Dell Studio XPS freezes when power is plugged/unplugged

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Dell Studio XPS freezes when power is plugged/unplugged

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Hello,

I've had this issue for some time now but no real resolution.

I'm running Windows Vista Home Premium SP2, latest updates, etc. on a Dell Studio XPS

Basically, and this is intermittent, but often enough to be a problem, when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:

- The screen goes completely black (although not as black as when the computer is completely off)

- the computer is still 'on' (though not responding), power light is still on, any lights that were already on (NUM LOCK, etc. are still lit up)

- the computer is frozen (I can't see the screen, but I can confirm this because for example if I press cap-locks or the key combo to disable the wireless networking, the lights on my keyboard stay the same)

The only way to recover is to force a shutdown and restart the laptop

Any advice would be appreciated. And if anyone else has a Dell laptop with this problem I'd be interested in hearing about this.

Thanks!

All Replies
  • The reserve battery is enough to run some LED's but not enough power to run the laptop.

    Should not be pulling or plugging power adaptor while its on.

    The reserve battery's job is to allow the system to have the battery swapped for a good one without losing your data you are working on.

     

    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • What??? I think you did not understand my question.

     

  • mdorfman77

    What??? I think you did not understand my question.

     


    "when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:"

     

    When I put my arm behind my back with my hand in the center and try to raise my hand to touch my head from behind it hurts.

    When I ask the doctor why.

    His response is "if that hurts don't do it".

     

    If you properly shut down/turn off  the machine before removing the power cord from the wall or the laptop it will not freeze up.

     


    Report Unresolved Customer Service Issues here:

    Dell - Unresolved Customer Service Issues

    I do not work for Dell. I too am a user.

    The forum is primarily user to user, with Dell employees moderating.

  • I thought that I can use a laptop with my battery charged, without having the power cord conected all the time. If not, why is the point to buy a laptop?

  • My Alienware M17X just began having the same problem, though I am unconvinced that it is intermittent.  It seems any time the power becomes unplugged (which happens frequently by accident on this model), it freezes up within a few seconds.  I haven't made any system changes, so I don't know what would be causing it.

  • I should note that in my case, the screen does not go black; it just freezes in place.  Also, I am running Win 7.

  • this is only a guess but:

    It sounds like a possible power mode switching issue.

    when you unplug a laptop it goes into a power saving mode to save the battery, such as slightly reduced brightness on the screen or the processor goes into energey saving mode.

    all this is to save the battery. i think when its switching between these power saving modes its causing the machine to lock up.

    I dont know how to fix that as it could be many things but a possible work around is to make sure in your power plan settings that the ac power mode and battery mode match so there is no switch over during unplugging and plugging in. so make sure the likes of hard drive powering down after so many hours or screen switching off match both on an off ac power.

    hope that made sense lol.

  • Overheating is the another reason for freezing. Overheating could result in the system to be damaged. To resolve this problem, you need to shut down the system for a few minutes. Also check the working of computer fan. Keep the air vents clean and dirt free. Keep your system in a good aerated room. Thus it prevents lock-ups caused due to overheating.

    Hope this helps you.

      If computers have no doors or fences, who needs Windows and Gates?

  • This is definitely not an overheating issue; when my laptop overheats, it turns off.  This is specifically related to the power cord being disconnected, and it did not used to occur.  If I put the computer to sleep, and disconnect the power cord, and wake it up, it does not wake up correctly.  It does not occur in safe mode, so it must be software related.  I just can't figure out what would have caused it to start happening. 

  • hi BLACK_ORCHID.

    did you try my suggestion ?

  • I did, but no luck -- thanks anyway!

  • When I called Dell suporting service and I explained the problem, they told me that probably the mother board has some issues and need to be replaced. Unfortunatelly I bought this laptop more than 1 year ago, so I don't have warranty any more and the prices they give are VERY EXPENSIVE. It will be cheaper to buy a new one. BUT NEVER AGAIN DELL!

  • i have the same problem. i am using Dell Inspiron 1420. My system hangs when i plugged in to AC adapter and CPU reaches to 100%. Also computer freezes. But Restarting With power cable plugged in solve my issue. I have also read on some other forums that changing the power cable will solve the issue. hope this will help you. 

  • Please read the discussion n you will get your answer

    "www.itwriting.com/.../comment-page-2"

  • Did you figure this out.  If not I may have an answer