Touchpad "got crazy" in Latitude E6430

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Touchpad "got crazy" in Latitude E6430

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Hello,

I bought a laptop Latitude E6430 from Dell outlet.

At the 1st day of real usage, "out of nowhere", the touchpad started behaving weirdly: it lost its sensitivity, not responding consistently to the movements of the fingers on top of it: sometimes it moves  fast, sometimes it doesn't move at all, sometimes its slow. Before the problem had appeared, it worked very well.

At the same time, pointstick device works very well, without any issue.

Tried to reboot the machine, turn touchpad on / off, restore its default settings - no help.

Any hint on how I can resolve the issue, before calling the support and dealing with technicians?

Thanks for any hint,

Max.

Verified Answer
  • Hi Max,

    May I know the Operating system installed?

    Check if the issue persists in Safemode with networking. Restart the computer and tap F8 at Dell logo and select Safemode with networking.

    You may also uninstall and reinstall the Touchpad drivers:

    Uninstall:

    • Click on the Start button and then choose Control Panel.
    • Click on the System and Security link.
    • In the System and Security window, click on the Device Manager link located under the System heading. Under “Keyboard”, right click the touchpad device and click “Uninstall”.
    • Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstal.
    • Restart the computer.


    Install:

    http://dell.to/176jg21

    Let me know how it goes.

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

All Replies
  • Hi Max,

    May I know the Operating system installed?

    Check if the issue persists in Safemode with networking. Restart the computer and tap F8 at Dell logo and select Safemode with networking.

    You may also uninstall and reinstall the Touchpad drivers:

    Uninstall:

    • Click on the Start button and then choose Control Panel.
    • Click on the System and Security link.
    • In the System and Security window, click on the Device Manager link located under the System heading. Under “Keyboard”, right click the touchpad device and click “Uninstall”.
    • Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstal.
    • Restart the computer.


    Install:

    http://dell.to/176jg21

    Let me know how it goes.

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".

  • Hi Rajesh

    Thanks a lot for your help!

    Forgot to mention I am using Windows 7.

    I tried to uninstall the driver via Device Manager. I found Touchpad under "Mice and other pointing devices" and not under "Keyboard", but hopefully that's what you meant, right?

    The funny thing is that after the driver was uninstalled + reboot - the touchpad seems to work OK again (more specifically, it started working right after uninstall, even before reboot).

    Things look OK for now. It is mandatory to install the driver, via the link you had mentioned?

    Thanks a lot,

    Max.

  • Hi Max,

    Yes you may install the drivers for the touchpad using the link in the above post.

    Let me know how it goes.

    Thanks & Regards
    Rajesh R
    #iworkfordell
    To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
    If a post answers your question, please click "
    Yes".