DELL Studio 1555 power up problem

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DELL Studio 1555 power up problem

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Tuesday, December 25, 2012  DELL Studio 1555 power up problem.

The 1555 with & without a battery will not power up & load the OS.  Stops with the DELL logo and the bar under Studio about 2/3 of the way across.  The only key that does anything is the ESC which brings up a screen with the start up info and “Press <F2> to enter SETUP”  but none of the keys do anything at this point.  Only thing I can do is power off the laptop & start again with the same results.

All Replies
  • Replaced CMOS battery and 1555 still fails to startup.

  • Removed memory modules and on powerup 1555 beeps.  Put memory modules back and back to original problem with about 2/3rd of the startup bar complete.

  • Travis,

    Do you still have this problem? If not, what was the verdict and the solution? I am having exactly the same problem as yours. My laptop is a dell 1555

    Thanks

    Jang

  • My problem was a defective HD which I replaced and then loaded WIN 7 & Office 2010 SW.

  • Hi!

    I am having the same problem as mentioned above I've tried with and with out battery to load the system but it fails and is stuck at the Dell startup logo 2/3 of the bar in progress,on pressing either of the F2 or F12 buttons,the options get highlighted but doesn't go further,on pressing Esc it shows BIOS information and on pressing F2 on this screen it shows "Entering Setup" but doesn't go beyond it.On pressing Alt,Ctrl & Delete it restarts the system but still doesn't go beyond Dell startup logo but it proves that the Integrated Keyboard is still working and the system is not completely frozen as it accepts keys commands to certain effect.And I believe there is not a problem with my Harddisk either as in the case of Travis as Dell Support Center Software tests had not reported any problems with the harddisk or any other components on the system on previous night and also I didn't notice any problems previously on the operations of harddisk and besides in all the years of experience I've garnered using Windows based systems I know that if harddisk or OS were the culprits at least the system should progressed beyond BIOS startup screen and would display that no boot media found or no harddisk detected or harddisk failure(though I may be wrong and learn something new about system crashes Smile ).This my humble opinion.And one thing more on pressing Esc the system BIOS information shows passed against physical memory information.

    So.anybody out there can you help me in resolving this issue.I'll be obliged.

    Thanking in anticipation!

    Regards

    Md. Tariq Saleh

  • Hi Tariq,

    Welcome to the Community,

    Try running the onboard hardware diagnostics.To run the diagnostics press and hold down Fn key and press the power button to turn on the system(while holding down Fn key).

    Post back error code/message if any.

    Also please confirm your system model and version of Windows installed.

    Thank You

    Dell | Social Media Outreach | Global Social Media & Community




  • Replied to by Md. Tariq Saleh

    Assalam o alekum Roshan,

    Thanks for your prompt reply(as I wasn't expecting it )

    My system model is Studio 1555 and my OS version is Windows 7 Home Premium 64-bit(see my tags)

    My problem got solved but none of your suggestions worked. I tried the Fn key (as to the procedure laid down by you) and the F12 as mentioned in the following article:
    http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_300428&isLegacy=true
    Article ID : 266787 Date Published : 2006-06-06 Journal ID : 812b03ce-6fe8-497c-9c16-76e182903c40

    I called up a cousin of mine to help(He is an IT Manager/Administrator with quite a experience in Software side but he not a Hardware Pro).After trying the above mentioned procedures, he tried to run the diagnostics from the CD provided by the Dell on purchase (Drivers And Utilities P/N GX7TK Rev.A01 September 2009) as he thought system would boot from the CD. But the system didn't boot from it and the CD got stuck as there is no button(Slot Load CD/DVD Drive) to eject it in BIOS mode or a small hole in which by inserting a pin you can manually eject the CD(as built in a Retracting Tray CD/DVD Drive).Is there a way to eject Slot Load Drive in BIOS mode or eject it manually.
    Then he remove the CMOS battery to reset the BIOS to see that if it works but to no avail, then he suggested that maybe the system is trying to boot from the CD and something is stuck in the CD Drive(as there are many little children around in my house and there is a chance that someone had inserted something in the drive in my absence),so he suggested that we remove the drive and the tedious task began(as either one of us had not opened up a Laptop before we seek help from the internet to dissemble the laptop, we did so because the warranty had already expired so what the hell ).We took reference from the following site:
    http://www.insidemylaptop.com/how-to-disassemble-dell-studio-1555-laptop/

    Is there a Dell manual to do so please provide me the link if you know.

