Laptop recently started playing up.
I'm using a Inspiron 15R N5110.
If I turn the laptop off by going: Start, turn off, the display turns off but I can hear the fans still running. The only to turn it off is to hold down the power button.
Also if I shut my laptop lid the screen turns off but once again the fans are still running(doesn't go into to sleep mode). If I then re-open my laptop the display doesn't turn back on I have to hold the power button and then turn it back on.
Any help would be appreciated.
I would suggest you to run the diagnostics on the computer to check the hardware functionality.
Restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu -> Please refer to the link if any error code shows up http://dell.to/OUGnqT
You may try to boot the system in Safe Mode and check:
Power off the computer -> restart the computer, tap 'F8' key on Dell logo 2-3 times -> this will take you to ‘Windows Advanced Boot Options’ -> choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select) -> when Windows finishes loading in Safe mode, check if you are able to shut the system down.
The above steps to boot into Safe Mode are for Windows 7 operating system. Let me know if you are using a different operating system.
Please reply if yo have any questions.
Thanks & Regards, Appu S #iworkfordellTo know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.
Tried both those steps.
The diagnostics option didn't return any errors.
When I put my computer into to safe mode and tried to shut it down, it sat on the shutting down screen(blue screen) and didn't turn off.
Thank you for the response. I would suggest you to disable the start up items and check if the issue persists. Press and hold the Windows key and press 'R' key. This will open the run window -> Type 'msconfig' without the parenthesis, click on 'Ok' -> This will open the System Configuration windows. Click on the Start up tab and uncheck all the options listed (except Dell Quickset and Antivirus).
You may watch the video on 'Stop Startup Programs with MSCONFIG'.
Please reply if you have any questions.
Still no luck, just sped up my start-up time :p
I did the same but with the 'Services' tab and no luck there either.
It could be upsetting not to be able to use the computer properly. Since the diagnostics has passed and the issue persists, it is advisable to perform PC restore, which means taking the computer back to factory defaults to eradicate any software issues.
Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well. I would suggest you backup the data on your computer.
To perform PC restore:
You may refer the link for more information http://dell.to/Wj1rZe
Got up to 'Choose a recovery tool' screen then what follow were 5 options:
System Image Recovery
Windows Memory Diagnostic
No Dell Data Safe Restore and Emergency Backup option.
Should I choose another option?
Even though I've tried most of them before, as I tried to do a factory settings restore and couldn't find out how.
Thank you for the response. If you have created the recovery discs for your computer, you may try to perform a clean installation of the operating system. You may follow the steps mentioned in this article http://dell.to/Qe7jyP