No Dell Datasafe option

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No Dell Datasafe option

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I'm trying to revert the computer back to factory conditions using the instructions from dell, here: http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=266287


However, when I get to step 4, there is no "Dell DataSafe Restore and Emergency Backup and DataSafe Options", option.  See attached screenshot.  How can I revert the computer to factory conditions?  The last restore point is from yesterday so that won't work. 


I am in Administrator mode.

Dell Inspiron 15R N5110, a couple years old.

Verified Answer
  • Hi 300blk,

    I am sorry for the inconvenience. If the option "Dell DataSafe Restore and Emergency Backup and DataSafe Options", is not responding, I suspect the mirror image is corrupted and you may have to reinstall the Operating system manually. Please find the link below to install the Operating system manually:

    http://dell.to/1809bCE

    Note: Please do not post the system information on the public forum.

    Revert for further queries.

    Thanks and Regards,
    Sujatha K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

All Replies
  • Hi 300blk,

    I am sorry for the inconvenience. If the option "Dell DataSafe Restore and Emergency Backup and DataSafe Options", is not responding, I suspect the mirror image is corrupted and you may have to reinstall the Operating system manually. Please find the link below to install the Operating system manually:

    http://dell.to/1809bCE

    Note: Please do not post the system information on the public forum.

    Revert for further queries.

    Thanks and Regards,
    Sujatha K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Ok, thank you.  The only problem is that I didn't get a windows DVD with the computer.  Do I have any options other than purchasing a copy of windows 7?