Inspiron 15R is not booting

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Inspiron 15R is not booting

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Hello,

I have this Inspiron 15R n5010. The laptop is not booting up.

I already run  PSA hardware diagnostics and test is also passed.

I have also followed below steps.

  •  Reboot the computer.
  •  When prompted during POST, press the <F2> key to enter the setup screen.
  •  On the System Setup screen, press the <F9> key.
  •  Press the <Enter> key on Yes to Load Optimized Defaults and restart the compute

But still problem persist.

What could be the reason??

All Replies
  • Hi namanraval,

    When you say your system doesn’t boot what exactly happens? Do you get any kind of error or blue screen? If you are getting any sort of error make a note of it and reply with your findings.

    Thanks and Regards,
    Shrikanth G
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98

  • Above is the screen shot the error.

  • Hi namanraval,

    Please try to back up your data and follow these steps to perform PC restore. Reply with your findings.

    http://dell.to/GWDgM5

    Thanks and Regards,
    Shrikanth G
    Dell Social Media and Community Professional
    Order Status : http://dell.to/1fgKSTr
    Download Drivers : http://dell.to/1hcxG98