How to restore to factory settings when c\drive doesn't have enough memory? but D drive does?


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How to restore to factory settings when c\drive doesn't have enough memory? but D drive does?

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Daughter's laptop is Dell Inspirion 1545 and she somehow has both a C drive and D drive.  I think she was trying to restore it and that's how she got 2 different drives, but anyway, the C drive is almost completely full now.  I'm trying to help her completely reformat back to factory settings but nothing works due to the fact that that drive is full/no space/memory.  Help????


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  • Hi RachelFree,

    If the recovery partition on the hard drive is intact, then you may perform PC Restore to take the system back to factory settings. If the hard drive has been replaced or Windows has been re-installed using the disk, then recovery partition may not be available. In that scenario, you will have to re-install the Windows using the recovery disk. Here are the steps to restore your computer to factory defaults.

    Note: We would advise you to take a complete backup of your data (pictures, music, videos, and documents) as this step leads to complete data loss. Please disconnect any external peripherals as well.

    To perform PC restore:

    • Restart PC, press <F8> 3-4 times when the Dell logo appears.
    • Advanced Boot Options menu appears, ‘Repair your Computer' is highlighted, press Enter. (Use the arrow keys to highlight your choice)
    • Windows is loading files screen appears. Wait for it to load.
    • System Recovery Options prompt appears. Specify the language and keyboard input that you want, and then click ‘Next’.
    • Log in as a user who has administrative credentials; select the username from the drop-down list, type the password and click OK.
    • Choose a Recovery Tool Window appears, select Dell Data Safe Restore and Emergency Backup.
    • The Welcome screen will show 2 options; Restore computer and preserve my new or changed files and Select other System Backup and more options. Select the second option (Select other System Backup and more options) and click Next.
    • The next window shows these options; Backup Files and folders and Restore my computer. Select ‘Restore my computer’.
    • Select the Factory Image and click ‘Next’.
    • The next window shows 2 options; 'Preserve new or changed files before restoring to selected System Backup' and 'Restore without preserving new or changed files'. Select the second option (Restore without preserving new or changed files) and click Next.
    • A prompt appears stating that your computer is about to be restored all data currently on your computer will be deleted and replaced with your selected Full System Backup. If an Emergency File & Folder Backup was created, it will still be saved in the location you selected. Click 'Yes, continue' and click Next.
    • PC restore will initiate. Once done, click Restart.
    • Follow the onscreen instructions to create a user account.

    Please refer to the link for steps to re-install Windows using disk

    Please reply if you have any questions.

    Thanks & Regards,
    Appu S
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