Dell XPS 17 (L702x) Orange Blinking Battery Light

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Dell XPS 17 (L702x) Orange Blinking Battery Light

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Hello,

I have started to get the orange blinking battery light on my Dell XPS 17 (L702x). Will replacing the battery stop this blinking orange light?

Thanks

All Replies
  • Hello Plint,

    To isolate the issue, I would suggest checking the battery health meter. On the task bar at the right hand corner, there would be an icon for the battery, double click that and check battery health. It would indicate if there is any issue with the battery. 

    Please write back with results, would be glad to assist further. 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Thanks for the quick reply. It says - Your battery is performing normally.

    However, the battery meter stopped blinking orange. Everything seems to be fine. Do you know why this might have happened?

    Thanks.

  • Hi,

    Glad to know that the computer is working fine now. However, an issue like this is really difficult to identify the cause unless it happens repeatedly. Hence I would suggest, in future if you face any such issue, write back to us. I'd be glad to assist you further. 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • I may have spoke too soon. Tonight after leaving the computer on with the charger plugged in, the battery light started to flash orange 4x then white. After a reboot without the power cable the batter stopped flashing orange. I went to battery settings and battery health is running normally. Should I try to update the BIOS? I'm currently running A08. If so, where can I get the updated BIOS for my computer?

    Thanks again, you guys answer very quickly.

  • Hi,

    I would suggest updating the BIOS to A19

    **NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard. 

    Please write back if you have any further questions.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi Plint, 

    Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi guys,

    I waited until my replacement battery came in the mail. looks like the replacement battery fixed my issue. I never updated to the new BIOS.

    thanks for your help.

  • Hi, 

    Thank you for replying, I'm glad to know that the issue was fixed by replacing the battery.
    Please feel free to contact me in future for further queries.  

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • I am having the same problem with the flashing.

    The difference I have is when I restart I am prompted with "your battery is temporarily disabled, please shut down you computer until operational temperature is achieved".

    Battery life is good, and all info about battery says the battery is good. So, how do I enable my battery and stop the annoying blinking.

    Thanks.

    Bobby

  • Hello Bmoniz,

    Updating the BIOS to the latest version can be tried. Please click here to go to the Drivers and Download page. Enter the system Service Tag, choose the operating system and download and install the latest version of BIOS. 
    **NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard. 

    I would also suggest running the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. In case the test passes, follow the next step.

    -- Run the Dell PC Diagnostics on the battery. 

    Please try the steps and write back with results, would be glad to assist you further. I would request you to mention the system model with your reply. 

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi Bmoniz,  

    Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

    Thanks & Regards
    Allan D
    #iworkfordell
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

    If a post answers your question, please click "Yes".

  • Hi, i have been through all the steps to update drivers, bios, etc and the battery light is still flashing. my laptop is on 13% and will only work on power.

    diagnostics tests have all shown as passed. Battery capacity is 70% of original. 

    What other options are there? I need me laptop to be mobile for work - not plugged in like a desktop.

    Any assistance would be appreciated

  • I have the same problem :( I bought this one from June 2011, now I have regular problems with webcam, LCD screen =.= then battery. It is very disappointing with XPS. I used to use a Vostro and it works properly even after 4 years. However the later version of Vostro has a lower hardware composition compared to XPS. I must buy a XPS instead of Vostro. Wrong choice!

    I will recommend my friend about XPS problems. It is very disappointing with Dell.

  • I have similar problem with an Inspiron laptop (purchased Jan2012). I have never taken the laptop off of AC power but I got the prompt "your battery is temporarily disabled, please shut down you computer until operational temperature is achieved" yesterday after defragging. Other checks are:1) Battery light status blinking white-amber, and 2) battery health has completely drained (0%) since the prompt.  Corrective steps: I attempted to download the BIOS (ver13) but unable due to 0% battery charge.  What recourse now?