Inspiron 15R 5520 problem with switchable graphics driver (AMD Radeon HD 7670m) on Windows 8 64bit

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Inspiron 15R 5520 problem with switchable graphics driver (AMD Radeon HD 7670m) on Windows 8 64bit

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I have a problem when i try to run CCC. When i open in a window pops up that says Catalyst Control Center cannot be started. There are currently no settings that can be configured using Catalyst Control Center.  

I tried to delete both of the drivers (for intel and AMD) and then install (from your web site), it again but the intel driver installs automatically when i start up windows 

Please help me i'm trying to work this out but i didn't find any good anwser on the internet.

Great regards, 

Miha

All Replies
  • Hi Miha,

    Welcome to the Dell Community forum.

    I recommend you to go to Programs and Features and uninstall AMD Catalyst Center.

    Next open the charms bar by moving the mouse to right top corner of the screen and in the search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’. In the device manager window, click on the symbol next to ‘Display Adapters’, right click on the AMD video card and click on uninstall, check the box to remove the software as well. Restart your system and install the AMD driver from the link given below:

    http://dell.to/17cKYK9

    Revert for further assistance.

    Thanks and Regards,
    DELL-Sujatha K
    Dell Social Media and Community Professional
    #iwork4Dell
    Order Status
    Download Drivers

  • i did as you wrote, and install the new drivers. I can now launch CCC and swichable graphics. But i have another problem, when i'm trying to play Starcraft 2 the computer wont switch to AMD Radeon graphics card, instead it uses the integrated graphics card. I already asigned stacraft ii.exe  and Sc2.exe to high preformance on switchable graphics center but it still doesnt work.

  • Hi MightyMouseR,

    Displays are always exposed to the OS through integrated graphics (Intel graphics 4000). This is the reason it will always show as Intel Graphics 4000 is in use. There is no physical connection between AMD GPU and the display screen. All graphic intensive processes are done by the AMD Radeon HD 8730M graphics card and passed on to the application through the Intel HD Graphics 4000. This is the way the system is designed to function.

    Thanks and Regards,
    DELL-Sujatha K
    Dell Social Media and Community Professional
    #iwork4Dell
    Order Status
    Download Drivers

  • i understand that it works like that but i still have the problem that i can only play the game at a low resolution with all graphics settings set to low. Is that normal? How can i fix that?

  • Depends on the game - what are you trying to play?

  • I'm playing Starcraft 2 - Wings of Liberty and Hearth of the swarm  (Blizzard)

  • That game tends to be more processor- than video-intensive.  You should be able to play it at mid-level video settings, though you won't get high performance out of the 7670m (it's just not a high performance chip).  What processor does the system have, and how much RAM?  What resolution is the display panel?

  • It worked at first then after a few restarts same problem occured.

  • hi my name is kym and i tried that for my laptop i uninstalled the amd cc then from driver section hit restart now my laptop wont load up does the dell symbol then all i get is the mouse with the blue load circle next to it