    Step by step we progressed to gain access to the DVD drive and removed it(with minor mishaps along the way) and then we reassembled the laptop again and pushed the power button viola the system booted perfectly and we gained access to the OS but the Touch Pad was not working(it was reassembled in a haste as my cousin was in my house for long time and it was getting late at night and he had to go to his job morrow) so he left me with the job to redo the de-assembly/assembly of the laptop again(armed with the new knowledge to open up a laptop I gratefully obliged ).

    So I opened up the laptop again and connected the DVD drive again to see what happens and connected the data cable of the Touch Pad which was loose and did the re-assembly of laptop and powered it up and the system booted normally again and all things were working fine except the DVD drive it ejected the CD but when I re-inserted the CD it showed the capacity of the drive but reported as there is no media on it(I thought may it was the CD as it got all scratched up as my cousin tried to pry it out manually from the drive when we took it out from the laptop). Then I used the Dell Support Center Software to check the condition of the drive and this time I did a custom check bellow is the log file:

    Dell Support Center Log File

    Sunday, January 20, 2013 9:10:26 PM

    Overall Test Result: Failed

    TSSTcorp DVD+-RW TS-T633C ATA Device

    Model Number:

    TSSTcorp DVD+/-RW TS-T633C

    Drive Serial Number:

    R3706GOS942307

    Firmware Revision:

    D900

    Drive Letter:

    D

    Readable Media:

    CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

    Writable Media:

    CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED

    Write Strategy:

    TAO, SAO, RAW, RAW-MS

    DRAM Test

    Test Started

    1/20/2013 8:45:40 PM

    Warning Message:

    Problem initiating the test.

    1/20/2013 8:47:05 PM

    Test Finished:

    Not Supported

    1/20/2013 8:47:06 PM

    Flash ROM Test

    Test Started

    1/20/2013 8:47:07 PM

    Test Finished:

    Passed

    1/20/2013 8:47:11 PM

    Main IC Test

    Test Started

    1/20/2013 8:47:12 PM

    Test Finished:

    Passed

    1/20/2013 8:47:13 PM

    OPU Test

    Test Started

    1/20/2013 8:47:13 PM

    Test Finished:

    Passed

    1/20/2013 8:47:16 PM

    Spindle Test

    Test Started

    1/20/2013 8:47:16 PM

    Warning Message:

    Problem initiating the test.

    1/20/2013 8:47:28 PM

    Test Finished:

    Not Supported

    1/20/2013 8:47:29 PM

    CD Linear Seek Test

    Test Started

    1/20/2013 8:47:29 PM

    Test Finished:

    No Media

    1/20/2013 8:51:35 PM

    CD Random Seek Test

    Test Started

    1/20/2013 8:51:35 PM

    Test Finished:

    No Media

    1/20/2013 8:56:26 PM

    CD Funnel Seek Test

    Test Started

    1/20/2013 8:56:26 PM

    Test Finished:

    No Media

    1/20/2013 9:02:52 PM

    CD Linear Read Compare Test

    Test Started

    1/20/2013 9:02:53 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:03:56 PM

    Error Message:

    There was an error reading sector 620.

    1/20/2013 9:03:56 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:04:04 PM

    Error Message:

    There was an error reading sector 620.

    1/20/2013 9:04:04 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:04:09 PM

    Error Message:

    There was an error reading sector 621.

    1/20/2013 9:04:09 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:04:18 PM

    Error Message:

    There was an error reading sector 621.

    1/20/2013 9:04:18 PM

    Error Message:

    Maximum errors of 3 exceeded. Canceling test.

    1/20/2013 9:04:18 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:07:44 PM

    Error Message:

    There was an error reading sector 608.

    1/20/2013 9:07:44 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:07:54 PM

    Error Message:

    There was an error reading sector 608.

    1/20/2013 9:07:54 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:07:59 PM

    Error Message:

    There was an error reading sector 609.

    1/20/2013 9:07:59 PM

    Error Message:

    The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR

    1/20/2013 9:08:04 PM

    Error Message:

    There was an error reading sector 609.

    1/20/2013 9:08:04 PM

    Error Message:

    Maximum errors of 3 exceeded. Canceling test.

