Tuesday, December 25, 2012 DELL Studio 1555 power up problem.
The 1555 with & without a battery will not power up & load the OS. Stops with the DELL logo and the bar under Studio about 2/3 of the way across. The only key that does anything is the ESC which brings up a screen with the start up info and “Press <F2> to enter SETUP” but none of the keys do anything at this point. Only thing I can do is power off the laptop & start again with the same results.
Replaced CMOS battery and 1555 still fails to startup.
Removed memory modules and on powerup 1555 beeps. Put memory modules back and back to original problem with about 2/3rd of the startup bar complete.
Do you still have this problem? If not, what was the verdict and the solution? I am having exactly the same problem as yours. My laptop is a dell 1555
My problem was a defective HD which I replaced and then loaded WIN 7 & Office 2010 SW.
I am having the same problem as mentioned above I've tried with and with out battery to load the system but it fails and is stuck at the Dell startup logo 2/3 of the bar in progress,on pressing either of the F2 or F12 buttons,the options get highlighted but doesn't go further,on pressing Esc it shows BIOS information and on pressing F2 on this screen it shows "Entering Setup" but doesn't go beyond it.On pressing Alt,Ctrl & Delete it restarts the system but still doesn't go beyond Dell startup logo but it proves that the Integrated Keyboard is still working and the system is not completely frozen as it accepts keys commands to certain effect.And I believe there is not a problem with my Harddisk either as in the case of Travis as Dell Support Center Software tests had not reported any problems with the harddisk or any other components on the system on previous night and also I didn't notice any problems previously on the operations of harddisk and besides in all the years of experience I've garnered using Windows based systems I know that if harddisk or OS were the culprits at least the system should progressed beyond BIOS startup screen and would display that no boot media found or no harddisk detected or harddisk failure(though I may be wrong and learn something new about system crashes ).This my humble opinion.And one thing more on pressing Esc the system BIOS information shows passed against physical memory information.
So.anybody out there can you help me in resolving this issue.I'll be obliged.
Thanking in anticipation!
Md. Tariq Saleh
Welcome to the Community,
Try running the onboard hardware diagnostics.To run the diagnostics press and hold down Fn key and press the power button to turn on the system(while holding down Fn key).
Post back error code/message if any.
Also please confirm your system model and version of Windows installed.
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Assalam o alekum Roshan,
Thanks for your prompt reply(as I wasn't expecting it )
My system model is Studio 1555 and my OS version is Windows 7 Home Premium 64-bit(see my tags)
My problem got solved but none of your suggestions worked. I tried the Fn key (as to the procedure laid down by you) and the F12 as mentioned in the following article:http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_300428&isLegacy=trueArticle ID : 266787 Date Published : 2006-06-06 Journal ID : 812b03ce-6fe8-497c-9c16-76e182903c40
I called up a cousin of mine to help(He is an IT Manager/Administrator with quite a experience in Software side but he not a Hardware Pro).After trying the above mentioned procedures, he tried to run the diagnostics from the CD provided by the Dell on purchase (Drivers And Utilities P/N GX7TK Rev.A01 September 2009) as he thought system would boot from the CD. But the system didn't boot from it and the CD got stuck as there is no button(Slot Load CD/DVD Drive) to eject it in BIOS mode or a small hole in which by inserting a pin you can manually eject the CD(as built in a Retracting Tray CD/DVD Drive).Is there a way to eject Slot Load Drive in BIOS mode or eject it manually.Then he remove the CMOS battery to reset the BIOS to see that if it works but to no avail, then he suggested that maybe the system is trying to boot from the CD and something is stuck in the CD Drive(as there are many little children around in my house and there is a chance that someone had inserted something in the drive in my absence),so he suggested that we remove the drive and the tedious task began(as either one of us had not opened up a Laptop before we seek help from the internet to dissemble the laptop, we did so because the warranty had already expired so what the hell ).We took reference from the following site:http://www.insidemylaptop.com/how-to-disassemble-dell-studio-1555-laptop/
Is there a Dell manual to do so please provide me the link if you know.
