In order to assist you further, please help understand the following details:
**Note: Please ensure to back up all the data from your computer before performing the PC Restore as it would erase everything from your computer.
Please write back for further queries.
Thanks & RegardsAllan D#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.
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The operating system that I installed is Windows 7 Home Premium. I never tried to re-install the operating system.
After this instruction which is "To access the recovery options, log in as an administrator and click OK to open the Dell Factory Image Restore menu.", it prompt this message "Windows cannot find a system image on this computer. Attach the backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close this dialog for more options." Please help. Thanks
It seems that the recovery partition got corrupt some how due to which you are getting the error message as "Windows cannot find a system image on this computer". You would require the recovery disks in order to re-install windows. Please let me know if you have the recovery disks. If yes, please Re-install the Operating System Manually.
Hope this helps!
Hi Allan D,
I think my recovery disk is also corrupted. I tried to use that several times but it seems my ROM can not read it anymore. I used some disk to verify if the problem is in my DVD ROM but those disk are working properly. Is there any other way to recover it without a disk? Please help.
Thanks & Regards,
In that case, if you are in United States, you may request for the Recovery Media here.