    1/20/2013 9:08:04 PM

    Test Finished:

    Failed (Error code: WCD54-FZ7)

    1/20/2013 9:08:15 PM

    System Summary

    Product

    Studio 1555

    BIOS Version String

    A13

    Service Tag

    <Admin Note:service tag removed per privacy policy~RK>

    Express Service Code

    <Admin Note:express service code removed per privacy policy~RK>

    Operating System

    Name

    Microsoft Windows 7 Home Premium Edition (64-bit)

    Service Pack

    Service Pack 1

    Build Number

    7601

    DirectX Version

    11

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (CPU:0)

    Name

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz

    Cores

    2

    Threads

    2

    System Memory

    Total Physical Memory

    4.00 GB

    Maximum Supported Memory

    8.00 GB

    Battery - Microsoft ACPI-Compliant Control Method Battery

    Battery Name

    Dell

    Type

    LION - Lithium Ion

    Battery Serial Number

    857

    Hard Drive - TOSHIBA MK5055GSX ATA Device

    Vendor

    Toshiba

    Model Number

    TOSHIBA MK5055GSX

    Serial Number

    X9CIT8O1T

    Firmware Revision

    FG000D

    Marketed Size

    500.1 GB

    Optical Drive - TSSTcorp DVD+-RW TS-T633C ATA Device

    Model Number

    TSSTcorp DVD+/-RW TS-T633C

    Drive Serial Number

    R3706GOS942307

    Firmware Revision

    D900

    Operating System

    Name

    Microsoft Windows 7 Home Premium Edition (64-bit)

    Service Pack

    Service Pack 1

    Build Number

    7601

    DirectX Version

    11

    Windows Directory

    c:\windows

    System Directory

    c:\windows\system32

    Maximum OS Memory

    16.00 GB

    System Name

    KARACHI-PC

    User Name

    karachi

    Windows Experience Index

    Base Score

    3.4

    Processor Subscore

    5.7

    Memory (RAM) Subscore

    5.7

    Graphics (Aero) Subscore

    4.1

    Gaming Graphics Subscore

    3.4

    Primary Disk Subscore

    5.6

    Assessment State

    Valid Scores

    Assessment Date

    3/26/2012 3:14:40 PM

    Windows Update

    Automatic Updates

    Automatic download and install

    Last checked

    2013-01-20 05:33:51

    Security

    Windows Update

    Automatic Updates

    Automatic download and install

    Last checked

    2013-01-20 05:33:51

    Firewall - Windows Firewall

    Windows Firewall Enabled

    Yes

    Virus Scanner - avast! Antivirus

    Product Name

    avast! Antivirus

    Program Up To Date

    Yes

    On Access Scanning Enabled

    Yes

    Virus Scanner - Microsoft Security Essentials

    Product Name

    Microsoft Security Essentials

    Program Up To Date

    Yes

    On Access Scanning Enabled

    Yes

    Motherboard

    System Board

    Chipset

    Intel GM45/PM45/GS45/GL40/GS40

    Southbridge

    Intel 82801IBM (ICH9M)

    BIOS

    Vendor

    Dell Inc.

    Release Date

    04/02/2011

    BIOS Version String

    A13

    ROM Size

    2.00 MB

    SMBIOS

    Version

    2.5

    ACPI Thermal Zones

    TZ00

    Current Temperature

    58 C

    TZ01

    Current Temperature

    47 C

    TZ02

    Current Temperature

    0 C

    Standard AHCI 1.0 Serial ATA Controller

    Interface

    PCI

    Location

    PCI bus 0, device 31, function 2

    Type

    SATA Controller

    Class

    01h:06h:01h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2929h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6-21-2006

    Driver

    c:\windows\system32\drivers\msahci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2937

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 0

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2937h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2938

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 1

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2938h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2939

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 2

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2939h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 7

    Type

    USB EHCI Controller (USB 2.0)

    Class

    0Ch:03h:20h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    293Ch

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbehci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2934

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 0

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2934h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2935

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 1

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2935h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2936

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 2

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2936h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 7

    Type

    USB EHCI Controller (USB 2.0)

    Class

    0Ch:03h:20h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    293Ah

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbehci.sys

    Processors

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (CPU:0)

    Name

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz

    Cores

    2

    Threads

    2

    Signature

    1067Ah

    Family

    6h

    Model

    17h

    Technology

    45 nm

    Performance

    Max Qualified Speed

    2.20 GHz

    Current Speed

    2.19 GHz

    Multiplier

    x 11.0 (6 - 11)

