Try...

    Allow Wireless Printer Blocked by AVG 8.0 Firewall

    If that doesn't work, I would uninstall AVG and see if the printer works.

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • I have the exact same problem.  Seems to have started when windows did some updates a few days ago. Tried everything uninstalled printer new usb cable etc.  running AVG antivirus but having it off or on does not matter...

    Printes 1 item in queue then hangs on the rest.  Only prints what is left in queue if I restart and I am tired of restarting constantly...PLEASE HELP.

    John

  • johntemp

    I have the exact same problem.  Seems to have started when windows did some updates a few days ago. Tried everything uninstalled printer new usb cable etc.  running AVG antivirus but having it off or on does not matter...

    Printes 1 item in queue then hangs on the rest.  Only prints what is left in queue if I restart and I am tired of restarting constantly...PLEASE HELP.

    John

    Hi John. If Rick's suggestions do not work, I recommend using Windows System Restore. Roll back to a date that you know for certain that the printer was functioning properly. After restoring your system to that date, confirm everything is working correctly with the printer. If it is, disable automatic Windows Updates to prevent Microsoft from messing things up again. Manually run Windows Updates in the future. Determine what updates actually needs to be installed and hide the rest of them updates. Always create a System Restore Point before installing Windows Updates manually. I manually install updates no more than 3 to 5 at a time, with a Restore Point between each batch. That makes it easier to find a rogue Windows Update that is causing system malfunction so it can be hidden and prevented from installing in the future.

    If this suggestion answers your question or leads to a solution, please click the green "Yes" button in the bottom of this post. _________________________________________________________________________________________


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  • just check to see whether you have installed Explorer 11.....that the bad player... uninstall it and you should be good to go jim

  • I have a client that has a Dell 513w that had the exact same problem - would print one document then not print again until the machine was restarted at which time it would print the second document immediately.

    Uninstalled Internet Explorer 11 and problem solved!!

    Thanks for posting this fix, this would have taken me forever to figure out.