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No video HDMI output on Dell Inspiron N7010

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This is getting annoying.

I have no video output when using HDMI connection. I`m running windows 7 (64) on dell inspiron N7010, intel video card. Everything was fine until a week ago when win 7 updated my drivers. Since then, nothing. Tried to rollback the drivers, install original drivers from dell, changed hdmi cables, used the win+p option. As a last resort I reinstalled win 7 (no updates), still not working. Updated windows via windows update, nothing! Installed dell drivers, nothing! Vga works, but that`s it.

Is this a driver issue? I installed all drivers available on the internet with no luck what so ever.

All Replies
  • support.dell.com/.../driver_install_order

    my Dells:
    Precision M6300 - Windows 7 / Ubuntu 12.04
    Latitude D620 - XP Pro SP3
    Precision M6300 - Windows 7

  • Thank you for your suggestion. Unfortunately it didn`t work. I downloaded and installed DSS, the installation went somoothly, but I see no .exe for the program. I assume it`s a background process. Or am I wrong? Anyway, since it didn`t work, I installed win 7 (64) sp1 again. No drivers, no updates, clean windows. Afterwards I installed DSS and after restart, I was prompted by win update to install the video driver. I did - still no HDMI video output. Other ideas?

  • I have the same issue with a twist. My boat anchor, n7010, resets as if it is trying to push the hdmi, but stalls. Setting the graphics resolution does not work either. Once in a while the laptop see's my Phillips 32", but still will not connect. Has anyone have an idea..suggestion..clue..why it doesn't connect?

  • same here on a brand new inspiron 1121. I assume from the lack of response that its a defect

  • Did you ever find a solution for no HDMI Output?  I'm having the same problem.  Did a scan from Dell and didn't pick up any issues.  I don't see any driver updates.  I wish there was more than one HDMI port !

  • Fixed. You need to get last latest driver from intel. Uninstall the device AND THE drvers via device manager.reboot. if it auto installs "correctly" you didn't uninstall driver. Must do over.  When it comes up as generic VGA do update driver and install the new from intel. The issue was with hdcp

  • Need a little more help, b/c it's still not working.  When you say "UnInstall the device"  is this for the display adapters?  Currently I have the Intel Version 8.15.10 (Date: 10/01/2012).  Which I believe is the latest.  I did uninstall and then reinstalled, but nothing changed.  When I started back up, it had the VGA monitor, so I updated to the intel, but no luck.

  • hi - I would have responded sooner but there is a security problem with this website.

    I'm assuming you have cross-checked the version of the vid driver you now have installed, against that which is in the folder you picked off from Intel. if that is indeed the latest driver, then you're ok on that end.

    what specifically is the issue?  is the external toggle function working at all?  that is, when you invoke the multi-display or external display mode, do you get the onscreen icons for which option to select?  if you use vga instead of hdmi does it work as it should?   If you're getting the options display and can switch to anything other than the onboard [so that the onboard display is OFF], then it isn't likely that you have a problem with the PC itself.  either the cable or the external monitor.  If however the invoking of the "hot key" [fn plus f7 IIRC] does nothing, then check the keyboard drivers. you definitely should have dell's function key, hotkey, system key, etc drivers - whatever they call it.

    Intel's implementation has trouble syncing with some monitors - this is well documented and is not limited to any one edition of intel's onboard vid or driver-set or chipset. its fairly broad [unlike Nvidia and ATI/AMD].  on one of my monitors [samsung hdtv] it would sync if I turned the monitor power OFF, then back ON while the HDMI cable was connected, teh source was set to the proper hdmi port, and the Inspiron was set to display external. once it got sync'd up, then I could switch the monitor side from tv back to HDMI source and it was ok.  

    if you have an independent way to check the cable that's a good idea. there are some lousy ones out there.

  • Thanks for your quick reply.

    My HDMI Cables are not the issue.  I did try them on other devices/TV and they work fine.

    I use by VGA port all the time for dual monitors or in projector mode, which I access via Fn + F1 on my system, or (or Windows Keys + P).

    I downloaded the Dell Support PC Test and everything passed.  

    when you noted:

    "I'm assuming you have cross-checked the version of the vid driver you now have installed, against that which is in the folder you picked off from Intel. if that is indeed the latest driver, then you're ok on that end."

    I went on the dell site and downloaded the drivers that was recommended for my N7010.  Is there a better place to check for the correct driver?

    Thanks so much.

  • Tried all of this, still nothing.  Researched the Intel Forum, and I think it's an issue when I installed Windows 8.  How to get my Windows 7 drivers working?  I did a full re-install of Windows 7.  

  • it would really help to be detailed here.

    which os are you TRYIng to get working now? 7?8? other?

    what is the behaviour with attached external VGA monitor? Do the onscreen selections for mode-switching popup? do they all work in VGA-attach?

    ditto above, but with HDMI plugged in. Do the onscreen options popup on invocation of the Fn+f7 key sequence?

    In HDMI mode, if you are getting the options and can cycle through the three stages, does the onboard vid blank when it is supposed to?

    If VGA works and at least the toggling function works in HDMI-attach mode, have you tried different monitor [if you have]?

    Have you tried diff cable?