    FSB Speed

    798.01 MHz

    Bus Speed

    199.50 MHz

    Features

    MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD

    Cache Summary

    L1 Instruction Cache

    2 x 32.00 kB

    L1 Data Cache

    2 x 32.00 kB

    L2 Cache

    2.00 MB

    Core : 0

    Temperature

    60 C

    Threads

    1

    Core : 1

    Temperature

    60 C

    Threads

    1

    L1 Data Cache

    Quantity

    2

    Level

    L1

    Type

    Data

    Size

    32.00 kB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    L1 Instruction Cache

    Quantity

    2

    Level

    L1

    Type

    Instruction

    Size

    32.00 kB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    L2 Cache

    Quantity

    1

    Level

    L2

    Type

    Unified

    Size

    2.00 MB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    Memory

    System Memory

    Total Physical Memory

    4.00 GB

    Maximum Supported Memory

    8.00 GB

    Page Files

    Total Size

    3.84 GB

    Recommended Total Size

    5.76 GB

    Page File c:\pagefile.sys

    Location

    c:\pagefile.sys

    Size

    3.84 GB

    2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)

    Source

    SPD

    Memory Size

    2.00 GB

    Memory Type

    DDR2-SDRAM (PC2-6400 / 800 MHz)

    Memory Manufacturer

    Nanya Technology

    Memory Manufacture Date

    Week 37, Year 2009

    Memory Part Number

    NT2GT64U8HD0BN-AD

    Memory Serial Number

    B5AA1627

    Memory Revision Code

    0020

    2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)

    Source

    SPD

    Memory Size

    2.00 GB

    Memory Type

    DDR2-SDRAM (PC2-6400 / 800 MHz)

    Memory Manufacturer

    Nanya Technology

    Memory Manufacture Date

    Week 37, Year 2009

    Memory Part Number

    NT2GT64U8HD0BN-AD

    Memory Serial Number

    9AAD1626

    Memory Revision Code

    0020

    Batteries

    Microsoft ACPI-Compliant Control Method Battery

    Battery Name

    Dell

    Manufacturer Name

    SANYO

    Type

    LION - Lithium Ion

    Battery Serial Number

    857

    Designed Capacity Percentage

    42

    Current Charge Percentage

    100

    Current Charge

    2.18 Wh

    Full Charged Capacity

    2.18 Wh

    Designed Capacity

    5.20 Wh

    Voltage

    12.50 V

    Communications

    Network Card - Intel(R) WiFi Link 5100 AGN

    MAC Address

    00:24:d6:09:c3:fc

    Adapter Connected

    No

    IP Address

    0.0.0.0

    IP Mask

    0.0.0.0

    Gateway IP Address

    0.0.0.0

    Adapter DHCP Enabled

    Yes

    Driver Provider

    Intel

    Driver Version

    12.4.1.11, 5-14-2009

    Network Card - Broadcom NetLink (TM) Gigabit Ethernet

    MAC Address

    00:26:b9:0c:80:a5

    Adapter Connected

    Yes

    Current Speed

    100.00 Mbps

    IP Address

    192.168.1.2

    IP Mask

    255.255.255.0

    Gateway IP Address

    192.168.1.1

    DHCP Server

    192.168.1.1

    Adapter DHCP Enabled

    Yes

    Driver Provider

    Microsoft Corporation

    Driver Version

    11.22.0.2, 4-26-2009

    Hard Drives

    TOSHIBA MK5055GSX ATA Device

    Vendor

    Toshiba

    Model Number

    TOSHIBA MK5055GSX

    Serial Number

    X9CIT8O1T

    Firmware Revision

    FG000D

    Size

    465.8 GB

    Marketed Size

    500.1 GB

    Cache Size

    8 MB

    Sector Information

    Physical Sector Size

    512 B

    Logical Sector Size

    512 B

    Logical Sector Count

    976773168

    Supported Standards

    ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

    Temperature Information

    Temperature

    41 C

    Maximum Temperature (Power Cycle)

    43 C

    Maximum Temperature (Lifetime)