Step by step we progressed to gain access to the DVD drive and removed it(with minor mishaps along the way) and then we reassembled the laptop again and pushed the power button viola the system booted perfectly and we gained access to the OS but the Touch Pad was not working(it was reassembled in a haste as my cousin was in my house for long time and it was getting late at night and he had to go to his job morrow) so he left me with the job to redo the de-assembly/assembly of the laptop again(armed with the new knowledge to open up a laptop I gratefully obliged ).
So I opened up the laptop again and connected the DVD drive again to see what happens and connected the data cable of the Touch Pad which was loose and did the re-assembly of laptop and powered it up and the system booted normally again and all things were working fine except the DVD drive it ejected the CD but when I re-inserted the CD it showed the capacity of the drive but reported as there is no media on it(I thought may it was the CD as it got all scratched up as my cousin tried to pry it out manually from the drive when we took it out from the laptop). Then I used the Dell Support Center Software to check the condition of the drive and this time I did a custom check bellow is the log file:
Sunday, January 20, 2013 9:10:26 PM
Overall Test Result: Failed
TSSTcorp DVD+-RW TS-T633C ATA Device
TSSTcorp DVD+/-RW TS-T633C
Drive Serial Number:
CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
TAO, SAO, RAW, RAW-MS
1/20/2013 8:45:40 PM
Problem initiating the test.
1/20/2013 8:47:05 PM
1/20/2013 8:47:06 PM
Flash ROM Test
1/20/2013 8:47:07 PM
1/20/2013 8:47:11 PM
Main IC Test
1/20/2013 8:47:12 PM
1/20/2013 8:47:13 PM
1/20/2013 8:47:16 PM
1/20/2013 8:47:28 PM
1/20/2013 8:47:29 PM
CD Linear Seek Test
1/20/2013 8:51:35 PM
CD Random Seek Test
1/20/2013 8:56:26 PM
CD Funnel Seek Test
1/20/2013 9:02:52 PM
CD Linear Read Compare Test
1/20/2013 9:02:53 PM
The following error occurred: : : Check Condition: Medium Error - UNRECOVERED READ ERROR
1/20/2013 9:03:56 PM
There was an error reading sector 620.
1/20/2013 9:04:04 PM
1/20/2013 9:04:09 PM
There was an error reading sector 621.
1/20/2013 9:04:18 PM
Maximum errors of 3 exceeded. Canceling test.
1/20/2013 9:07:44 PM
There was an error reading sector 608.
1/20/2013 9:07:54 PM
1/20/2013 9:07:59 PM
There was an error reading sector 609.
1/20/2013 9:08:04 PM
Failed (Error code: WCD54-FZ7)
1/20/2013 9:08:15 PM
BIOS Version String
Express Service Code
Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack 1
Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (CPU:0)
Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz
Total Physical Memory
Maximum Supported Memory
Battery - Microsoft ACPI-Compliant Control Method Battery
LION - Lithium Ion
Battery Serial Number
Hard Drive - TOSHIBA MK5055GSX ATA Device
Optical Drive - TSSTcorp DVD+-RW TS-T633C ATA Device
Drive Serial Number
Maximum OS Memory
Windows Experience Index
Memory (RAM) Subscore
Graphics (Aero) Subscore
Gaming Graphics Subscore
Primary Disk Subscore
3/26/2012 3:14:40 PM
Automatic download and install
Firewall - Windows Firewall
Windows Firewall Enabled
Virus Scanner - avast! Antivirus
Program Up To Date
On Access Scanning Enabled
Virus Scanner - Microsoft Security Essentials
Microsoft Security Essentials
Intel 82801IBM (ICH9M)
ACPI Thermal Zones
Standard AHCI 1.0 Serial ATA Controller
PCI bus 0, device 31, function 2
Intel(R) ICH9 Family USB Universal Host Controller - 2937
PCI bus 0, device 26, function 0
