Dell Venue 8 Pro unable to connect to WIFI

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Dell Venue 8 Pro unable to connect to WIFI

This question has been answered by uss11

I have had my Venue for a few weeks now, and haven't had any problems with it until today. I use it mainly for school work and as i pulled it out this morning for class, I noticed the internet wasn't connected.
After doing a bit of trouble shooting, I came up with this message "The Dell Wireless 1538 802.11 a/g/n Adapter adapter is experiencing driver- or hardware- related problems."
I find this driver the Dell website, and planned to just download it onto my PC and then transfer it over to my Venue(since obviously I couldn't download it straight to my tablet without WIFI). So I plugged in the USB cable that it comes with, the one for the charger, and my PC doesn't pick up that anything is even plugged in to it.
Has anyone else had this problem, and, more importantly, does anyone have a solution?

Thanks in advance!

Verified Answer
  • HEY GUYS!

    If you still experiencing problem with it. Please follow these steps  and don't listen to Dell technician ( they don;t know anything) 

    do this:

    1. On the Start menu, swipe down to All Applications

    2. Scroll all the way right and tap Control Panel

    3. When Control Panel appears on the desktop, search for Windows Update by typing in the search boxand tap it

    4. On the left pane there will be an option for View Installed Updates. Tap it.

    5. Find Update for Microsoft Windows (KB2887595) and tap it, then tap Uninstall. If you also have update KB2903939, don’t restart yet. Otherwise, skip to step 7.

    6. Find Update for Microsoft Windows (KB2903939) and tap it, then tap Uninstall.

    7. Restart.

    TIP: After uninstalling these updates, you can go back to Windows Update via the method below, scan for updates, then right-click the updates and select Hide this Update so Windows doesn’t repeatedly try to reinstall it.

  • I had that issue after I updated the WiFi driver. I ended up going into Windows Device Manager in Control Panel and disabled and then re-enable the wireless adapter. That work for a day, then I rolled back the driver. So far so good.
  • Did these steps, worked great.  Still searching updates so I can hide them.  Weird, these updates were from June, I didn't have problems until December.  Thanks.

  • Yes, this tablet has revealed that Dell doesn't care about their customers. They created a product with a defective network card or drivers that are unable to make it work properly. They refuse to acknowledge this, keep selling the device and don't provide a solution. The closest they came to admitting there was an issue was in the beginning of this thread, when a new driver was announced. All future driver updates never solved the issue and Dell stopped showing up in this thread. They have probably discovered that there is a flaw that software by itself can't fix. A recall of all devices is something they want to avoid, so they just pretend the there is no issue. There is not enough stir on forums and social media, so they think they can get away with it, and by the looks of it they can.

    I have given up on this tablet and bought a replacement (Apple). I will never by another Dell product, and have urged my 600 FB friends to do the same. Pin pricks like this are bad PR but they hurt less than recalling thousands of devices that would be hard to fix.

    It is odd to hear that for some people the work around of removing certain Windows updates works. At the first mention of this solution I've tried this but it hasn't made any difference. From what I've read this applies to most people, but somehow there are a few who seem to benefit from it. Not quite sure how that can be. Maybe it is a placebo effect ;-)

    Conclusion: you can't trust Dell. Don't buy their stuff. You'll be sorry.

  • As mentioned by several people: all work arounds that suggest deleting certain Windows updates have no effect for most of us. It is not quite clear why some people seem to find them beneficial. As suggested before: it may only be a temporary cure, if any. However for most people they don't work, unfortunately. Don't get get me wrong, I'd love them to work, and tried them all, but they don't.

    The problem here is the lack of a proper driver which makes the network card work like it should. As long that is missing, these tablets will just not work as the should. The problem surfaced well over a year ago, so Dell had plenty of time to come up with a driver. They didn't and it has become clear that just don't care. No apologies, no refunds, no solutions. They just keep quite and hope the problem goes away.

  • Hi,

    I am facing the same issue with my Dell Tab  but it does have update for microsoft wondows KB2887595 & KB2903939. is there any other update which can cause this issue. Please help !

All Replies
  • To transfer data over your Venue's USB combo-port, you need a USB OTG" (on-the-go) adapter. In the scenario you described you would need to 1st put file(s) to transfer on a USB stick. However, you might have encountered a known Venue WiFi bug & may be able to recover your WiFi when you're in vicinity of same router you were last connected to... In that location, boot normally from a completely shut-down state (NOT Sleep). if your previous connection isn't restablished or you can't turn on WiFi thru Charms, go to Network Control Panel & diagnose/repair the connection; hopefully, this will fix... (might say it couldn't... even tho it actually did...)