    55 C

    Maximum Recommended

    55 C

    Maximum Temperature Limit

    60 C

    Minimum Recommended

    15 C

    Minimum Temperature Limit

    10 C

    SMART Attributes

    Power Cycles

    3256

    Power On Hours

    198898

    Load Cycle Count

    11014

    Reallocations

    699

    Ultra DMA CRC Errors

    38331274

    Maximum Temperature (Lifetime)

    55 C

    Minimum Temperature (Lifetime)

    15 C

    Security Information

    Status

    User password not set, Security is unlocked, Security is frozen

    Master Password Capability

    High Security

    Erase Time

    170 minutes

    Excessive Password Attempts

    No

    OS - C:

    Volume Serial Number

    AC56-B810

    File System

    NTFS

    Volume Capacity

    451.07 GB

    Volume Free Space

    317.54 GB

    Volume Used Space

    133.53 GB

    Optical Drives

    TSSTcorp DVD+-RW TS-T633C ATA Device

    Model Number

    TSSTcorp DVD+/-RW TS-T633C

    Drive Serial Number

    R3706GOS942307

    Firmware Revision

    D900

    Drive Letter

    D

    Readable Media

    CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

    Writable Media

    CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED

    Write Strategy

    TAO, SAO, RAW, RAW-MS

    Video

    Video Card - Mobile Intel(R) 4 Series Express Chipset Family

    Vendor Name

    Intel Corporation

    Interface

    PCI

    Video Card Chip Type

    Mobile Intel(R) 4 Series Express Chipset Family

    Video Card Memory

    1.80 GB

    Video Card BIOS

    Intel Video BIOS

    Driver Provider

    Intel Corporation

    Driver Version

    8.15.10.2302, 2-11-2011

    Video Card - Mobile 4 Series Chipset Integrated Graphics Controller

    Vendor Name

    Intel Corporation

    Interface

    PCI

    Display - Generic PnP Monitor

    Mode

    1366 x 768 (32-bit) (59 Hz)

    Preferred Mode

    1366 x 768 (59 Hz)

    Signal Type

    Digital

    Video Capture Device - Integrated Webcam

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6/21/2006

    Audio

    Sound Card - IDT High Definition Audio CODEC

    Driver Provider

    IDT

    Driver Version

    6.10.0.6217, 6-29-2009

    Driver

    c:\windows\system32\drivers\stwrt64.sys

    Sound Card - Intel(R) High Definition Audio HDMI

    Driver Provider

    Intel(R) Corporation

    Driver Version

    6.10.1.2073, 5-26-2009

    Driver

    c:\windows\system32\drivers\intchdmi.sys

    USB Devices

    USB Composite Device

    Device Version

    137.2.6

    USB Version

    2.0.0

    USB Device Speed

    USB 2.0 (High-speed)

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbccgp.sys

    Input Devices

    Keyboard - Standard PS/2 Keyboard

    Manufacturer

    (Standard keyboards)

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6-21-2006

    Driver

    c:\windows\system32\drivers\i8042prt.sys

    Mouse - Dell Touchpad

    Manufacturer

    Synaptics

    Driver Provider

    Synaptics

    Driver Version

    13.2.2.2, 6-26-2009

    Printers

    PDFCreator

    Model

    PDFCreator

    Path

    PDFCreator

    Driver Version

    0.3.9200.16384

    Driver

    C:\Windows\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL

    Microsoft XPS Document Writer

    Model

    Microsoft XPS Document Writer

    Path

    Microsoft XPS Document Writer

    Driver Version

    0.3.7601.17514

    Driver

    C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

    Product Version: 3.2.6032.102

    Note: In this log it shows DRAM & Spindle Test Not Supported it is done after I upgraded the firmware of DVD Drive to version D900 from Dell Site, but I did a check before the upgrade when the firmware version was D500 the results showed DRAM as passed and Spindle Test as failed.

    All of my OS Updates are current including the optional ones too. And I never did a Re-installation of the OS or any software preinstalled/factory default with the system. About 20 days or a month back I upgraded the BIOS and Dell Support Center software from Dell Site.

    So, Roshan can you elucidate on what happened there. Why the System was not booting. Any clues.

