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Networking, Internet, Wireless
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Inspiron N5010 won't connect to Internet at all

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Hi. Last night my laptop randomly stopped connecting to the Internet. I have tried basically everything and nothing has worked. It is telling me that no wifi connections and available and it will not work with an Ethernet cord either. I am positive it is my computer and not the wifi. Thanks
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  • Hi LaurenAlexis4560,

    Please check in safe mode with networking if you are able to go online.

    To check in safe mode with networking follow the below steps:

    1. Restart the computer.
    2. Keep tapping F8 on the Dell Logo Screen.
    3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
    4. Press Enter.

    Check if the computer is able to go online wirelessly in safe mode with networking.

    If you are able to go online using the wireless network in safe mode with networking reboot the computer normally and run MS fixit. Use the below link

    Link: http://bit.ly/HPsyBy

    Click the link above and select Run now.

    If you are unable to go online in Safe mode with networking, try Power cycling the modem by removing the Ethernet cable from the computer. Reconnect the Ethernet cable and check the internet connection.

    Check in Device Manager if there are any alerts on the Network Adapters.

    Procedure to navigate to device manager:

    1. Click “start”.
    2. Type “Device Manager” in the search box.
    3. Select “Device Manager “in the list.
    4. Click the “Network Adapters”.

    If there are any alerts, install the Network card drivers from the Resource Dvd which was shipped along with the computer. If you do not have the disk use the link below to install the network card and wireless drivers update for the computer.

    1. Visit the following website: http://dell.to/Mbe3zg
    2. Enter the Service tag of the computer in the box provided and click “Submit”.
    3. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
    4. Under category Network, select the wireless network drivers accordingly and click “Download File” and save the file on desktop.
    5. Run the downloaded file and restart the system.
    6. Try connecting to the wireless network.

      I have also provided a link below for the wireless issues :http://dell.to/ZKyq8W

    Please let me know if you have any other queries.

     

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here