    I'm sure you'll find many future uses for an OTG adapter; I recommend ordering thru Dell so you're certain of getting the right item: Part#  A7223619 (shipping is free for "Member Advantage" customers).

  • Don't bother. The driver update doesn't fix the issue.  Your best bet is to return the thing.  There are some serious quality control issues at Dell regarding this tablet.

  • @jdm5000: Seems like a lotta work to create an account so you could make one rude post...

    Hope you'll stick-around, and offer something useful in the future!

  • Actually He is right.

    So many issues with Dell tablets. And do you know how many i sent to depot to fix? Every 3rd tablet. and 70% come back Defective anyway.

    I don't Know what these guys doing but they are unable to fix issues with the talets

  • I am also experiencing the same problem. I have now called Dell support four times now and they have made me update the BIOS, update drivers, reinstall drivers, and (now) wipe the computer and reinstall the operating system.  Each time I have been told "And this will fix your problem".  Each time it has NOT fixed the problem. I have no hope for the last "solution" offered. I don't know what it will take for them to at least admit that there might be a hardware issue here. 

    It is an established glitch and so far there seems to not be any way to fix it permanently. Your best bet at a temporary fix is to restart the computer from shut-down or find the device in control panel --> view network status and tasks --> troubleshoot problems --> network adapter --> all adapters (it appears to affect BOTH bluetooth and wireless ). I will let you know if my operating system refresh has any effect, however. 

    -Syd

  • HEY GUYS!

    If you still experiencing problem with it. Please follow these steps  and don't listen to Dell technician ( they don;t know anything) 

    do this:

    1. On the Start menu, swipe down to All Applications

    2. Scroll all the way right and tap Control Panel

    3. When Control Panel appears on the desktop, search for Windows Update by typing in the search boxand tap it

    4. On the left pane there will be an option for View Installed Updates. Tap it.

    5. Find Update for Microsoft Windows (KB2887595) and tap it, then tap Uninstall. If you also have update KB2903939, don’t restart yet. Otherwise, skip to step 7.

    6. Find Update for Microsoft Windows (KB2903939) and tap it, then tap Uninstall.

    7. Restart.

    TIP: After uninstalling these updates, you can go back to Windows Update via the method below, scan for updates, then right-click the updates and select Hide this Update so Windows doesn’t repeatedly try to reinstall it.

  • Just did this and it worked perfectly! Thanks for taking the time to write up these steps, I had the second update you referred to as well and so had to unistall both. Upon restarting the tablet it immediately allowed me to turn on wifi. Don't know if this is related or not, but we had put it airplane mode today while flying home. When we got home it wouldn't recognize the network or allow wifi to be turned on. Anyway thanks again!
  • Mallons26 hit it right on the head.  I did exactly what he posted and my internet came right back up on my Dell Venue Pro.

    Thank you Mallons26

  • I had that issue after I updated the WiFi driver. I ended up going into Windows Device Manager in Control Panel and disabled and then re-enable the wireless adapter. That work for a day, then I rolled back the driver. So far so good.
  • Thank You!! This worked!

  • I have no idea how you figured this out, but it worked for me.  Thanks so much for this simple solution which I'm sure would have caused me lots of grief without it.

  • Hi Sean, Here is how to correct the issue: 1/ go to "Device Manager" 2/ Under "Network adapter" you will find "Dell Wireless 1538 802 11 a/g/n Adapter", 3/ Right click on "Dell Wireless 1538 802 11 a/g/n Adapter", then click on " Disable" 4/ Right click on "Dell Wireless 1538 802 11 a/g/n Adapter" again, this time click on " Enable" This will reactivate the wireless adapter again. Good luck!
  • Unfortunately this does not fix my problem with the Driver. For me it mostly crashes when I'm watching HD videos or on online services for prolonged periods which I need to be as I use it as a computer while my Other is gaming in full screen. I have a google chromecast I like to be able to send HD video to my hd screen so kinda important to me

    I have tried doing a fresh install, uninstalling and re-installing the updates, rolling back the wifi driver to a previous version. It's saddening that this is the only problem I have with this tablet. Everything else works fine other then the crashing wifi

    I really want to avoid sending my tablet off to Dell to wait weeks for the problem may not actually get fixed as this seems to be a software issue more then a hardware so would rather fix it myself once I can figure out what's actually causing the driver to crash

  • Thank you so much! This worked beautifully!!!
  • Another satisfied customer.  Your kung-fu is strong.