    Here is the System Info of the hardware installed on my system if it might help:

    Dell Support Center: System Information

    Sunday, January 20, 2013 6:43:37 PM

    System Summary

    Product

    Studio 1555

    BIOS Version String

    A13

    Service Tag

    <Admin Note:service tag removed per privacy policy~RK>

    Express Service Code

    <Admin Note:express service code removed per privacy policy~RK>

    Operating System

    Name

    Microsoft Windows 7 Home Premium Edition (64-bit)

    Service Pack

    Service Pack 1

    Build Number

    7601

    DirectX Version

    11

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (CPU:0)

    Name

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz

    Cores

    2

    Threads

    2

    System Memory

    Total Physical Memory

    4.00 GB

    Maximum Supported Memory

    8.00 GB

    Battery - Microsoft ACPI-Compliant Control Method Battery

    Battery Name

    Dell

    Type

    LION - Lithium Ion

    Battery Serial Number

    857

    Hard Drive - TOSHIBA MK5055GSX ATA Device

    Vendor

    Toshiba

    Model Number

    TOSHIBA MK5055GSX

    Serial Number

    X9CIT8O1T

    Firmware Revision

    FG000D

    Marketed Size

    500.1 GB

    Optical Drive - TSSTcorp DVD+-RW TS-T633C ATA Device

    Model Number

    TSSTcorp DVD+/-RW TS-T633C

    Drive Serial Number

    R3706GOS942307

    Firmware Revision

    D500

    Operating System

    Name

    Microsoft Windows 7 Home Premium Edition (64-bit)

    Service Pack

    Service Pack 1

    Build Number

    7601

    DirectX Version

    11

    Windows Directory

    c:\windows

    System Directory

    c:\windows\system32

    Maximum OS Memory

    16.00 GB

    System Name

    KARACHI-PC

    User Name

    karachi

    Windows Experience Index

    Base Score

    3.4

    Processor Subscore

    5.7

    Memory (RAM) Subscore

    5.7

    Graphics (Aero) Subscore

    4.1

    Gaming Graphics Subscore

    3.4

    Primary Disk Subscore

    5.6

    Assessment State

    Valid Scores

    Assessment Date

    3/26/2012 3:14:40 PM

    Windows Update

    Automatic Updates

    Automatic download and install

    Last checked

    2013-01-20 05:33:51

    Security

    Windows Update

    Automatic Updates

    Automatic download and install

    Last checked

    2013-01-20 05:33:51

    Firewall - Windows Firewall

    Windows Firewall Enabled

    Yes

    Virus Scanner - avast! Antivirus

    Product Name

    avast! Antivirus

    Program Up To Date

    Yes

    On Access Scanning Enabled

    Yes

    Virus Scanner - Microsoft Security Essentials

    Product Name

    Microsoft Security Essentials

    Program Up To Date

    Yes

    On Access Scanning Enabled

    Yes

    Motherboard

    System Board

    Chipset

    Intel GM45/PM45/GS45/GL40/GS40

    Southbridge

    Intel 82801IBM (ICH9M)

    BIOS

    Vendor

    Dell Inc.

    Release Date

    04/02/2011

    BIOS Version String

    A13

    ROM Size

    2.00 MB

    SMBIOS

    Version

    2.5

    ACPI Thermal Zones

    TZ00

    Current Temperature

    52 C

    TZ01

    Current Temperature

    44 C

    TZ02

    Current Temperature

    0 C

    Standard AHCI 1.0 Serial ATA Controller

    Interface

    PCI

    Location

    PCI bus 0, device 31, function 2

    Type

    SATA Controller

    Class

    01h:06h:01h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2929h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6-21-2006

    Driver

    c:\windows\system32\drivers\msahci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2937

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 0

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2937h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2938

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 1

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2938h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2939

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 2

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2939h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C

    Interface

    PCI

    Location

    PCI bus 0, device 26, function 7

    Type

    USB EHCI Controller (USB 2.0)

    Class

    0Ch:03h:20h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    293Ch

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbehci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2934

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 0

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2934h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2935

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 1

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2935h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB Universal Host Controller - 2936

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 2

    Type

    USB UHCI Controller (USB 1.0)

    Class

    0Ch:03h:00h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    2936h

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbuhci.sys

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A

    Interface

    PCI

    Location

    PCI bus 0, device 29, function 7

    Type

    USB EHCI Controller (USB 2.0)

    Class

    0Ch:03h:20h

    PCI Identification

    Vendor Name

    Intel Corporation

    Vendor ID

    8086h

    Device ID

    293Ah

    Revision

    03h

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbehci.sys

    Processors

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (CPU:0)

