Forums

Laptop

Laptop
Laptop computer Forums (Audio, General Hardware, Video)

Mobile Intel(R) HD Graphics update to Intel HD Graphics 3000

This question is not answered

I have an Inspiron 14r n4110 with AMD Radeon HD 6470m and Mobile Intel(R) HD graphics. Recently Windows update came out with an update for the Mobile Intel graphics. After updating it, the name changed to Intel HD Graphics 3000, but the my AMD Radeon HD 6470m graphics card showed a yellow triangle with an exclamation point and my control catalyst center disappeared . But when i revert my Intel graphics, it turns back to normal. I have searched Google for answers, tried different solutions that failed to work and experimented with drivers. An answer is highly appreciated.

All Replies
  • Hi SkyK1n9,

    I suggest you to uninstall and reinstall AMD Radeon HD 6470m graphics card driver.

    Please follow the below steps to uninstall the video drivers:

    1. Click “Start”.
    2. Click “Control Panel” and select “Device Manager”.
    3. On the “Device Manager” window, expand “Display adapters”.
    4. Display adapters will be listed as shown in the image below:
    5. Right click “AMD Radeon HD 6470m” and click “Uninstall”.
    1. Ensure to check the box “Delete driver software for this device”.
    2. Follow the on-screen instructions to uninstall the drivers.
    3. Restart the computer.
    4. Use the below links to download and save AMD Radeon HD 6470m Graphics: http://dell.to/14G7dcw

    Run the driver file for AMD Graphics, follow the on-screen instructions to install the driver and restart the computer when prompted.

    Check the functionality of the system and post the results.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • that didn't do anything, now both drivers are gone, with yellow triangle exclamation points. my screen resolution changed to  1024x768 from 1366x768. was not prompted to restart.

  • Hi SkyK1n9,

    Let’s try to uninstall and reinstall both the video card drivers.

    Please follow the below mentioned steps to uninstall both the video card drivers:

    1. Click “Start”.
    2. Click “Control Panel” and select “Device Manager”.
    3. On the “Device Manager” window, expand “Display adapters”.
    4. Right click “Intel(R) HD Graphics” and click “Uninstall”.
    5. Ensure to check the box “Delete driver software for this device”.
    6. Follow the on-screen instructions to uninstall the drivers.
    7. Right click “AMD Radeon HD 6470m” listed under “Display adapters”and click “Uninstall”.
    8. Ensure to check the box “Delete driver software for this device”.
    9. Follow the on-screen instructions to uninstall the drivers.
    10. Restart the computer.

    After the system restarts please run Windows updates.

    1. Steps to run “Windows updates”:
    2. Push the “Windows” key to open “Start” menu.
    3. Type “Windows Updates” in the search box and select it.
    4. Run the Windows Updates.
    5. Check and install the Intel graphics card drivers displayed by Windows updates and restart the system.
    6. After the system restarts please install the AMD Radeon HD 6470m graphics drivers from the link provided in the above post and restart the computer.

    Check the functionality of the computer and reply.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • when i uninstalled the amd radeon hd 6470m driver, the option to "delete driver software for this device" did not show. the windows update was successful. but when i installed the amd radeon hd 6470m driver from the link you provided, i installed it through the custom option, but everything checked in the box seemed to already be installed. i checked the device manager, intel hd graphics 3000 was under display adapter but amd radeon hd 6470m was no where to be found.

  • Hi Skyk1n9,

    In this case we can try updating the BIOS to the latest version. Please refer the following link to update the BIOS: http://dell.to/QjjZDA
    Enter the system service tag, choose the Operating system and download the latest BIOS.

    Note: Few things to ensure before updating the Bios, the Ac Adapter should be plugged in and the battery should have minimum of 10% charge. No other peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted.

    Check if AMD graphics card is detected after the BIOS is updated.

    Please post the results.



    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • still no change, amd radeon 6470m still has the yellow triangle with exclamation mark on it

  • Hi SkyK1n9,

    We can try system restore which might help us. Refer this link: http://dell.to/12NjLve

    Click the above link and follow the steps from the link to do a system restore to the
    date when the system was working fine.

    Please reply the results.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here