The keyboard of my XPS 14Z stopped responding today. I am able to type when using the on-screen keyboard, but no reaction whatsoever from the physical keyboard. Computer is quite new, nothing special happened. Thank you very much in advance for your help!
I will be glad to help you. Request you to send me the system service tag via private message. I will check and see what best can be done.
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Thanks & Regards,Kiran K#IworkforDellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.
Just saw this thread on google. I have exactly the same problem. 2 days back my keyboard was working fine perfectly and all of a sudden the laptop keyboard is not responding. The back lit is always on and all the buttons are OK ie none of them is pressed or in bad shape. I have tried booting the system as well but it doesnt recognise any key stroke. My laptop is Dell XPS 14z and service tag no is oxpcq3.
Pls help. Thanks,