    Name

    Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz

    Cores

    2

    Threads

    2

    Signature

    1067Ah

    Family

    6h

    Model

    17h

    Technology

    45 nm

    Performance

    Max Qualified Speed

    2.20 GHz

    Current Speed

    1.20 GHz

    Multiplier

    x 6.0 (6 - 11)

    FSB Speed

    798.03 MHz

    Bus Speed

    199.51 MHz

    Features

    MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD

    Cache Summary

    L1 Instruction Cache

    2 x 32.00 kB

    L1 Data Cache

    2 x 32.00 kB

    L2 Cache

    2.00 MB

    Core : 0

    Temperature

    52 C

    Threads

    1

    Core : 1

    Temperature

    51 C

    Threads

    1

    L1 Data Cache

    Quantity

    2

    Level

    L1

    Type

    Data

    Size

    32.00 kB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    L1 Instruction Cache

    Quantity

    2

    Level

    L1

    Type

    Instruction

    Size

    32.00 kB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    L2 Cache

    Quantity

    1

    Level

    L2

    Type

    Unified

    Size

    2.00 MB

    Associativity

    8-Way Set-Associative

    Line Size

    64 bytes

    Memory

    System Memory

    Total Physical Memory

    4.00 GB

    Maximum Supported Memory

    8.00 GB

    Page Files

    Total Size

    3.84 GB

    Recommended Total Size

    5.76 GB

    Page File c:\pagefile.sys

    Location

    c:\pagefile.sys

    Size

    3.84 GB

    2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)

    Source

    SPD

    Memory Size

    2.00 GB

    Memory Type

    DDR2-SDRAM (PC2-6400 / 800 MHz)

    Memory Manufacturer

    Nanya Technology

    Memory Manufacture Date

    Week 37, Year 2009

    Memory Part Number

    NT2GT64U8HD0BN-AD

    Memory Serial Number

    B5AA1627

    Memory Revision Code

    0020

    2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)

    Source

    SPD

    Memory Size

    2.00 GB

    Memory Type

    DDR2-SDRAM (PC2-6400 / 800 MHz)

    Memory Manufacturer

    Nanya Technology

    Memory Manufacture Date

    Week 37, Year 2009

    Memory Part Number

    NT2GT64U8HD0BN-AD

    Memory Serial Number

    9AAD1626

    Memory Revision Code

    0020

    Batteries

    Microsoft ACPI-Compliant Control Method Battery

    Battery Name

    Dell

    Manufacturer Name

    SANYO

    Type

    LION - Lithium Ion

    Battery Serial Number

    857

    Designed Capacity Percentage

    42

    Current Charge Percentage

    100

    Current Charge

    2.18 Wh

    Full Charged Capacity

    2.18 Wh

    Designed Capacity

    5.20 Wh

    Voltage

    12.36 V

    Communications

    Network Card - Intel(R) WiFi Link 5100 AGN

    MAC Address

    00:24:d6:09:c3:fc

    Adapter Connected

    No

    IP Address

    0.0.0.0

    IP Mask

    0.0.0.0

    Gateway IP Address

    0.0.0.0

    Adapter DHCP Enabled

    Yes

    Driver Provider

    Intel

    Driver Version

    12.4.1.11, 5-14-2009

    Network Card - Broadcom NetLink (TM) Gigabit Ethernet

    MAC Address

    00:26:b9:0c:80:a5

    Adapter Connected

    Yes

    Current Speed

    100.00 Mbps

    IP Address

    192.168.1.2

    IP Mask

    255.255.255.0

    Gateway IP Address

    192.168.1.1

    DHCP Server

    192.168.1.1

    Adapter DHCP Enabled

    Yes

    Driver Provider

    Microsoft Corporation

    Driver Version

    11.22.0.2, 4-26-2009

    Hard Drives

    TOSHIBA MK5055GSX ATA Device

    Vendor

    Toshiba

    Model Number

    TOSHIBA MK5055GSX

    Serial Number

    X9CIT8O1T

    Firmware Revision

    FG000D

    Size

    465.8 GB

    Marketed Size

    500.1 GB

    Cache Size

    8 MB

    Sector Information

    Physical Sector Size

    512 B

    Logical Sector Size

    512 B

    Logical Sector Count

    976773168

    Supported Standards

    ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

    Temperature Information

    Temperature

    39 C

    Maximum Temperature (Power Cycle)

