Inspiron 1545- Can't restore to factory settings

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Inspiron 1545- Can't restore to factory settings

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I been trying to restore my laptop to factory settings, I already did f8 but do not have the option for factory restore, only the one with dvd, but it seems that the dvd is not reading since does not start.  What can I do?  I think I maybe have some hard drive problems too but don't know about computers and I am away overseas and do not know what to do, please i need some help, is impossible to work, firefox crashes almost every minute, I can't install anything else because it says that recovery D is full.  Thanks

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  • Hi Lovecoffee,

    Welcome to the Community. You should not be installing anything on D drive as that is your recover partition. Below is the link to restore your computer.

    support.dell.com/.../document

    or

    support.dell.com/.../document

    If the PC restore option is not available then you will need to reinstall windows using the DVD.

    support.dell.com/.../document

    To check if the hard drive is gone bad, you can run diagnostics by pressing F12 at the Dell logo on startup, select diagnostics, and run an extended diagnostics.

    Hope this helps.

    Thank you

    Royan

  • lovecoffee,

     

    First make sure you have copies of files and folders that you cannot afford to lose.

     

    You said...

    lovecoffee
    I think I maybe have some hard drive problems too but don't know about computers

     

    Try running the Full diagnostics. How to Run the Dell™ Diagnostics Utility

     

    Since you got the message...

    lovecoffee
    I can't install anything else because it says that recovery D is full

    It's possible your Recovery Partition is corrupt.

     

    Restart your computer and press F2 at the Dell Screen. Look for boot sequence. Change the boot sequence to...

    CD/DVD Rom

    HDD Hard Drive

    USB removable devices

    network

     

    Save changes and exit.

     

    Insert the operating system disk and restart your computer.

     

    Press any key to boot from CD/DVD

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!