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Hard Drive Failed during diagnostic. Error Code 2000-0142

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Dear forum / Dell support guru's,

Please help. I have just run a diagnostic on my broken Inspiron and have the following error message:

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Error

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7


The given code and
message can be used by Dell Technical Support to help diagnose the
problem.

Do you want to continue
testing?

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

** Hard Drive 0 – DST
Short Test **

Test Results : Fail

Error Code 2000-0142

Validation 27607

Msg: Hard Drive 0 –
S/N WD-WX61E41CHS37, self test unsuccessful. Status = 7

Verified Answer
  • Hi bonpo_dojo,

    The Error Code 2000-0142 indicates hard drive failure. I am sending you a friend request. Please accept it and reply with the Service Tag and the account information through the private message. I will check the warranty status, location, system configuration and help you accordingly.

    Please reply with the information.

    Glad to be of help.

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • dell provides the worst component in hardware i have hard disk which failed in first 6 months in warranty and got it replaced and again after the warranty  finished i got again this problems and it is out of warranty and the thing is that the material provided by dell is totally useless and worst products before that i had to replace my DVD drive as it stop working then had to replace the battery due to less backup then charger due to not working the need to change ram due to memory dump problems  then its touch pad stop working so need to replace that and now again the problem in hdd and display

    this proves that dell is the worst company in hardware parts and its service is useless 

    any one can tell that the product provided by dell is worst  as it is clearly seen that the many hardware parts(almost full laptop) is changed under warranty with some or the ether hardware problems and after replacing this parts also i m facing this problem 

    so i will suggest all the customer that never buy any dell products if u value your money

    thank you 

    Jay Bhatia

    mo. <ADMIN NOTE: Phone number removed per privacy policy>

    <ADMIN NOTE: Email id removed per privacy policy>

    service tag <ADMIN NOTE: Email id removed per privacy policy> (out of warranty) 

  • Hello,


    Can you help me too, i have same problem.

All Replies
  • Does this error messgage mean that the HD is broken and needs to be replaced?

    Please help.

  • Hi bonpo_dojo,

    The Error Code 2000-0142 indicates hard drive failure. I am sending you a friend request. Please accept it and reply with the Service Tag and the account information through the private message. I will check the warranty status, location, system configuration and help you accordingly.

    Please reply with the information.

    Glad to be of help.

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • Hi Manpreet,

    I shall follow your instructions. Thanks for your help.

  • Hi Manpreet, I have the same problem and would really appreciate help. Thanks!

  • If the system is under warranty, call Dell with the error and they'll replace the drive.  If it's out of warranty, post the model and someone can recommend a replacement for your faulty hard drive.

  • A PSA diag code of 2000-0142 indicates the self test  was unsuccessful and  it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS(F2) and selection the option to clear logs.  You could also run chkdsk /r from the command console to see if it resolves the issue. I know it sounds stupid but I've seen it work. If for some reason chkdsk keeps canceling its self use the command chkntfs /t:0.

  • I am getting this error message on my out of warranty Dell Inspiron 1545 with Windows 7 OP.  Can you let me know what my replacement is.  Also, I received the following error for the memory test - Memory XMA7S32 Error Code 0123 Msg Error ode 2000-0123.  Memory - Integrity test failed.  I'd appreciate any help.

    Thank you

  • Remove and reinstall both memory modules - then re-test.  If you see a failure, record which module it was, then swap the two.  Re-test. If the failure follows the memory module, replace that module. If it sticks to the same socket with the other module that didn't fail, it's the socket that's bad - replace the mainboard.

  • Hi,

    I have a dell inspiron 1545.  It recently crashed while I was on it.  I ran the diagnotic tests and received the following two error codes:

    2000-0123

    2000-0142

    I was told at my local Staples store (where the laptop was purchased less than 3 1/2 years ago) that I need a new hard drive. 

     

    Can you give me some insight on my situation and let me know if it is normal for the hard drive to go so quickly?

     

    I appreciate all and any information you can provide me with.

     

    Thank you!

     

    Michelle

     

     

     

  • Notebook hard drives generally begin to fail in large numbers at around the 3 year mark --- the failure rate skyrockets from there and relatively few of them last five years.  So -- what you're seeing is well within the failure curve for drives.

    Even retail drives rarely come with more than 3-year warranties (unless they're high performance, higher-cost drives where the manufacturer has built in a replacement allowance to the cost of the drive -- these sometimes carry 5-year warranties).

  • All Drives die. Its not a matter of IF its a matter of WHEN.Crying

    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • My Dell Inspiron started doing it today also. please help 

  • krystallynn2891

    My Dell Inspiron started doing it today also. please help 

    Is it under warranty?

    my Dells:
    Precision M6300 - XP SP3 / Windows 7 / Ubuntu 12.04
    Latitude D620 - XP Pro SP3
    Precision M6300 - Windows 7

  • I am not sure I have had it almost a year so must likely not 

  • Hi krystallynn2891,

    Depending on the warranty status we can help you further, please use the link below to check the warranty status.

    http://dell.to/1eoF12E

    Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.

    Click on my username select start a private conversation and send me the details.

    Thanks and regards,
    Senthil S
    #iworkfordell.
    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.