Windows has encountered a problem! Please Help

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Windows has encountered a problem! Please Help

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Was restoring my Dell inspiron N5010 lap top to an earlier point in time but it was taking forever so i turned my laptop off. Now every time i start it up i get an error message saying

window has encountered a problem communicating with a device connected to your computer.

this error can be caused bu unplugging a removable storage device such as an external usb drive while the device is in use or by faulty hardware such as a hard drive or cd rom drive that is failing. make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer.

Status: Oxc00000e9

Info: An unexpected I/O error has occurred

have also ran the the diagnostics under F12 and got this error code below, then shortly after while the diagnostics is still running the laptop turns itself off

Error code 0146

Msg: Error Code 2000-0146

Msg: Hard Drive 0 - self test log contains previous error(s)

Anybody know how i can fix this or what to do?

Thanks

All Replies
  • Hi ijferguson,

    Error code 2000: 0146 may imply a possible 'hard drive' failure. For more decisive results, I recommend you to run a 'Custom Test' on the 'Hard Drive'. 'Custom Test' is an advanced diagnostic test and is capable of producing more reliable results. Please follow the steps listed below to launch the hard drive custom test:

    • Run the diagnostics using the 'F12' key
    • Ignore the error code 2000-0146 and go ahead with the test
    • Tap <No> to launch 32 bit Diagnostics (Following screen appears):


       

    From the factory the system's 'hard drive' will include a hidden partition with 32 bit Dell Diagnostics. After the completion of basic diagnostic process, you will be asked to continue to this Diagnostics program. If for some reason the hidden partition is not found on the hard drive, you will be presented with the option to insert the Resource DVD. Following screen appears in that case:

    If required, use the Resource CD and follow the steps given below:
    - Insert Recovery CD
    - Shut down and restart the desktop
    - When Dell logo appears, immediately tap <F12> repeatedly

    NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then shut down your computer and try again.
    - When the boot device list appears, highlight the option CD/DVD/CD-RW and press <Enter>
    - Boot from CD-ROM from the menu that appears and press <Enter>
    - This message appears ‘Press any key to boot from the CD’
    - Promptly hit <Enter>

    NOTE: If you wait too long and Dell Diagnostic screen does not appear, then, shut down your computer and repeat all steps.
    (Following screen appears):

    - Press <Enter> 
    When the Dell Diagnostics main menu appears, select the test you want to run
    - Select Custom Test (Refer to image below)

    - Click <+> sign besides 'Hard Drive' (Refer to image below)
    - Highlight 'SATA Disk'
    - Place a tick mark in 'Non-Interactive Tests Only'
    - Click 'Run Test'


    - For any problem encountered during a test, a message appears with an error code and a description of the problem
    - Write down the error code and problem description exactly as it appears

    Do reply with the findings.

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

  • Thanks for this. Ok i followed your instructions and did the test but the computer keeps turning itself off before the test is complete but i got the following error codes before it did.  

    Error Code 0F00:1332

    Msg Disk - Block 367145: Interrupt Request(IRQ) did not set in time

    Error Code 0F00:1332

    Msg Disk - Block 367232: Interrupt Request(IRQ) did not set in time

  • Hi ijferguson,

    Thank you for the response. The error code indicates an issue with the hard drive and may require replacement. If your system is under warranty, you may provide the service tag of the computer and the first and last name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the further course of action.

    Awaiting your response.

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

  • Thanks, it isn't under warranty any more as far as i know, what do you mean about first and last name as it appears on the account?

    Thanks

  • Hi ijferguson,

    Since the warranty has expired, you may contact Out of warranty dept on 1-800-288-4410 (for USA only). If you are in a different country, then click on the link http://dell.to/ZU2f5L -> choose your country from the top left hand side -> click on 'Contact us' to get the contact information.

    Let me know if you need any assistance from my end, would be glad to assist.

    Thanks & Regards,
    Appu S
    #iworkfordell
    To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.