I bought a used Dell XPS 15z. The battery was bad. I bought a new one and changed it. Now, the computer tells me the battery is working perfectly, but it wont charge. I don't know what to do. I enabled and disable smart charging. The charger works fine. The computer works fine. I just dont understand why the battery wont charge. I am guessing its a setting I cant find. any help would be great!
You may drain the residual power of your computer and re-calibrate the battery by following the steps below:
Another step you may try is to check the battery health from control panel by following the steps below:
You may also check if there is any yellow exclamation mark on the battery (as shown in image):
Another step you may try is to check the status of AC adapter and battery in system BIOS by following steps below:
Please share the findings.
Thanks and Regards,Chinmay S#iworkfordell To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/10GaKAc
Reseting the battery worked. It now says charging. Thanks ya'll
I am glad that the issue is resolved.
Please feel free to get in touch in case you have any further questions.
Even I am facing similar problem.
I tried the fixes you told, still not working.
I have DELL XPS L502X.
My battery suddenly stopped working last week. It is not charging at all. It used to give 4-5 hrs backup, now suddenly zero backup.
I can see a LED blinking orange and white.
When I ran system test it showed that battery has 71% of initial capacity, but I don't know why it is not charging.
Could you please help me to solve the issue ?
It appears to be an issue with the system hardware. Please try the following steps:
Check the AC Adapter status in the BIOS. If AC Adapter status shows Unknown / Not Detected. Here are the steps:
If the AC adapter type states 'Not Detected/Unknown', try known good ac adapter if available. Also, if the battery has more than 15% charge left on it, then update the BIOS of the system from the link: http://dell.to/10EHuAS
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Please share the results.
XPS12 , win8.1, here. Battery functions normal up to 50%. Then: Battery charge disabled. Can it be fixed ?
How did you do this when the battery is internal in the XPS 15z? Did you open the cover and unplug the battery then hold down the power button??
Yeah it's pretty easy to change the battery. Screw off the back panel and the battery is easy to change.