USB UHCI Controller (USB 1.0)
Intel(R) ICH9 Family USB Universal Host Controller - 2938
PCI bus 0, device 26, function 1
Intel(R) ICH9 Family USB Universal Host Controller - 2939
PCI bus 0, device 26, function 2
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
PCI bus 0, device 26, function 7
USB EHCI Controller (USB 2.0)
Intel(R) ICH9 Family USB Universal Host Controller - 2934
PCI bus 0, device 29, function 0
Intel(R) ICH9 Family USB Universal Host Controller - 2935
PCI bus 0, device 29, function 1
Intel(R) ICH9 Family USB Universal Host Controller - 2936
PCI bus 0, device 29, function 2
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
PCI bus 0, device 29, function 7
Max Qualified Speed
x 11.0 (6 - 11)
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD
L1 Instruction Cache
2 x 32.00 kB
L1 Data Cache
Core : 0
Core : 1
Recommended Total Size
Page File c:\pagefile.sys
2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Manufacture Date
Week 37, Year 2009
Memory Part Number
Memory Serial Number
Memory Revision Code
Microsoft ACPI-Compliant Control Method Battery
Designed Capacity Percentage
Current Charge Percentage
Full Charged Capacity
Network Card - Intel(R) WiFi Link 5100 AGN
Gateway IP Address
Adapter DHCP Enabled
Network Card - Broadcom NetLink (TM) Gigabit Ethernet
TOSHIBA MK5055GSX ATA Device
Physical Sector Size
Logical Sector Size
Logical Sector Count
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Maximum Temperature (Power Cycle)
Maximum Temperature (Lifetime)
Maximum Temperature Limit
Minimum Temperature Limit
Power On Hours
Load Cycle Count
Ultra DMA CRC Errors
Minimum Temperature (Lifetime)
User password not set, Security is unlocked, Security is frozen
Master Password Capability
Excessive Password Attempts
OS - C:
Volume Serial Number
Volume Free Space
Volume Used Space
Video Card - Mobile Intel(R) 4 Series Express Chipset Family
Video Card Chip Type
Mobile Intel(R) 4 Series Express Chipset Family
Video Card Memory
Video Card BIOS
Intel Video BIOS
Video Card - Mobile 4 Series Chipset Integrated Graphics Controller
Display - Generic PnP Monitor
1366 x 768 (32-bit) (59 Hz)
1366 x 768 (59 Hz)
Video Capture Device - Integrated Webcam
Sound Card - IDT High Definition Audio CODEC
Sound Card - Intel(R) High Definition Audio HDMI
USB Composite Device
USB Device Speed
USB 2.0 (High-speed)
Keyboard - Standard PS/2 Keyboard
Mouse - Dell Touchpad
Microsoft XPS Document Writer
Product Version: 3.2.6032.102
Note: In this log it shows DRAM & Spindle Test Not Supported it is done after I upgraded the firmware of DVD Drive to version D900 from Dell Site, but I did a check before the upgrade when the firmware version was D500 the results showed DRAM as passed and Spindle Test as failed.
All of my OS Updates are current including the optional ones too. And I never did a Re-installation of the OS or any software preinstalled/factory default with the system. About 20 days or a month back I upgraded the BIOS and Dell Support Center software from Dell Site.
So, Roshan can you elucidate on what happened there. Why the System was not booting. Any clues.
Here is the System Info of the hardware installed on my system if it might help:
x 6.0 (6 - 11)
Sorry for such a long post and bearing with me.
Awaiting your reply.
Is it not reading both CD and DVD? Did you run the test with CD/DVD in the optical drive?
To further check run the onboard diagnostics by tapping F12 on start up(Dell logo),select Diagnostics.
Note:Make sure there is no Cd or DVD in the drive while running the diagnostics.