N411z / Charger is plugged in but not charging

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N411z / Charger is plugged in but not charging

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Hi,

I have the same problem.  I have an Inspiron 14z (N411z)

My battery light is flashing orange and the battery icon says that my charger is plugged in but not charging. So when I unplug my laptop it automatically dies. It's been like this for about a week and I've tried everything I found online including 

Battery Health says 'System cannot communicate with battery'

Battery Status says ' Battery Charging disabled'

I tried to flash the BIOS by downloading the latest version, however it gives me an error message saying battery needs to be atleast 10% to flash BIOS. Or, it says 'Service already exists'

I bought the laptop in 2011 December, but didn't start using it until October 2012. The laptop is relatively new in terms of usage. 

Is there anything I can do w/o having to buy a new battery?

This is frustrating. I don't think I will buy a  Dell again.

Please help.

All Replies
  • Hello S Surya,

    It can be frustrating when the computer does not work the way it is supposed to. However, we both together might get the issue fixed. I would suggest a couple steps would which would help us in isolating the issue further. 

    1. Check the Battery Health in the BIOS, for more information refer to Dell Knowledge Base article Check the Battery Health in the BIOS. Make note of the message on the page, if anything other than your battery is performing normally", the battery should be replaced.
    2. Dell offers a free Battery Diagnostic test, to run the test refer to the Dell Battery Diagnostics site.

    For more details, see:

    Please try the steps and write back with results. 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi S Surya,  

    Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • I tried the diagnostics, it said it could not communicate with battery or something like that. I just went ahead and purchased a new Dell battery. But, I'm afraid the new battery discharges very rapidly, even though it shows it has a certain percentage left.

     

     

  • Hi S Surya,  

    In order to assist you further, I would like to know from where did you purchase the new battery. I would also suggest you to try updating the BIOS to the latest version. 

    **NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard. 

    Please write back if you have any further questions. 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • I bought the battery at Dell . I shall try updating the BIOS.

  • Hi S Surya,  

    Yes, please try updating the BIOS to the latest version and check the functionality of the battery.
    **NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard.  

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".