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Dell XPS 15z Battery charging Disabled

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I bought a used Dell XPS 15z. The battery was bad. I bought a new one and changed it. Now, the computer tells me the battery is working perfectly, but it wont charge. I don't know what to do. I enabled and disable smart charging. The charger works fine. The computer works fine. I just dont understand why the battery wont charge. I am guessing its a setting I cant find. any help would be great!

Verified Answer
  • Hi Zuarel,

    You may drain the residual power of your computer and re-calibrate the battery by following the steps below:

    • Power off your computer. 
    • Remove all the external peripherals  (printers, scanners or any other USB device) connected to your computer.
    • Please remove the AC adapter and battery of your computer. 
    • Press and hold the power button of your computer for 10-15 seconds to drain the residual power. 
    • Release the power button
    • Keep the battery out for atleast 2 - 3 hours.
    • Then insert the battery and charge it overnight with the system powered off.
    • Insert the battery in and connect the AC adaptor.
    • Then power on the computer and see if it works.

    Another step you may try is to check the battery health from control panel by following the steps below:

    • Click on Windows logo on desktop.
    • Type 'Power options' in search bar above that.
    • Click on Power Options.
    • Check for the 'Battery Health Meter' among the different options on the left side of window.
    • Check for battery health and check if the battery charging is disabled.
    • Restart your computer to check if the issue is fixed.  

      

    You may also check if there is any yellow exclamation mark on the battery (as shown in image): 

      

    Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:

    • Restart the computer.
    • As soon as you see the Dell logo, start tapping the ‘F2’ key on top of the keyboard.
    • If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.
    • After this a new window would appear. You can only use the arrow keys of the keyboard to navigate between the options as the mouse is not functional in this mode.
    • Check under Main tab, the AC adapter wattage.
    • Navigate to advanced tab and check the battery health 

         

    Please share the findings. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc  

All Replies
  • Hi Zuarel,

    You may drain the residual power of your computer and re-calibrate the battery by following the steps below:

    • Power off your computer. 
    • Remove all the external peripherals  (printers, scanners or any other USB device) connected to your computer.
    • Please remove the AC adapter and battery of your computer. 
    • Press and hold the power button of your computer for 10-15 seconds to drain the residual power. 
    • Release the power button
    • Keep the battery out for atleast 2 - 3 hours.
    • Then insert the battery and charge it overnight with the system powered off.
    • Insert the battery in and connect the AC adaptor.
    • Then power on the computer and see if it works.

    Another step you may try is to check the battery health from control panel by following the steps below:

    • Click on Windows logo on desktop.
    • Type 'Power options' in search bar above that.
    • Click on Power Options.
    • Check for the 'Battery Health Meter' among the different options on the left side of window.
    • Check for battery health and check if the battery charging is disabled.
    • Restart your computer to check if the issue is fixed.  

      

    You may also check if there is any yellow exclamation mark on the battery (as shown in image): 

      

    Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:

    • Restart the computer.
    • As soon as you see the Dell logo, start tapping the ‘F2’ key on top of the keyboard.
    • If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.
    • After this a new window would appear. You can only use the arrow keys of the keyboard to navigate between the options as the mouse is not functional in this mode.
    • Check under Main tab, the AC adapter wattage.
    • Navigate to advanced tab and check the battery health 

         

    Please share the findings. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc  

  • Reseting the battery worked. It now says charging. Thanks ya'll

  • Hi Zuarel,

    I am glad that the issue is resolved.

    Please feel free to get in touch in case you have any further questions. 

    Thanks and Regards,
    Chinmay S
    #iworkfordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc  

  • Hello Chinmay,

    Even I am facing similar problem.

    I tried the fixes you told, still not working.

    I have DELL XPS L502X.

    My battery suddenly stopped working last week. It is not charging at all. It used to give 4-5 hrs backup, now suddenly zero backup.

    I can see a LED blinking orange and white.

    When I ran system test it showed that battery has 71% of initial capacity, but I don't know why it is not charging.

    Could you please help me to solve the issue ?

  • Hi AravindBali,

    It appears to be an issue with the system hardware. Please try the following steps:

    • Disconnect all peripherals and confirm if system is working fine with AC Adapter only.
    • Try charging the battery with the notebook turned off.
    • Try swapping with a known good battery (If available). If known good battery works, replace faulty battery.

    Check the AC Adapter status in the BIOS. If AC Adapter status shows Unknown / Not Detected. Here are the steps:

    • Restart the system and immediately start tapping the 'F2' key to enter the BIOS setup.
    • Check the status of the AC Adapter Type under the 'Main' tab. (See image below)



    If the AC adapter type states 'Not Detected/Unknown', try known good ac adapter if available. Also, if the battery has more than 15% charge left on it, then update the BIOS of the system from the link: http://dell.to/10EHuAS

    Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.

    Please share the results.

    Thanks & Regards
    Saharsh K
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
  • XPS12 , win8.1, here. Battery functions normal up to 50%. Then: Battery charge disabled. Can it be fixed ?

  • How did you do this when the battery is internal in the XPS 15z?  Did you open the cover and unplug the battery then hold down the power button?? 

  • Yeah it's pretty easy to change the battery.  Screw off the back panel and the battery is easy to change.