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Inspiron 17R SE, problem to boot correctly

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Hi everybody,

I come here to see if someone has the answer to my problem.

I have a new Dell Inspiron 17R SE and everytime I have to boot it twice to make it work.

When I start the first try, I see the Dell Logo for half a second and the screen gets black. After touching the keyboard or the touchpad, "F12 Boot"  is written on the screen in the bottom right hand corner which is highlighted when I touch a button.

Then nothing happens, so I turn it off with the power button.

When I try again, it goes well, it appears to be a little bit slow but ok.

Thanks in advance for your help.

All Replies
  • Hello Alinos,

    I would suggest a couple of steps which would help us isolate the issue. Please follow the steps mentioned below.

    1. Releasing the flea power.
    -- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.

    2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics
    It runs the test on the hardware components of the computer. Run the test and check if it gives any error code. Note down the error code and update me with the same, would let you know the next course of action. 

    Please try the steps and write back to us, would be glad to assist further.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Um... what's "flea power" ;-)

  • Hello Allan D

    Thanks for the reply.

    I have run the first test, it doesn't work, so i tryed the second test and it said my computer is ok.

    I don't have time now for a new attempt, so I'll try it later and I'll write back later.

    Best Regards

    Alinos

  • Hi Allan D

    So I have run the e-Psa test with my second try to boot the computer and the answer was:

    "No problems have been found with the system so far.

    Do you want to run the remaining memory tests? This will take about 30 minutes or more?

    Do you want to continue?(recommanded)"

    So I continued and after 3 hours, it was 100% completed and it said :

    "Success

    All tests passed"

    And I didn't run an other test.

    But the matter is I can't run the test on the very first boot because I can't reach the ePSA at this moment.

    So tell me what is the next step, please.

    Best regards

    Alinos

  • Some information in regards to this - review the numerous posts about 7720 BIOS and BOOT problems use the Search for "7720 BIOS" and you will see that you are not alone with this issue.  On some threads DELL Engineering has finally stepped in because of the numerous complaints and they are now gathering information.

    It Seems that BIOS Versions A11 and A12 maybe causing this issue as well as the issues with the BIOS being completely in accessible to some of us.

    See this post en.community.dell.com/.../19486769.aspx

    See this post en.community.dell.com/.../19482406.aspx

    See this post  en.community.dell.com/.../19478980.aspx

    As well as many others you are not the alone with this issue. 

    Surprised that the all the Dell Reps haven't been made aware of this situation until now.. guess they have to wait until a lot of people start complaining before actually working one what others in the know have stated for quite some time. :( Sad very Sad.

  • Hello Alinos,

    Try resetting the  BIOS to defaults. For more information on resetting the BIOS to the defaults, refer to the Resetting the System Setup (BIOS) to its Default Settings section. Try the step and check the functionality. 

    Please write back for more details.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi Allan D

    Thanks for the reply

    Like you know, there is some bad issues with the A11 and the A12 version of Bios.

    I tested to flash again the A12 version and I couldn't run the flash.

    A Dell engineer is taking charge actually for my problem, he will respond to me today normally.

    Before checking your advice, I just don't know what kind of Bios version I got originally. I might think it's the A11...

    And I don't know if I can reset Bios yet, like I tested flashing again the A12.

    I'll let you know the answer in time.

    Thanks and best regards

    Alinos

  • Hello Allan D

    So my contact responded not to do anything on my computer for now and wait until Friday.

    At this date (and maybe sooner), he will be able to tell me some new advice and I hope it will solve the problem.

    Cheers

    Alinos

  • Hi Alinos,

    Please do write back with the end result. Awaiting your response! 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi Allan D

    I don't have the result yet but I'll let you know about the end result.

    I'm writing in the French Dell community too: fr.community.dell.com/.../737.aspx

    But no answer from Dell there...

    The other guy Gogo93, who has opened the topic, ran tests, same tests you brought to me,  with a technician support, and hasn't rectified the problem.

    His 7720 is going to the Dell repair shop and they tell him, it'll be back in 6 days normally.

    Gogo93 will let me know which part was changed in his laptop.

    Regards

  • f this is any comfort, I have exactly the same problem on a spanking new Insipiron 17R SE

    I have a Dell technician booked for tomorrow to change out the mother board following extensive discussion and tests yesterday.

    This does seem to be a recent problem, Dell did not appear to have data on the problem.

    I will let you know the outcome.

    Please let me know if you find the solution

  • Hi again

    Dell technician just fitted a new motherboard and so far so good, system boots first time.

    The Bios is back to A11

    The UEFI boot sequence now includes Windows Boot Manager as first in sequence followed by Network Boot: This was missing before.

    If it fails again I will let you know.

    At the moment it looks like a defective batch of motherboards. Do they test every one?

  • Hi Temiscouata

    Thanks for the reply and good for you!

    All we need to know now, is when and how Dell will reply to everyone about this problem.

    Is there a series of motherboards dysfunctioning, like you think?

    I expect a final answer tomorrow for my problem.

    Cheers luckyman 

  • Hello Alinos,

    I would request you to private message me the system service tag so that I escalate the matter to our product research group. To private message, click on my user name and click start conversation. I would also request you let us the end result from the french team.

    Please write back, would be glad to assist you further.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hello Allan

    I don't have any good news about the problem.

    My contact just told me, my case will be solved by another support team who will send me an email in the next days.

    So I'm already stuck in the same situation.

    I'll let you know the end result.

    Cheers

    Alinos