Laptop won't come back on after closing the lid. The power option is the sleep when the lid closes. When I re-open the lid - nothing happens

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Laptop won't come back on after closing the lid. The power option is the sleep when the lid closes. When I re-open the lid - nothing happens

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Its very frustrating.  I've re-checked the power options and nothing is wrong there.  Now I have to re-start the  laptop everytime I reopen the lid.  Can anyone help me?

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  • Hi alb7039,

    Kindly install the latest video driver and perform a BIOS update from the Dell site. Also provide the system model and operating system installed.

    http://dell.to/QjjZDA

    (Key in the system service tag and appropriate operating system to download the driver)

    Thanks and Regards
    Harish M
    #iworkfordell

    To learn more about Dell Products, Services, and Drivers, click Here
  • Ok, I did all that and even did the Dell Diagnostics....which turned out fine.  But the problem still happens.  I even went in a checked "do nothing" when lid closes and that works if you close and re-open within a minute or two, but overnight - I had to restart the laptop.

    I appreciate your help!

  • Hi alb7039,

    Sorry about the delay. What is the Power button LED status when you reopen the Lid?

    Do you experience the same issue when the AC adapter is not connected?

    Thanks and Regards
    Harish M
    #iworkfordell

    To learn more about Dell Products, Services, and Drivers, click Here
  • We've had a major family medical emergency - I'll have to get back to you next week.  Thank you

  • Hi alb7039,

    My prayers are with you. You may send me a private message when everything is good at your end.

    To send a private message, click on my Forum username and then click Start conversation.

    Thanks and Regards
    Harish M
    #iworkfordell

    To learn more about Dell Products, Services, and Drivers, click Here
  • Ok - back trying to fix this laptop.  The Power button light is on....but the screen won't come back up when I tap the touchpad.  Doesn't matter if the AC is connected or not - same thing.

  • I am having similar issues with my laptop. Extremely frustrating! Would like suggestions on a solution
  • Boot to BIOS (F12) and disable Fast Boot

    Paul

  • Press space bar.