I bought a used Dell XPS 15z. The battery was bad. I bought a new one and changed it. Now, the computer tells me the battery is working perfectly, but it wont charge. I don't know what to do. I enabled and disable smart charging. The charger works fine. The computer works fine. I just dont understand why the battery wont charge. I am guessing its a setting I cant find. any help would be great!
You may drain the residual power of your computer and re-calibrate the battery by following the steps below:
Another step you may try is to check the battery health from control panel by following the steps below:
You may also check if there is any yellow exclamation mark on the battery (as shown in image):
Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:
Please share the findings.
Thanks and Regards,Chinmay S#iworkfordell To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc
Reseting the battery worked. It now says charging. Thanks ya'll
I am glad that the issue is resolved.
Please feel free to get in touch in case you have any further questions.
Even I am facing similar problem.
I tried the fixes you told, still not working.
I have DELL XPS L502X.
My battery suddenly stopped working last week. It is not charging at all. It used to give 4-5 hrs backup, now suddenly zero backup.
I can see a LED blinking orange and white.
When I ran system test it showed that battery has 71% of initial capacity, but I don't know why it is not charging.
Could you please help me to solve the issue ?
It appears to be an issue with the system hardware. Please try the following steps:
Check the AC Adapter status in the BIOS. If AC Adapter status shows Unknown / Not Detected. Here are the steps:
If the AC adapter type states 'Not Detected/Unknown', try known good ac adapter if available. Also, if the battery has more than 15% charge left on it, then update the BIOS of the system from the link: http://dell.to/10EHuAS
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Please share the results.