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Inspiron 1501, BIOS password lockout (Phoenix 2.6.2)

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This is an older laptop that I'm working on for a friend. She don't have enough money for tech support or anything like that. I went through the system to change the ownership to me, hoping that it would facilitate the process.

The only good thing is that I can still boot from a USB drive, though nothing I've tried from that angle helps. The HDD is locked down, of course.

Any help would be great. This is charity for me - I've put hours into it already. Long since gone from challenge to headache. Thanks.

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  • It seems like the computer is asking for the hard drive password. Hence would request you to please make a note of the HDD Master ID that appears on the screen as a part of the hard drive password prompt

    In case it does not show any HDD Master ID, then please follow the steps below to obtain the same:

    Restart the computer.

    When Dell™ logo appears, press <F2> every three seconds until the message Entering Setup appears.

    When the Main screen of the PhoenixBIOS Setup Utility appears.

    Press the right arrow key twice to switch to the Security screen and look for the HDD Master ID as shown in the image below:

    I’m going to add you as a friend. Please accept my friend request by clicking on “Friends” tab and then click on “Request to Review” and click on Accept button.

    I am sending you a private message as well, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the required information in private message so I may access your system records and check for further course of action.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • It requires a password to enter setup, when I can't provide such, I get 'System DIsabled [#####]'.  I do have the HDD Master ID - it gives that when you fail to enter the HDD Master Password.

    I know I'm tired, but as far as I can tell, the word "Friends" doesn't appear on this page outside of your, and the only private message I have is a welcome from the admin.

    I do appreciate the effort, though. Thanks.

  • Contact me I'll get it done in no time.

  • Hi byronled,

    I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and click on Accept button.

    I am sending you a private message as well, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the required information in private message so I may access your system records and check for further course of action.

    Thanks & Regards
    Manshu S
    #iworkfordell

  • Hi Manshu,

    I am having the exact same issue. My sister is law handed me an inspiron 1501 (that I originally purchased from dell for her daughter) in need of the BIOS and HDD passwords. I would appreciate any help you can provide as I have already tried taking out the CMOS battery to reset the BIOS.

    Thanks for any assistance,

    Melinda P.

  • Hello,

      I am having the same issue. Inspiron 1501 with Phoenix BIOS 2.4.1.

      Is there any way you can generate a password for the BIOS as well as the Hard Drive being locked? This just popped in one day, and is so frustrating!

    Thanks for any help you can give me!

    ~Margo D

  • i can do both my e-mail is <Admin Note: removed per privacy policy~RK> and my number is <Admin Note: removed per privacy policy~RK>. i just need the serial number ending with 595B i'd prefer to do it over skype or tango so that i can make sure that we get it done.

  • i can do both my e-mail is <Admin Note:email adress removed per privacy policy~RK> and my number is <Admin Note:phone number removed per privacy policy~RK>. i just need the serial number ending with 595B i'd prefer to do it over skype or tango so that i can make sure that we get it done.

  • Dear Manshu,

    Can u Pls let me know what to do after getting HDD Master ID Which is (19891138) for my (Customer's) Dell Inspiron 1501 Lappy, Facing Same Problem as Mentioned earlier in this Post. (Forgotten both HDD n Bios Passwords...

    Pls. Reply...

    Thanks & Regards...

    Kaizar H

  • Whlie you can use the master password to remove the BIOS hard drive password, you cannot use it to remove the password from the drive itself - once you remove the BIOS hard drive password, you'll then need a new hard drive.

  • Hi Manshu,

    I am having the exact same issue.please help me

  • Hello, I am having this problem. Hdd lockout. Dell 1501

    hdd master id <Admin Note: removed per privacy policy~RK>

    service tag <Admin Note: removed per privacy policy~RK>

    how do i get master password for the hdd?

  • I have a friend's hdd from her dell inspiron 1501 & the HDD is locked. If I gave you the Master HDD ID could you help me with the master password?

    Thanks in advance

  • If the hard drive has a password, even getting the BIOS master password won't  help.  Once a hard drive password is set, it cannot be removed by the user if it is lost or forgotten - the drive would have to go to a data  recovery company that has the tools to access the user-inaccessible drive area where the password is stored.

  • I'm in a very similar situation, could you do the same for me? Even tho this post is almost a year and a half old... I'm hoping you're still there