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dell vostro 3550 can not shut down the computer after update bios A11

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I'm having a problem with my Dell Vostro 3550 Core i5, completely shut down Windows, screen off completely, but the power light and the keyboard still light, until the battery is completely discharged.

I think the reason is the OS I'm using (Windows 8), I have changed the operating system (win7) but the problem is not fixed, I checked the hardware it still works fine

I hope to get help

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  • Hi nobita1325,

    I have tried answering your query on the below mentioned link. Kindly revert on the same link for further assistance.

    Thanks and Regards
    Harish M

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