Hello everyone! I was wondering if anyone is having the same issue that I am. Last week, my laptop was working fine at school, then I brought it home. It was working good as well. Just before I was about to go to bed, I tired shutting down my laptop but the right and left click buttons wouldn't work. At first I thought my laptop froze, so I manually shut it down, then I restarted it and the click buttons still didn't work. Come to find out after doing some research, people suggested I reinstall my touchpad driver so I did. Now my computer is having problems restarting and shutting down, and on top of that the right and left click buttons still don't work.
Does anyone know how I can fix this myself. My software warranty just went out and Dell wants to charge me $145 to fix it.
Any help would be great! Thanks!
Uninstall the touchpad drivers and then reinstall. Follow below steps to uninstall and reinstall the touchpad driver:
I have provided an updated touchpad drivers link below.
Follow below steps to Uninstall and reinstall the drivers:
Now, install the drivers from the following link:
If the issue persists, check the behavior in safe mode with networking.
Restart the computer and tap F8 on Dell logo and select Safe mode with networking. Check if the touch pad buttons work. Also check if the restart issues come up in safe mode with networking.
Awaiting your response!
Thanks & RegardsRajesh R#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.If a post answers your question, please click "Yes".
Hello, thanks for responding to this.
So I tried uninstalling like you said. It still didn't work. When I tried downloading the new driver, my computer wouldn't restart as I stated, so I just manually shut it down. The driver wasn't there, but my touchpad was still working, just not the right/left click buttons.
I am running Windows 8. I tried tapping the F8 key and my computer freaked out, and after about 30 minutes of thinking, my laptop gave me the option to restore, it went back to the touchpad and buttons not working. I was hoping it let me enter a date, but that was not an option.
If there's anything else I should try, let me know. Thanks again!
Windows 8 has a different method to boot into safe mode:
Boot into safe mode and check if the touchpad buttons work.
Follow below mentioned steps to boot into Safe mode (Windows 8):
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
I recommend running PC check on the touchpad to check if its hardware or a software issue.
Click on the following link to run PC check on touchpad:
Select Custom scan and then click on “Mouse”.
Okay, is this PC Check, checking the MOUSE? Because the mouse works fine. It's the touchpad left/right click buttons that are not working.
I did the "Safe Mode", and that did nothing. When I took it off "Safe Mode", my touchpad did not work. I had to go back to a previous version drive to get the "Touchpad" working again, but still no Left/Right Click.
Is there an audible click when you press the touchpad buttons?
No, nothing happens, as if they are not there. I don't know why they just stopped working.
You'll need to replace the palmrest assembly
Thanks! I was hoping not the have to replace it, but I guess I'll try that and see what happens.