Hi, I've found that these buttons don't work anymore.
Previously they worked properly but last week I've found that any of them does not work.
When I press each of them there is no any action: no action, no dialog window, no backlighting, nothing.
I don't know what is it.OS: Windows 7 x64 SP1 with the latest updates.Other info: during my using of this laptop I have not had any damage or falling.
It seems that ‘Dell Quickset’ is not installed on the computer. You can install it from the link http://dell.to/XovHA8
In case you do not get prompts on the screen for instructions, then
Please reply if you have any questions.
Thanks & Regards, Appu S #iworkfordellTo know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.
Thanks for the quick answer, but it's not helped me. I have already installed the Dell Quickset and it's work correctly.
My problems is only with 3 buttons which I described above. Other multimedia buttons work fine.
Thank you for the response. The 3 Quick Launch buttons are controlled by Dell Quickset. I would recommend you to uninstall 'Dell Quickset' from Control Panel and re-install it.
Please ensure that after you've uninstalled Dell Quickset from the computer, restarted the computer, then install it from the link mentioned in my previous post.
I've done all your instructions: uninstall Quickset, reboot laptop, install Quickset again, reboot laptop, but finally I have the same result: 3 Quick Launch buttons don't work
I would suggest you to perform System Restore. Here are the steps:
You may refer to the video:
Please update the BIOS for your computer. Here is the link: http://dell.to/14YEo9Q
Note: Before updating BIOS please ensure that: *Battery is 10%> or >10% charged *Battery charger should be connected *No external devices (flash drives, printers, external hard drives) should be connected. *All other programs should be closed and documents saved
Hope this helps.
See if this works. Pres the Windows key and the x keys at the same time. You should see the Windows Mobility center.
In the Finction Key Row, make sure it's selected as Multimedia key
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
I have the latest update for my BIOS, A13 version but it's not helped me.
Also I don't have the previous system restore. So, I can't roll back.
Both of multimedia and functional behaviours work fine. But any of them don't solves my problems.
Thank you for the response. I would suggest you to perform PC restore, which means taking the computer back to factory defaults to eradicate any software issues.Note: We would advise you to take a complete backup of your data (pictures, music files, videos, documents and applications) as this step leads to complete data loss. Please disconnect any external peripherals as well.
To perform PC restore:
You may refer to the link http://dell.to/VpM12n Please reply if you have any questions.
Hi Appu S,
It was a hardware issue. I've already repair it.
Thanks for your help!
Glad to know the issue is resolved. Do reach out in case you have any further questions.