Inspiron N5110 not waking from sleep or shutting down

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Inspiron N5110 not waking from sleep or shutting down

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I've been having some problems with my Inspiron 15R N5110. Whenever I close the lid to put it into sleep mode, the screen turns off but the fan kicks in and it doesn't go to sleep. When I open the lid again, the screen is still off and the power button light and 'screen off' button light are illuminated. Absolutely nothing wakes it from this state except a hard reset. This problem has been happening for a while, but it was so infrequent that it never bothered me, now it's suddenly happening everytime I close the lid or select sleep/hibernate from the start menu. (Conveniently, the warranty ran out a few weeks ago..). It's also no longer shutting down or restarting, the windows 'shutting down' screen displays for a few seconds, then the screen turns off and the fan kicks in. Again, the only way to turn it off is to hold the power button.  

I've tried everything under the sun to fix this. Updated every driver, updated BIOS, played around with and changed every power option I can find, ran every diagnostic test, tried a clean boot and booting safe mode (the problem persists in both cases). I've tried a system restore, but because the system won't shut down, system restore never completes, not even in safe mode. The only option left (besides throwing the damn thing out the window) is to reinstall windows 7, but I'm reluctant to do that if it isn't going to fix my problem. Anyone know what's going on and if there's a way to fix it? And if it is a hardware issue, what options have I got with Dell since I'm out of warranty? 

Verified Answer
  • Never mind, I fixed the problem myself by taking the laptop apart and replacing the CMOS battery. Thanks for your help though!

All Replies
  • Hi agray23,

    I regret that you’re facing this problem with the system. I also appreciate that you have performed lot of steps to resolve this issue but only way we can identify whether its software or hardware issue by reinstalling the windows 7 operating system. Also help me understand if there were any error messages when you ran the diagnostics.

    Let me know if you need any help regarding the reinstalling the operating system.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Just reinstalled Windows and the problem is still there, does this mean it's hardware?

  • Hi agray23,

    Since you have mentioned that the problem persists after the operating system reinstallation, this seems to be an issue with the hardware (graphics card). However, try running the hardware diagnostics Start tapping the F12 key a few times during startup until you see the ‘One Time Boot Menu’ appear.

    At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the hardware diagnostics.

    If the test fails, please make a note of any error codes listed. You can also refer to the link below.

    http://dell.to/OUGnqT

    Let us know about the progress.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Just ran the diagnostic test, it didn't give me any error codes, it just said that all tests passed

  • Hi agray23,

    I would suggest you to uninstall the video card drivers on the system. Please follow the steps mentioned below to uninstall the video card.

    1.     Click on Start button.

    2.     Start typing devmgmt.msc and then press enter.

    3.     Select the both graphics card device under display adapters and right click on it

    4.     Now select properties.

    5.     In the properties window, under Driver tab, click on Uninstall button.

    6.     Check “Delete the driver software for this device.”

    7.     You want to delete the driver click OK.

    After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

    http://dell.to/10j0xQQ

    Let us know about the progress

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

  • Unfortunately it hasn't made a difference

  • Never mind, I fixed the problem myself by taking the laptop apart and replacing the CMOS battery. Thanks for your help though!

  • Thank you AGRAY23!!!  I had the same issue with my Inspiron N5110 as well - replaced the CMOS battery and it works like a champ!  Forget all that reinstalling stuff.  This site shows how to replace the battery (its under where your left wrist sits)  http://www.insidemylaptop.com/disassemble-dell-inspiron-n5110-inspiron-15r-laptop/

     

  • Agray23,

         I've had a post up since late summer (I think) of last year regarding this very same problem on a Dell Inspiron 15 (N5010) with no replies. ...or even attempts. I was in the middle of a Beep Code solution for another Member and ran into this thread quite by accident. And although not the same Model the symptoms were identical in that machine.

         I've never seen this before SERIOUSLY. In my experience when a CMOS battery is depleted the system loses RTC and BIOS settings...aside from that, pretty asymptomatic. This solution caught me off guard!

    Being's I'm a member of the Dell Community Rockstar team I don't have a "verified answer" option in thread. I'm going to paste this to the user that replied to your solution so hopefully they will click it and send credit where credit is due. Thank You!

         After reading your response I thought "Eh, what could it hurt?" so I promptly marched across the street to the grocer...yeah literally the grocer, right across the street. I picked up a 2 pack of CR2032's (because they don't sell singles apparently) I Dissasembled the N5010, changed the CMOS battery put it back together. Lit it off...got the RTC fail Press F1....restarted. Presto Chango. Now the fan runs when appropriate, it wakes from sleep state and will shut down all the way and properly from the start menu. This is indeed the VERIFIED ANSWER> Thanks for the solution. 

    Dell™ Community Forum since 2013

    Not employed by Dell™

  • Would you be kind enough to hit the "Verified Answer" button for Agray23's reply. What a great solution!

    Dell™ Community Forum since 2013

    Not employed by Dell™

  • Thanks Dudes, for the info - I have the exact same problem and have beeen through the same BS - I wish I had found this thread straight up - I'd have a few less grey hairs.....

    The batteries must have been low spec or something....one of my other Dell laptops is 3 years older and still going strong....

    Cheers

    Trev