My wife was surfing the net and watching TV last night when her Inspiron M5030 got the blue screen of death. There have been no other errors or performance issues until now. When she tried to reboot, the laptop just gave 7 loud beeps over and over. Followed the suggestions found elsewhere in this forum, disconnected the power cord, removed battery, held start button down for 30 secs, tried to reboot, but got the same result.
After browsing this forum I've found a lot of people have had the 7 beeps on start up issue with the M5030. I've had really good experience with Dell over the past 8 years, so it's sad to see so many bad comments about them here. In my company, if there's a known problem you just do the right thing, period.
The warranty is up so does anyone have any suggestions??
Stevenrn - Same experience, same canned response with a $400 repair quote. Spoke to a supervisor and got it reduced to $190. Have 4 Dells at home and we have over 100 at my company, will never recommend Dell to anyone again. If the M5030 was a car, it would have been recalled and the repairs done for nothing by now. The people I spoke with were nice enough, but there is no accountability from Dell for the poor design of the heat sink/fan setup in this laptop, which I think is the root cause of the problem.
I used your technique on all of the laptops. It worked on every single one and cost about $25 for the heat gun. In fact; I'm typing this on one of the laptops I repaired. It has been working now without interruption for almost 2 weeks. THANKS FOR THE TIP!
Is this technique for the 7 beeps and black screen?
Glad to hear it!
I know I may have to do it again, from the numbers of failures reported on this boards, but 30 minutes of time at no cost is worth it to keep it running.
So far no problems at all.
My M5030 would beep 7 times when I turned it on, black screen, and then would turn off.
The heat gun and foil solved the problem for me.
Can you go into details what you did or make a video lol, i surely would be helpful becasue im a college student and cant afford buying a new laptop right now.
Report Unresolved Customer Service Issues here: Dell - Unresolved Customer Service IssuesI do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
I have taken the laptop in USA and took that to India. I used the laptop for 10 months. Suddenly my laptop is not switching on. It is giving 7 beep sounds and blank screen. Please suggest me what I need to do to avail the warranty.
Hmm...Here are some kind of beeps and their way to identification.
No Beeps No Power, Loose Card, or Short.
1 Short Beep Normal POST, computer is ok.
2 Short Beep POST error, review screen for error code.
Continuous Beep No Power, Loose Card, or Short.
Repeating Short Beep No Power, Loose Card, or Short.
One Long and one Short Beep Motherboard issue.
One Long and Two Short Beeps Video (Mono/CGA Display Circuitry) issue.
One Long and Three Short Beeps. Video (EGA) Display Circuitry.
Three Long Beeps Keyboard or Keyboard card error.
One Beep, Blank or Incorrect Display Video Display Circuitry.
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It is very unfortunate that the computer is giving 7 beeps. Request you to try following the below steps:
(1) Turn off the Computer.
(2) Remove all the external peripherals like AC Adaptor, Flash drive, battery, etc.
(3) Now press and hold for 30sec (it releases the static on the computer, if present)
(4) Now put back the battery and connect the charger back.
(5) Let the computer charge for few minutes.
(6) Now try turning the computer on.
If this doesn’t work, send me the system service tag through private message. I will check and let you know what needs to be done. To send private message, click on my name and select start conversation.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA
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Can I also ask help and send details of my laptop. thanks
Request you to try the steps mentioned by me in the above post.
The chip reflow is temporary at best. If you get another month out of it you're lucky. It's a poor design, and Dell knows this. I no longer recommend Dell. This is a first in probably 15 years I've be loyal to Dell. It's a pretty sad day. I even bought Dell IPO many years ago.