Daughter's laptop is Dell Inspirion 1545 and she somehow has both a C drive and D drive. I think she was trying to restore it and that's how she got 2 different drives, but anyway, the C drive is almost completely full now. I'm trying to help her completely reformat back to factory settings but nothing works due to the fact that that drive is full/no space/memory. Help????
If the recovery partition on the hard drive is intact, then you may perform PC Restore to take the system back to factory settings. If the hard drive has been replaced or Windows has been re-installed using the disk, then recovery partition may not be available. In that scenario, you will have to re-install the Windows using the recovery disk. Here are the steps to restore your computer to factory defaults.
Note: We would advise you to take a complete backup of your data (pictures, music, videos, and documents) as this step leads to complete data loss. Please disconnect any external peripherals as well.
To perform PC restore:
Please refer to the link for steps to re-install Windows using disk http://dell.to/j6ImBB
Please reply if you have any questions.
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