Laptop keeps turning off before it even gets to the users log on screen!


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Laptop keeps turning off before it even gets to the users log on screen!

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Laptop turned off on me out of nowhere. I turn it back on and it displays the Black & white screen reading my options to turn windows on, "SAFE MODE, SAFE MODE AND NETWORK, SAFE etc. Soon after regardless of the option I choose, The blue screen with the Windows logo appears than in blanks out grey for about 10 sec. and in a quick flash a message on a blue screen appears for about 1/10 of sec. Pissed-off and determined, I pulled out my camera, recorded the whole event, edited and cleaned up the frame that had the message. It roughly read:

STOP: c0000218 {Registry File Failure}

The registry cannot load the hive (File):


or it log or alternate.

It is corrupt, absent, or not writable.


Begininng dump of physical memory

Physical memory dump complete

Contact your  local....... etc. "Well you get the picture. Man! It sounds bad. What may I do?    


All Replies
  • Hi mandingo626,

    To assist you further, please include the system model and operating system installed in it.

    Also, I suggest you to run hardware diagnostics on the hard drive. Please follow the below mentioned steps:

    1. Restart the computer.
    2. Keep tapping the F12 key on the Dell Logo Screen.
    3.  From the One time boot menu select Diagnostics and Press Enter.
    4.  It runs a test on all the hardware components.
    5. If it test fails please capture the error code and let me know the error code, I would tell you the next course of action.

    Please post the results.

    Thanks & Regards,
    Nikhil D

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here