    41 C

    Maximum Temperature (Lifetime)

    55 C

    Maximum Recommended

    55 C

    Maximum Temperature Limit

    60 C

    Minimum Recommended

    15 C

    Minimum Temperature Limit

    10 C

    SMART Attributes

    Power Cycles

    3255

    Power On Hours

    198715

    Load Cycle Count

    11013

    Reallocations

    699

    Ultra DMA CRC Errors

    38290937

    Maximum Temperature (Lifetime)

    55 C

    Minimum Temperature (Lifetime)

    15 C

    Security Information

    Status

    User password not set, Security is unlocked, Security is frozen

    Master Password Capability

    High Security

    Erase Time

    170 minutes

    Excessive Password Attempts

    No

    OS - C:

    Volume Serial Number

    AC56-B810

    File System

    NTFS

    Volume Capacity

    451.07 GB

    Volume Free Space

    317.65 GB

    Volume Used Space

    133.43 GB

    Optical Drives

    TSSTcorp DVD+-RW TS-T633C ATA Device

    Model Number

    TSSTcorp DVD+/-RW TS-T633C

    Drive Serial Number

    R3706GOS942307

    Firmware Revision

    D500

    Drive Letter

    D

    Readable Media

    CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

    Writable Media

    CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED

    Write Strategy

    TAO, SAO, RAW, RAW-MS

    Video

    Video Card - Mobile Intel(R) 4 Series Express Chipset Family

    Vendor Name

    Intel Corporation

    Interface

    PCI

    Video Card Chip Type

    Mobile Intel(R) 4 Series Express Chipset Family

    Video Card Memory

    1.80 GB

    Video Card BIOS

    Intel Video BIOS

    Driver Provider

    Intel Corporation

    Driver Version

    8.15.10.2302, 2-11-2011

    Video Card - Mobile 4 Series Chipset Integrated Graphics Controller

    Vendor Name

    Intel Corporation

    Interface

    PCI

    Display - Generic PnP Monitor

    Mode

    1366 x 768 (32-bit) (59 Hz)

    Preferred Mode

    1366 x 768 (59 Hz)

    Signal Type

    Digital

    Video Capture Device - Integrated Webcam

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6/21/2006

    Audio

    Sound Card - IDT High Definition Audio CODEC

    Driver Provider

    IDT

    Driver Version

    6.10.0.6217, 6-29-2009

    Driver

    c:\windows\system32\drivers\stwrt64.sys

    Sound Card - Intel(R) High Definition Audio HDMI

    Driver Provider

    Intel(R) Corporation

    Driver Version

    6.10.1.2073, 5-26-2009

    Driver

    c:\windows\system32\drivers\intchdmi.sys

    USB Devices

    Laptop_Integrated_Webcam_2M

    Manufacturer

    CN0K143J7248799D09RX

    Device Version

    137.2.6

    USB Version

    2.0.0

    USB Device Speed

    USB 2.0 (High-speed)

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17586, 6-21-2006

    Driver

    c:\windows\system32\drivers\usbccgp.sys

    Input Devices

    Keyboard - Standard PS/2 Keyboard

    Manufacturer

    (Standard keyboards)

    Driver Provider

    Microsoft

    Driver Version

    6.1.7601.17514, 6-21-2006

    Driver

    c:\windows\system32\drivers\i8042prt.sys

    Mouse - Dell Touchpad

    Manufacturer

    Synaptics

    Driver Provider

    Synaptics

    Driver Version

    13.2.2.2, 6-26-2009

    Printers

    PDFCreator

    Model

    PDFCreator

    Path

    PDFCreator

    Driver Version

    0.3.9200.16384

    Driver

    C:\Windows\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL

    Microsoft XPS Document Writer

    Model

    Microsoft XPS Document Writer

    Path

    Microsoft XPS Document Writer

    Driver Version

    0.3.7601.17514

    Driver

    C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

    Product Version: 3.2.6032.102

    Sorry for such a long post and bearing with me.

    Awaiting your reply.

    Thanks

    Regards

    Md. Tariq Saleh

  • Hi Tariq,

    Is it not reading both CD and DVD? Did you run the test with CD/DVD in the optical drive?

    To further check run the onboard diagnostics by tapping F12 on start up(Dell logo),select Diagnostics.

    Note:Make sure there is no Cd or DVD in the drive while running the diagnostics.

    Thank You

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