    If the toggling works, and vga works, have you tried cycling power on the monitor while feeding a good signal down the HDMI connection? [that is, toggled with laptop screen off, set 'source' correctly on the attached monitor/hdtv, then cycle power on that monitor]

    In Device manager, what exact rev of the Display driver is showing right now?

    In the Event Logs, do you see any vid-related errors or warnings associated with the trials/errors?

  • OK, here are the details:

    • The OS is windows 7 (My Dell came with Window 7 Home Edition 64 bit) last month, I installed Windows 8, Didn’t like it, Re-installed Windows 7)

    • What is the behaviour with attached external VGA monitor? Works great

    • Do the onscreen selections for mode-switching popup? I use Fn + F1 (or Windows Key + P)

    • Do they all work in VGA-attach? Yes

    • ditto above, but with HDMI plugged in. Do the onscreen options popup on invocation of the Fn+f7 key sequence? Yes

    • In HDMI mode, if you are getting the options and can cycle through the three stages, does the onboard vid blank when it is supposed to? If you mean, when I select Projector only, then I get a blank screen.

    • If VGA works and at least the toggling function works in HDMI-attach mode, have you tried different monitor [if you have]? Yes. TV, computer monitors, Samsung Note with HDMI adapter.

    • Have you tried diff cable? Yes.

    • If the toggling works, and vga works, have you tried cycling power on the monitor while feeding a good signal down the HDMI connection? [that is, toggled with laptop screen off, set 'source' correctly on the attached monitor/hdtv, then cycle power on that monitor] Yes.

    • In Device manager, what exact rev of the Display driver is showing right now?

    o Intel(r) HD Graphics – Ver. 8.15.10.2104.  Date:  31/03/2010

    • In the Event Logs, do you see any vid-related errors or warnings associated with the trials/errors?

    o No, ran Dell Hardware scan, no errors.

    I have tried every driver recommended in the forum, but still not luck   I know it worked with old Windows 7, when I installed Windows 8 it didn’t’, and still does not with the Re-installed Windows 7.

    What’s next?

  • hi

    have you tried this; assuming windows 7 64-bit [not 32]  downloadcenter.intel.com/Detail_Desc.aspx

    ?

    I would if it were mine.  this takes us back to the first conversation.  you might attempt to update it by simply running the exe but my guess is it will bail.  if so, you'll need to uninstall the video device from Device Manager, including the tick box for uninstalling the drivers.  they had a lot of issues circa 2010.

    but just a couple of other things to make sure I'm covering the obvious [occam's razor]..  when lets say you're running something with video and sound on your laptop - like its in "play" mode not paused.  If you then hookup a HDMI monitor, can you select the mode [fn+f1] that is supposed to give you BOTH the onboard and the external screen, and if so, do you get audio through the pc speakers or through the Monitor? and in that mode, if you go to "Control Panel", then select "Sound", what device is it showing with the big green Check mark? and does it show the HDMI device at all, for that matter? my guess is that it will show both the onboard device [not sure... probably realtek] and a HDMI high definition audio device, and the onboard will have the checkmark.

    if different from that, it could be instructive.

    second:  just to make sure of the obvious: when you connect the hdmi cable, toggle the fn/f1 key, on the HDTV, using its remote or whatever, you do select the proper HDMI port on the HDTV, right? if its a sony, it should show which ones have live signal and will gray out the others.  samsung not quite that friendly... you have to randomly try one unless the port is clearly marked physically.  when you hit that selection Onscreen, I will assume you get nothing... but even with Nothing showing, will the HDTV try to maintain that connection, or will it auto-revert to antenna/cable connection?

    you said that all this worked at one time:  with the same HDTV?

    also...  when you reloaded Windows 7 after trying 8, did you do so using the Restore partition that dell puts on the HD, or did you use DVD?  or something else?  I'm asking because it would help to know that we have the latest Chipset drivers for the Intel chipset in that system.  its unlikely this is the SOURCE of the issue, but just to cover the bases I would want the latest.  one would think this would show up in Windows 7 Update as an optional but I would do it manually, personally.

  • I tried the driver you suggested and I get the error that I don't have the minimum requirement.  Then I uninstalled the Intel HD Driver back to the VGA and re-installed the original Intel driver, not luck.  I have tried our other TV's and HDMI cables, but no luck.  On my Sound it only indicates one device, which is High Definition Audio Device.  

    When I re-installed Windows 7, I used the DVD I bought and not the original disk, so I guess that's my next step.  

    You guys are the best.  The help is fantastic!  I do believe this is a driver issue.  Didn't want to re-install Windows 7, but I will do this.  Will let you know.  Thanks Again!

  • This is progress, actually. for whatever reason, it is not easy to discover the chipset and processor of that one. would you run CPU/z [filehippo.com or other] and determine the exact chipset and the processor? the driver I gave you is for generation 2 "Core" i3/i5/i7 and related. if you have Gen 1 then its not going to fly.

    what we need is the late driver to match the real graphics unit in your model.  no need to mess with Win7... all we need to do is get the driver that will load.

    the Intel driver packages are usually available in two forms for Win7 64-bit: an executable *.exe and a *.zip. My reco is  that we find the .zip. the installer in Windows 7 is very good and if can just be pointed to the right unpacked folder it will install the driver stuff correctly.  Get the cpu/chipset and note back.